CysterWigs’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of wig shoppers are dissatisfied with their purchases.
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Disappointing Experience with CysterWigs: Unreliable Shipping and Poor Customer Service
I gotta say, I was pretty disappointed with my experience with CysterWigs. They make all these promises about when your stuff is gonna get shipped out and when it's gonna arrive, but let me tell you, they don't even come close to meeting those expectations. And the worst part is, they don't even bother to keep you updated on what's going on. They just leave you hanging, wondering when your stuff is gonna show up.
I ended up cancelling my order and getting a refund, which was a whole ordeal in and of itself. And then, to top it all off, I got a package in the mail for someone who lives in a completely different state! Like, what the heck? How does that even happen? And when I tried to get in touch with them about it, they were just so slow to respond. It was like they didn't even care that they had messed up.
Honestly, all I wanted was for them to set some realistic expectations and then actually stick to them. And maybe show a little bit of concern for their customers while they're at it. Is that really too much to ask? I don't think so.
Cysterwigs Review: Growing Pains and Expensive Returns
I gotta say, I started shopping at Cysterwigs because of TAZ's reviews. That gal knows her stuff! But lately, this store has been going through some growing pains and it's starting to show. I had a bad experience where I lost 40 bucks on a $230 wig with no coupons. And then they wanted another 40 bucks just to reorder the same wig in the color I wanted. What a ripoff!
If you're not 100% sure about a wig, I wouldn't recommend buying from Cysterwigs. Returns are a pain in the butt and they take forever. Plus, they're super expensive. And don't even get me started on their stock. More often than not, they don't even have the wigs in stock. They're just a middleman, which is a total bummer.
Make sure you read the fine print before you buy anything from Cysterwigs. They've changed their policies and it's not for the better. But hey, if you're feeling lucky, go ahead and give them a shot. Just don't say I didn't warn you!
Cysterwigs Review: Be Careful When Choosing Color and Style
I decided to give cysterwigs a try because they advertised that it was easy to find the perfect style and color through their return policy. However, I must say that if you're looking for a wig in a specific color, you might want to think twice before ordering from cysterwigs. I ordered a wig that I absolutely loved, but I wanted a different color. Unfortunately, I was out of town when it arrived, and I didn't have a chance to check it out until I got back home. As soon as I saw it, I knew I wanted a different color, so I contacted cysterwigs right away.
I have to admit, it took a while for them to get back to me every time I reached out. It seemed like it was always a day or two before I got a response. By the time we finally got everything sorted out, the 14-day return window had already passed. I was pretty disappointed, but I guess it was my fault for not being more careful about the color I chose in the first place.
So, if you're thinking about ordering from cysterwigs, just be aware that their return policy might not be as easy as they make it out to be. Make sure you're absolutely certain about the color and style you want before you place your order. Otherwise, you might end up stuck with a wig that's not quite right for you.
Is CysterWigs Legit?
CysterWigs earns a trustworthiness rating of 67%
Generally safe, but check closely before sharing details.
CysterWigs has claimed the domain name for cysterwigs.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Cysterwigs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- CysterWigs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to CysterWigs has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- The registrar associated with CysterWigs has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
- We conducted a search on social media and found several negative reviews related to CysterWigs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Disappointing Experience with CysterWigs: Shipping Issues and Poor Customer Service
So, I had a bit of a rough time with CysterWigs. I've ordered from them before and had some issues, but this time was really frustrating. I ordered a wig and waited and waited, but it never came. I reached out to customer service and they told me to track it myself, which I had already been doing. The post office said they never received it, but it looked like a shipping label had been made. It's been three weeks and CysterWigs won't help me out at all.
I'm pretty disappointed because I really like their selection of wigs and I've had good experiences with them in the past. But this time, it just feels like fraud. I'm not sure what's going on, but I'm going to reach out to my local news station's consumer reporter to see if they can help me out.
Honestly, I should have learned my lesson from the last time I ordered from them. They messed up my order then too and I had to wait almost a month for a clearance wig. The first time, they accidentally sent it to the wrong customer and I had to wait for a replacement.
Overall, I'm pretty frustrated with CysterWigs right now. I hope they can figure out what's going on and make it right, but I'm not holding my breath. It's a shame because they have such a great selection of wigs, but if they can't get their act together, I'll have to take my business elsewhere.
