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Air Arabiadenial of boarding flight

We had a flight from Casablanca Morocco to Calgary Canada through secure terminals in Europe. We were denied boarding because they claimed that my partners Canadian passport had less than 3 month expiry date. And that we were not allowed to fly to Europe. But we called the terminal in Barcelona and they said that it was a secure international terminal. Meaning we don't leave the airport and do t go through security. The air arabia Maroc staff were extremely rude and did not understand our itinerary. We were denied boarding therefore missing all our flights. The day before the flight we went to their board office and confirmed our flight they told us there should be no problem. They ripped us off! 3000$ my partner and I had to get other tickets. Never fly with Air Arabia!

Me
Oct 02, 2019

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