SUBMIT A COMPLAINT

Aeromexicocancun to puerto vallarta 13 august flight am540

1
L Aug 16, 2018

Dear sir/madam

On the 13th August, we were waiting to catch a flight to Puerto Vallarta via Mexico City. The flight was due to depart at 00.35am on the 13th August, but at 22.55pm on 12 August we received the attached email alert that the flight had been delayed until 1.30am. We got to the gate at 1am, to find that the plane had left, and had removed our luggage. It is not possible to have boarded the passengers, and discovered me and my girlfriend were missing, and removed the luggage, unless they had left at the original time of 00.35am. Consequently, we had to go back to Cancun and book another hotel room, and pay again for the same trip later that day.

I am claiming the cost of the hotel room of $3, 800 pesos + $9, 408 pesos totalling $13, 208 pesos. This does not include taxis and other expenses incurred.

Please find attached

- boarding passes for missed flight and replacement flight
- email alert for delayed departure
- hotel receipt
- flight receipt

Regards

Lawrence Taylor

cancun to puerto vallarta 13 august flight am540
cancun to puerto vallarta 13 august flight am540
cancun to puerto vallarta 13 august flight am540
cancun to puerto vallarta 13 august flight am540
cancun to puerto vallarta 13 august flight am540

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