Air France — Don't Use Them!
My husband and I bought three tickets thru Expedia for Paris in April 2008. My husband bought a Delta ticket, and I bought the other two on Air France. They share the same carrier so we would be on the same flight. Come the flight date I was extremely ill with a flu. I was told Air France would waive the penalty for reissuing a ticket if I had a doctors note, and that I would need to show it when I rebooked to AF. Both Expedia and Air France confirmed, we would have flight credit until April 2009. I called Expedia, Air France and Delta to confirm we would have flight credit until April 2009. Two weeks ago, I called AF and a booking rep confirmed we had flight credit in their database for two tickets, in my name and my sons. She was ready to book our flight and I asked to hold off while we considered more dates. On Saturday 11/29/08 I called AF to book our flights. This time I got a nervous rep who said she needed to read the rules on this ticket. In short, I had the pleasure of speaking with a supervisor who claimed, of their 8, 000 Customer Service representatives, he was the only person one could speak with and there was no one above him. Our problem was that now AF was refusing to honor our flight credit. This indifferent, smug Frenchman on the line, was reiterating the rules from his book that we had no flight credit. He refused to provide any address or name for me to discuss this problem. Two hours later, Expedia decided to give us a full refund. My husband has spent around a half million dollars with Expedia in the past six years, and they acknowledged their resonsibility in the communication of the--suddenly changed-- rules. While Air France decided to make big ### of themselves, Im happy to say Delta did not. Delta is honoring my husbands flight credit. Interestingly, Air France is also keeping their share of his flight credit for the same flight. So in all, Air France is keeping $1454.40 of our money for nothing. Suffice to say, we will NEVER FLY AIR FRANCE!! And we are not really interested in going to Paris anytime soon.
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