Air India — complaint against air india airport manager at mumbai dated 02/06/18 at 10pm
I, Dr Ajit kumar Bandyopadhyay of ticket no098-[protected], PNR YM2 TZ, 68yrs old doctor by profession was travelling from kolkata to London along with my eldely aunty
with wheelchair on 02/06/18. Flight noAI 773 arrived at Mumbai airport around 830PM.
Our next connecting flight was 6 30 AM on 03/06/18 from Mumbai to London Heathrow
airport. As an international passenger waiting for over 9hrs for the connecting flight I requested the airport supervisor/man ager Mrs Mina Narayan to arrange for us accommodation in the airport. She flatly refused &showed no concern with airIndia
higher official. We were merely waiting in the airport sitting uncomfortably on the chair the whole night. The wheelchair helpers were sleeping nearby, didn't comply with our request to take my aunty towards immigration well in advance. The airport service was
totally dissatisfactory. I need proper explanation from Air India about this sort of service to international passenger with physical disability.