Affordable Quality Lighting — Sleazy Company, Cheap Product, Rude
I had a terrible experience with Affordable Quality Lighting. It took almost 1 month to get my order (3 1/2 weeks to be exact). When i'd call they were so rude that I tried to get my money back but they won't refund. The order finally arrived and did not ship with the bulbs I ordered (they denied that being possible and would not ship me the proper bulbs). 2 of the pathligh stems snapped at the threads when I was assembling them! So cheap! These were $49.99 copper path lights that look great on their internet site but are so cheaply made when you actually see and hold them. They refused to tkae the defective items back. I filled out their online form and waited...nothing. I called and they said you had to do it via the website. I did it again...waited...no reply. Finally after 2 months, I read their website and called the owners "cell phone" (which he lists and says y"I'm always availble and here to help all my customers" and left a message...no reply. Finally I gave up because I don't have the time to chase down crooks over $150.
All I can say is if you do not believe me read their terms and conditions and you'll see just how sleazy they are... First line says NO RESTOCKING FEES ...LIFETIME WARRANTEE...etc.. The when you keep reading a couple paragraphs later on the same page it says says 20% restocking fee, return shipping fee, etc...no returns on (then lists most of their items)...lifetime warrantee does NOT cover (and then lists about everything that could ever go wrong with a fixture). Appearently the lifetime warrantee essentially covers nothing except complete rust thru of a fixture! (i.e. not breaking or electric malfunctioning, or anything else. )--it's like a bogus car warrantee that only covers a rust hole in your car. The more details you read about their terms the more you see the sleazy details that only crooks would write. They don't plan on you reading their own verbose details until you try and return and can't.
I googled "affordable quality lighting complaints" and found tons of other unhappy people.
I also saw they created a fake website "consumerlightingreports.org" to make them look good--it's quite obvious its theirs as this site does not exist other than to list 4 bad companies plus them as the only good company, i.e. out of all the lighting, all the manufacturers, all the retailers this whole company called "consumerlightingreports" only has 1 page of information and its been the same information for the last 4 months? It also is written in the same language the Affordable Quality Lighting site, has no tel or address or whois look-up? But its linked to Affordable quality Lighting and Affordable quality Lighting is linked back? This fake consumer site pays money to be listed on google sponsored listings under the same keywords as affordable? Shameless. That sleazy tactic alone shows what kind of people you are dealing with.
Stay away, beware...and if you don't believe me google them. Note, in the same complaint areas I saw many similar complaints about Sunrise Lighting www.sunriselights.com as well as there appears to be some sort of realtionship between the two-can't tell if its same co or they both use same tactics.