SUBMIT A COMPLAINT

Air Indiacomplaint against air india airport manager at mumbai dated 02/06/18 at 10pm

1
A Jun 10, 2018 Review updated:

I, Dr Ajit kumar Bandyopadhyay of ticket no098-[protected], PNR YM2 TZ, 68yrs old doctor by profession was travelling from kolkata to London along with my eldely aunty
with wheelchair on 02/06/18. Flight noAI 773 arrived at Mumbai airport around 830PM.
Our next connecting flight was 6 30 AM on 03/06/18 from Mumbai to London Heathrow
airport. As an international passenger waiting for over 9hrs for the connecting flight I requested the airport supervisor/man ager Mrs Mina Narayan to arrange for us accommodation in the airport. She flatly refused &showed no concern with airIndia
higher official. We were merely waiting in the airport sitting uncomfortably on the chair the whole night. The wheelchair helpers were sleeping nearby, didn't comply with our request to take my aunty towards immigration well in advance. The airport service was
totally dissatisfactory. I need proper explanation from Air India about this sort of service to international passenger with physical disability.

Responses

  • Complainant20091 Jun 11, 2018

    There is data related to service of Air india (eticket/boarding pass/reservation attached).
    The complaint addressedd to noone.
    Such complaint can not be handled by one one.

    Regards,
    manager for ICAO/IATA irregulation matters
    e-mail: aryan(at)vivaldi.net
    air.irregulations(at)asia.com,
    kindly substitute anti spam @=(at)

    0 Votes
  • Ai
    Air India flight Jun 13, 2018

    @Complainant20091 The complaint of Dr Ajit Kumar Bandyopadhyay is now been addressed to manager forICAO/IATA irregulation mattersfor necessary action pl.

    0 Votes
  • Complainant20091 Jun 13, 2018

    @Air India flight You misunderstood my previous comments.
    I am not a staff member of Air india air carrier.
    We prepare and submit claims on behalf of customers.
    Charges: from EUR30/USD35/
    Length of each individual case: noone can fairly predict.

    Regards,
    manager for ICAO/IATA irregulation matters
    e-mail: aryan(at)vivaldi.net
    air.irregulations(at)asia.com,
    kindly substitute anti spam @=(at)

    0 Votes

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