Beware of CysterWigs: My Experience with Their Return Policy
If you're new to wigs, you gotta do your research, honey. Don't just jump in and buy the first one you see online. Go to a store and try some on, get a feel for the colors and styles. And don't forget to read the fine print, girl. I made the mistake of buying a wig from CysterWigs and it was just too much for me. The hair was too long and it didn't lay right against my face. And the color? Don't even get me started. It looked like something out of a cartoon, not natural at all.
So I called up the store to get directions on how to return it and that's when I found out about their "fine line." I had to pay a restocking fee of 40 bucks and then pay for the shipping label myself. And they didn't even tell me how much that was gonna cost! When I asked why it was so high, the guy on the phone told me I should've read the return policy. Well, I did read it, but apparently I missed something.
And then he had the nerve to tell me they had to make sure the wig wasn't damaged and didn't smell bad. Like, what? That's just insulting. So needless to say, I'm never buying from CysterWigs again and I'm telling all my friends to beware. Don't make the same mistake I did, girl. Do your research and read the fine print.
CysterWigs Disappoints: My Experience with the Crowd Pleaser Wig
I was so excited to receive my Crowd Pleaser by Raquel Welch wig from CysterWigs. I had a big event coming up and needed the perfect wig to complete my look. I even paid an extra $45 to ensure that it would arrive in time. However, when I finally received the wig, I was devastated. It looked nothing like the Crowd Pleaser style that I had ordered. In fact, it looked more like the "man in the moon" than the wig I had been eagerly anticipating.
I was so upset that I immediately took the wig to the post office to return it. Unfortunately, I had to pay an additional $11.00 to ship it back. So, not only was I out $56, but I also had a headache from the whole ordeal. CysterWigs did refund my money for the wig, but they also sent me a letter suggesting that I look elsewhere for a wig. I was polite in my response, but I was still disappointed that they didn't take responsibility for their mistake.
To prove that I wasn't just being picky, I took a picture of myself in the wig and compared it to a picture of the actual Crowd Pleaser style. When I showed the comparison to my friends, they all agreed that the wig I received looked nothing like the style I had ordered. Despite this, CysterWigs only offered to refund my return shipping, which they never actually did.
If you're thinking about buying a wig from CysterWigs, I would highly recommend that you do your research and read reviews from other customers. Even though I did my due diligence, I still ended up getting taken advantage of. Save yourself the money and the headache by being extra cautious when shopping for wigs online.
Disappointing Customer Service Experience with Cysterwigs; Found a Better Alternative!
I gotta say, I was pretty bummed out by my experience with Cysterwigs. The customer service was just plain bad. I mean, come on, how hard is it to keep your website updated? I ordered a wig and had no idea whether or not it was even in stock. And get this, five whole days after my order was confirmed, I got an email saying that one of the wigs I bought was on back order for two months! What the heck, Cysterwigs? Why was it still on your website if it wasn't even available? And why didn't you let me know right away?
So, I decided to reach out to their customer service team. And let me tell you, it was a total disaster. I talked to a few different ladies on the phone, and none of them seemed to care about me or my concerns. They were totally unprofessional and didn't seem to know what they were doing. I don't know what happened to all the good employees that people have been raving about in past reviews, but they must have all quit or something.
Anyway, I decided to take my business elsewhere. I found this other wig company called wigsbypattispearls.com, and let me tell you, they are amazing. They offer the same 30% off and free shipping on $50 orders, but their customer service is top-notch. They really go above and beyond to make sure their customers are happy and satisfied. I'm so glad I found them, and I'll definitely be ordering from them again in the future.
Cysterwigs Review: A Reliable Source for Wigs or a Scam?
I gotta say, I was pretty impressed with Cysterwigs when I first stumbled upon their website. I mean, they had a ton of different wigs to choose from, and the prices seemed pretty reasonable. So I decided to take the plunge and order a few wigs from them. And you know what? Everything went pretty smoothly! I was pretty happy with my purchases, and I felt like I'd found a reliable source for all my wig needs.
But then things took a turn for the worse. I decided that I wanted to exchange a couple of the wigs I'd bought, and that's when things got really frustrating. I got an email from someone at Cysterwigs (I won't name names, but let's just say it rhymes with "Mandy") telling me that they wouldn't accept my return because the wigs smelled like smoke. I was absolutely livid. I mean, nobody in my house smokes, and I definitely didn't store the wigs anywhere near the kitchen. But apparently, that didn't matter to Cysterwigs. They made their decision, and that was that. I was out a few hundred bucks, and I was pretty darn frustrated.
