ACDelco
Reviews and Complaints

Had oil changed at a Chevy dealership and two weeks later we had a emergency stop at another dealership due to error on our 2016 Malbiu . It ended up being the AC Delco oil filter had a manufacturer flaw and most of our oil had leaked out. I still have the oil filter and the report from the dealership. Not sure if there will be long term damage to my car but something will be done.

I grew up knowing that ACDelco parts were the best in the business. And it was well known that ACDelco stood behind their parts and still do. What is disappointing is that I have purchased 3 alternators in the last two years and another one is now failing. One of the new alternators actually fell apart in two weeks after install.

Its great that you have a warranty but that is not what I wanted. What I wanted was an alternator that lasts maybe 5 years - 100, 000 miles before is just wears out. I noticed that these failed alternators were made in China. I'm sorry to say that your parts are no longer quality and you have lost a customer. Perhaps you should look into American made which is when you had quality.

You can sign me disappointed. Bob Hester, Idaho

Myself shermis im residing in Doha, Qatar.Im using ac delco battery for my nissan sunny. 3 days ago battery got complaint and i went to the shop where i bought the battery, they asked me to go directly to the company which are very far from my location, i cannot reach before closing time.as the warrenty is finishing today.i bought the battery from Al-Manar Auto Electricals, Doha.

Hi there,

I, for a number of years, use ACDelco batteries. Lately my GMC ACDelco battery became dysfunctional and I noticed a spill and some smoke at one side so I got concerned with regard to safety and took the car to a nearby car care shop were the battery was replaced with another ACDelco . I was asked to pay for the new battery despite the old one was still under the first year warranty, and this I was told because the stamp on the warranty belonged to a different place !
I did pay in full but I was not happy with what happened and I have decided to bring it to your attention to see how best this issue may be resolved. Regards

M AlGari

I filled fuel at ACDelco Gas Station on Uthman Ibn Affan Road (Al-Izdihar Area) in Riyadh on Saturday - October 28. I had around half a quarter (around 10 liters) of fuel in my car and the warning light was far from turning on.

When the tank was full, I noticed the meter showed 88 liters of fuel. At the most, I have filled 84 - 85 liters of fuel when my tank is almost at end and the warning light is on.

As mentioned above, I had around 10 - 15 liters of fuel, I did not need more than 75 - 80 liters. This means, the gas station is dispensing less fuel and charging money.

The Ministry of Commerce & Investment or relevant department should look into this potential fraud.

Thank you.

I just had to replce the extended range battery in my 2014 Chevrolet Volt. The ACDelco battery was only 1 1/2 years old and cost me $300 to replace. The car was just out of the 36, 000 miles bumper to bumper warranty. Neither GM nor ACDelco would do anything about this. I'm sorry but a car battery that lasts only 1 1/2 years is a defective battery. I feel that I should be reimbursed for the cost of replacing the battery. There is absolutely no customer service anymore.

I brought my car to the workshop for oil exchange. The first date, they told me that they are busy come tomorrow.
The next day, I cam at 8:00 AM (they open at 8:00) and they told me, put your car and come and take by 4 or 5 PM.

It is just oil exchange and your workshop is named Quick Service, did I read it right?

Regards;
Ali
[protected]

Al Jomaih,
AC Delco brand.

