Agoda Companycancellation refund

T Sep 16, 2018

We have booked Japan's hotel for Sept 17-18 (#[protected]) via Agoda. However, our flight is delayed due to the Super Typhoon in Hong Kong. I cancelled the booking from the website but later found out there was cancellation fee which is equal to the hotel fee (no warning during cancellation). We would like to contact Agoda for discussing the cancellation or re-booking the cancelled hotels. But we couldn't reach Agoda by calling the phone no. +852 3071 1201 or other customer service hotline we can search from the website.
Desirable resolution: Get the full refund from Agoda

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