SUBMIT A COMPLAINT staff, loss of money

We bought tickets from Gills to St Margaret's Hope online and when we arrived at the port the lady very rudely informed us that it was the wrong day (we'd accidentally put the date of the previous day in). We waited patiently (half an hour) to see whether there was anything that could be done about the £70 that we had payed, to be told abruptly that because it was "our fault" there was nothing else other than we had to pay another £70. So we payed £70 however we were told by the rude lady that our dog would be allowed on board to be informed that dogs in fact had to stand outside. So we were spoken to rudely and lied to about whether our dog could go inside, losing £70 for nothing and standing in the rain for an hour. A ferry does not offer any reminders about dates of pending travel and if they had we may not have missed our ferry. I am disappointed with the treatment we received and the loss of money which, frankly I find unnecessary and greedy for a genuine mistake made.

Oct 08, 2019

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