Dear Sir,
A month ago I bought an AC Delco battery for my car. Although my car is not of American make, I bought this battery due to trust, it's being well-known and the fact that I have loved it since I used to drive American cars. I bought this battery from a big battery dealer located in Bani Malik area, here in Jeddah, Saudi Arabia. Unfortunately, the battery did not work well. I had the warranty card with me so I went to Al Jomaih, Al Makaronah Street Branch which is near Al Bawadi area. The worker there inspected the battery which was in the car and he felt there was some defect in it so he told me to take it out immediately and bring it. Of course, I had the warranty plus the receipt which proved that the date of purchase was a month ago. Then the worker pointed to a small room, the sign of which read "Wholesale Manager", where sat a bearded man with glasses. I went outside to lock my car and returned to the Wholesale Manager. When I returned to him, he surprised me by saying that he could not replace the battery for me because it was old and that he did not know the dealer who I had bought it from. I asked him whether the battery was AC Delco or not, so he answered that it was indeed an authentic AC Delco battery as proven by the serial number, but that he could not replace it as they have numerous agents and he did not know which agent had sold it to the dealer who I bought it from. I asked him whether the battery belonged to the AC Delco factory in Saudi Arabia or not and he said it did but that the factory was in Dammam! In fact, he kept repeating, " We can't exchange it, it is old, " in a very strange way. I believe and I told him that any product, even if is old or expired, as a customer I have nothing to do with that, unless the expiry date is printed on the product, and the same is the case with
AC Delco batteries which do not have any clear date of expiry printed on them, which can be seen by the customer. I avoided getting into an argument with him because his attitude, I'm sorry to say, was extremely cheap, especially considering he is the Wholesale Manager, someone who should be presentable and have at least a working knowledge of public relations. I was communicating with him in English which is my second language, as an Arab citizen, but he did not even consider that. My response was that this was not a nice way to deal with a long term customer. I called an outside worker to carry the battery outside to my car, after I took the warranty from them, and immediately I went to a neighboring shop and bought a Korean battery with a proper warranty. I let the man install the Korean-made battery in my car in front of Al Jomiah while they watched. As this was taking place, I said to myself that I would never buy AC Delco again, even if it was free.

From now on I will not buy or suggest to my friends or colleagues in my company any AC Delco products or parts because I believe as a marketing person myself, that even if it had been old or expired it was fated to go back to the agent or company, as is their responsibility. That's why it is called After Sales Service. You cannot sell the product and then just disown it to avoid responsibility or liability. But the case with this guy was that he totally avoided any responsibility or liability on his part by refusing to not only replace my battery but also dealing with me in this shabby manner. As for the Korean battery it is of no account to me, but the real loss was the loss of image and reputation that your company suffered at the hands of this so-called Wholesale Manager. This is exactly what happened and you can find the facts out for yourself.

Sincerely yours,

Dr Mazin Mohammad
B.Pharmacy, MBA
Jeddah, Saudi Arabia.

Contact info
Mob. + [protected]
Res. +[protected]

Hi, my name is Krysten Sofka and I have a complaint with AC Delco replacement parts. In May of 2006 the air conditioning in my 1997 Olds. Aurora went out. I took it to a local mechanic and they had to replace my air conditioning compressor. Less than three months later my air started to go out but due to being away for school I was unable to take it back in until this Spring. When I took it back to the same shop (where they have been extremely helpful during all of this), they discovered that the air conditioning compressor that they replaced less than one year ago had a leaking shaft seal. Luckily the part was under warranty but the labor was not. This upset me because it was a $300 labor fee for something that should NOT have to had been replaced. I sent AC Delco the following e-mail:

Hello, my name is Krysten Sofka and I own a 1997 Olds. Aurora. Last spring I had to replace the Air Conditioner Compressor and by the end of the fall it was broken. Fortunately it was still under warranty so I don't have to pay for a new one but I do have to pay for labor. I am NOT happy about this, I am a college student and money is not in an endless supply. The part that YOU made was faulty and now I am bearing the brunt of your lack of quality. I am fully aware that life is not fair but I believe that my bill is a direct result of your lack of quality and that I should not have to pay for you lack of standards. I realize that it is probably pointless for me to ask that you pay for the larbor to replace YOUR faulty part, but it would be the least you could do to try and salvage the image that your company has created for me.

Although I have already written to you and received no response hope to hear from you soon and if I don't, you will surely be hearing from me again-Krysten Sofka

They replied after only two e-mails and gave me a 1-800 number to call, which I did. I then talked to a customer service representative. The service rep. was not only completely unhelpful, repeating the same thing over and over again, but was also quite rude. I believe that they should stand behind their product, bite the bullet and pay for the labor fee that their product created. I cannot convey how livid I am thru an e-mail; their part was substandard, they were not prompt about returning my e-mails and their customer service representative was unfriendly. They have utterly shattered what little respect I had for them. This issue is not over by a long shot and I will not rest until they reimburse me.

Thank you for your time,
Krysten Sofka