Air India Expressbroken luggage

We travelled from Dubai to Mumbai this month and when we received our luggage from the belt it came cracked and completely broken from the corner. It's a Carlton London new suitcase and How irresponsible are your workers to not care. Worst airlines ever. We tried reaching out to someone at the airport and no body was even interested in listening. I even tried calling on the given complaint numbers. How is it that the airlines do not feel responsible for the services they are supposed to give. The suitcase was as costly as the tickets. We can't afford to keep getting broken stuffs from the belt just because your employees are rough. I need to get in touch with someone regarding same. And also if u need the details of the day and flight. I am attaching pictures with this complaint. Dubai to Mumbai
Mon, 30 Sep 2019
Air India Express IX-248
Baggage info -
DXB 18:00 Mon, 30 Sep 2019
Dubai - Dubai International Airport
22:30 BOM
3h Mon, 30 Sep 2019
Economy Mumbai - Chatrapati Shivaji Airport Terminal
Terminal 2

Air India Express
Air India Express

Oct 05, 2019

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