Aeropostale

I had purchased 2 pair of jeans for my daughter on march 3rd, 2019. She had picked out the same type of jean, only in different denim washes. After getting home, the one pair didn't fit the same as the ones she tried on so I told her we would just return them and hung them in her closet until we would be going back. (we live 60 minutes away from the store). Saturday, march 30th, my daughter and I went to return the jeans. Seeing that the pair she kept and had worn had started to fray so badly, not holding up after a few washes within 3 weeks, she decided to exchange for something else, or, since we had the original receipt, I told her she could just have them credit back our credit card if she didn't find what she wanted. Boy, weren't we in for a surprise!
Ater looking around and trying on jeans, not finding anything my daughter wanted in the store, I informed the salesperson that we just wanted to get a refund. That's when the salesperson decided to inform me that the jeans smelled!. She stated "you have washed these. Yes, these smell like you're washed them". When I informed her that no, they had not been washed, they didn't fit my daughter. She again stated that we would have to find merchandise in the store because she wasn't refunding anything.
I have never been treated so ridiculously disrespectful like this in my life. Over a cheap pair of $30 jeans? To imply this in front of my 12 year old daughter was even more disgusting!
I can assure you that we will never be in your store again and I will be making a complaint with the bbb as to not only this abhorrent inexcusable behavior, but also the fact that you do not honor what the sales receipt states about returning merchandise. I'm beyond flabbergasted at the total lack of customer service and out right verbal attack by your manager of this store in castleton mall, in indianapolis indiana.
Highly unprofessional doesn't even begin to describe the way you will be treated at aeropostle!

Sincerely,
Frank d. Poe
Email: [protected]@gmail.com