And you know what really grinds my gears? If you read the fine print on almost any online wig store, you'll find that they all have ridiculous fees for changing anything in your order. Restocking fees, hidden charges... it's all a bunch of nonsense. And what really gets me is that companies like Cysterwigs prey on people who are already going through a tough time. People with cancer, people with alopecia... these are folks who are already dealing with one of life's biggest challenges. And yet companies like Cysterwigs seem perfectly content to take advantage of them.
So here's what I'm gonna do. I'm done with online wig stores. From now on, I'm only buying from my local wig store. Sure, it might be a little more expensive, but at least I know I'll be dealing with real people who actually care about their customers. As for Cysterwigs... well, let's just say I won't be supporting that particular travesty any time soon. And I really do wonder how the people who run these businesses sleep at night.
Warning: CysterWigs' Refund Policy Requires Printer Access & Poor Customer Service
I recently bought a wig from CysterWigs on March 22, 2019. It cost me $70.81, but luckily there was a 30% off sale at the time. However, I want to warn you all that if you don't have a working printer, you won't be able to get a refund because they require you to fill out a form. I shipped the wig back the day after it was delivered, but I waited patiently and still NO REFUND. Finally, on May 10, 2019, almost 7 weeks later, I sent an email to ***@cysterwigs.com. Unfortunately, they do not have a phone number for a real customer service department, all you get is a recording.
I got an email back from them stating that they had issued a refund for $52.03 and that it would take several days. However, I copied my response to their email and let them know that this was so bad and so wrong. I mean, it's been almost 7 weeks now and I still don't have a refund on an item purchased on March 22, 2019. And then they had the nerve to steal $19.00 from me. I need to know the date the refund was issued. How many is several days?
STOP sending me Emails. Your company can't issue a refund, but you can send me an email every other day. I would have been a really good customer. Not that anyone will care, but I will never order from you guys again. Not after this experience. It's just not worth it.
Disappointing Customer Service Experience with Cysterwigs: A Review
Last autumn, I decided to try out Cysterwigs for the first time. My usual go-to retailer, Namebrandwigs, didn't have the Aspen Estetica in stock, so I thought I'd give Cysterwigs a shot. I was really impressed with the video reviews that Heather did, so I had high hopes for my purchase.
Unfortunately, when I went to order the Aspen, it was out of stock. However, the website did give me the option to receive a text when it was back in stock, so I signed up for that. About a week later, I got the text and immediately placed my order. However, a week later, I was told that the item was actually out of stock. I was really disappointed, so I reached out to customer care to see what was going on.
To my surprise, the customer care representative was really combative with me. They claimed that they had sent me an email letting me know that the item was backordered and that I hadn't placed my order right after the text. I was really shocked by their response, as I hadn't received any such email. I even checked my junk folder to make sure. I expressed my disappointment to them, but they just told me that the wig was backordered and that other retailers would be in the same position.
I decided to wait it out and see if the Aspen would come back in stock. In the meantime, I placed an order with Namebrandwigs, but even they were backordered. However, it only took them a week to fill my order, while Cysterwigs took an additional two weeks. I was really disappointed by this, as I wear wigs for Alopecia Universlalis, not just for fashion. I need a retailer who is more sympathetic to my needs.
Overall, I was really let down by my experience with Cysterwigs. While I appreciated the video reviews, the customer service left a lot to be desired. I hope that they can improve in the future, as I would love to give them another chance.
Overview of CysterWigs complaint handling
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CysterWigs Contacts
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CysterWigs phone numbers+1 (888) 992-9447+1 (888) 992-9447Click up if you have successfully reached CysterWigs by calling +1 (888) 992-9447 phone number 0 0 users reported that they have successfully reached CysterWigs by calling +1 (888) 992-9447 phone number Click down if you have unsuccessfully reached CysterWigs by calling +1 (888) 992-9447 phone number 0 0 users reported that they have UNsuccessfully reached CysterWigs by calling +1 (888) 992-9447 phone number
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CysterWigs emailsheather@cysterwigs.com94%Confidence score: 94%Supportsupport@cysterwigs.com90%Confidence score: 90%Supportphotos@cysterwigs.com73%Confidence score: 73%
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CysterWigs social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 17, 2025
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