Ace Wigscustomer service and restocking fee

I returned a wig I had ordered for a simple color change. I did not remove the wig from the box and could tell just by looking at it that it was the wrong color. I paid the fee to return the wig and waited 9 days with no contact from the establishment. I finally called and was told that I had to pay a restocking fee of $39 plus because the tissue paper was wrinkled? The guy on the phone was a complete [censored] and when I complained about the charge...his answer was "Than I guess you won't have to order from us ever again"? WTF. Complete [censored]. Terrible customer service and complete misrepresentation of policies, etc.

Do not buy from this company !!!

Comment Guidelines

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.