SUBMIT A COMPLAINT

Aeromexicoluggage was completely destroyed and needs to be replaced

1
N Sep 09, 2018

took trip from Toronto to connecting flight in Mexico City AC693 and then AC313 to Acapulco on Jan 15, 2018. When we returned home to Toronto on March 18, 2018 we filed a complaint and were given case number [protected]. pictures were submitted and attached below once again. followed up by email on April 16 and May 1st as well as multiple phone calls, but no one is providing a reply and we are being told we need to speak Spanish. we fly to Acapulco every year for the past 10 years and we will never fly with Aero Mexico due to this treatment. We understand damage can happen to luggage but the way this company has treated our complaint is extremely poor. It is clear a replacement should be provided and we are just being ignored.

luggage was completely destroyed and needs to be replaced
luggage was completely destroyed and needs to be replaced
luggage was completely destroyed and needs to be replaced
luggage was completely destroyed and needs to be replaced
luggage was completely destroyed and needs to be replaced
luggage was completely destroyed and needs to be replaced

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