Access Wireless’s earns a 1.2-star rating from 0 reviews and 24 complaints, showing that the majority of customers are dissatisfied with service.
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Is a complete joke
access wireless is a complete joke. I lost my Snap benefits and just started getting SSI and tried to get my access wireless switched to SSI. I spend 2 weeks trying to get it done. First they asked for my reward letter from SSI so I sent it to them via USPS. They never contacted me. So I tried to contact them and the rep. was in India and she had no idea what I was asking about. So today I called them again. and said that SSI is not part of access wireless. They have no clue. The need to read their own info on the requirements of access wireless and that SSI is in fact so. Also they said my reward letter was not proof of income. And was rejected. But they never bothered to contact me about it. They asked for a copy of my reward letter and I sent it. It is proof of income, are they stupid. Then they said I need 3 months of bank statements as proof of income. I just started SSI in October. The income just changed. Then they flipped it around again and again telling me that SSI is not part of access wireless. Then it was and was not. I finally told them just to remove me from the program. What is wrong with these people. Ck right here who qualifies for Access Wireless https://www.accesswireless.com/lifeline/how-you-can-qualify I think it is clear that Supplemental Security Income* (SSI) is one that list
Coolpad 3300a phone
On Wednesday, Nov. 25 2015 I returned a Cool Pad 3300 A phone.This phone started freezing up at the logo. So I returned the phone to the I Wireless Warehouse. However, I have not received my phone back and when I tried to contact Access Wireless I was put on hold for what seemed like a lifetime. How did these people ever get a contract with the government or was their poor customer service/support the reason they received a government contract?
Your Coolpad's probably freezing cause it's a crappy phone. I have one from Assurance Wireless and it sucks. You think Access Wireless is bad? Try talking to Assurance Wireless and you'll want to throw yourself off a bridge to end it all and stop the major headache you get talking to them. NONE OF THEM speak or understand English well. You should thank your lucky stars that you can talk to Americans with Access Wireless.
The only reason I am not with accessories now is i have no way of getting to Kroger to get a phone card.
I returned my phone because it was not working. Now I would like to get another one what is your phone number and why I am I still listed as a customer. I do not have a phone?
how do you block a phone number from texting or calling you from this phone
I too have had so much trouble with with my phone I have too return it and it still does the same thing it was cut off now it it cut back on and yet I can not take advanatage of social media it doesn't download in a timely manner it sucks it freezes it cuts on and off and then when I call for help there is a busy signal and a request for application.. no customer or anyone to come on the phone...this is terrible and you need to be ashamesdto come to work to not help the customers
dontbuyaccesswirelessphone
[protected]@mail.com
I have a serious issue with access wireless and kroger company. I purchased 65$ cell phone from them, but the phone not holding charge. Almost every 6 hours I have to fully charge it again. I tried to return it, but their return policy for 14 days. I am a cancer patient and couldn't return it in 14 days. They don’t care. My correspondence with their customer service as below. I deleted names and personal information for privacy.
to: [protected]@accesswireless.com
I will write about your "awesome" customer service and business ethics over and over again in every single complain website. I will tell to people don't buy any phone from Kroger Company or get any government phone from access wireless. Because they sell to you a broken expensive cell phone and even though you are fighting for your life and expand this 14 days, they don’t care. their return time is still 14 days for you. If you don't die and want to return the phone. they say, "You might want to use the phone in the future."
From: [protected]@accesswireless.com
To:
Date: Fri, 1 May 2015
Subject: Re: [Case ID #:]
Dear,
Thank you for contacting Access Wireless E-mail Support. I am sorry but we have a 14 day refund policy. Since you purchased it over 14 days ago we will not be refunding your money. You might want to use the phone in the future. You can transfer your Access Wireless number/account to that phone if you would like.
Thank you for choosing Access Wireless. If I can be of any further assistance please feel free to contact me. Have a great day.
E-mail Support Specialist
--- Original Message ---
Hi Are returning me money then?
From: [protected]@accesswireless.com
To:
Date: Wed, 29 Apr 2015
Subject: Re: [Case ID #: ]
Thank you for contacting Access Wireless. Our phones have a 14 day return policy. There is no need to return the phone. Please let me know if you have any other questions or concerns. Thank you for choosing Access Wireless!
Email Support Specialist
--- Original Message ---
Name (First and Last):
Email:
Phone Model:
i-wireless #:
Contact #:
Message:
Hi I purchased a phone from you. order number .… i have problem with this. it doesn't hold the charge. i charge it night and in the morning i found it turned off because there is no charge left. i cant deal with charging it every 6 hours. i have changed the battery but still the same. i purchased it some time ago but didn't use it because i am a cancer patient and was in and out hospital. you can see my usage time from the online records. i can't deal with this charging issue. i want to return it. if you check my account, you will see i haven't use it. i was so sick to deal with this charging issue and had no energy before to contact you to return it
thanks
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© 2015 Microsoft Terms Privacy & cookies Developers English (United States)
Rebate scam
Access Wireless sold me a T-Mobil Family Plan with a $500 rebate in 90 days. The plan was activated in Dec. 2005 and is now June 2006. After numerous calls to Access Wireless they finally sent me half of the$500 and the check was returned stamped NSF... I have called Access Wireless and T-Mobile and all I have gotten is the run around. They are treating me as if I did something wrong. I pay my bill each month to T-Mobile and all I want is the rebate I was promised. T-Mobile said there is nothing they can do and Access Wireless sill has not sent me a replacement check it is run by unprofessional people and T-Mobile should be made accountable for there dealers.
The complaint has been investigated and resolved to the customer’s satisfaction.
Tablet will not accept the Sim card because the slot is broken. Tried talking to their customer support and got no answer as to what to do. Now I can't go to another Company to get my government assistance 😞
I can't get a live person to help me with my stolen phone! I've called 3 different phone numbers for them! I been calling for 3 days. I'm without a cell phone!
i live in tallahassee flordia at the kerney center cant find one of you tents and they have not showed up at the center
My acess phone is not working only text i added 25$ to it thursday need to reicve a call need help
my phone stop working and I ask them could they send me another one and they told me know. I have been yall coolpad customer so long and my phone have stop working. I got a lot of minutes and I love my phone. all I, m asking yall to do is just seen me another phone to me. just bhelp me. I need my phone. please help.
i recived a replacement phone with a brokeb charger port i woul like the service to be stopped
i have no issues with accesswireless - had no issues accept having a bit of trouble connecting with internet but thats it
dontbuyaccesswirelessphone@mail.com
I have a serious issue with access wireless and kroger company. I purchased 65$ cell phone from them, but the phone not holding charge. Almost every 6 hours I have to fully charge it again. I tried to return it, but their return policy for 14 days. I am a cancer patient and couldn't return it in 14 days. They don’t care. My correspondence with their customer service as below. I deleted names and personal information for privacy.
to: customerservice@accesswireless.com
I will write about your "awesome" customer service and business ethics over and over again in every single complain website. I will tell to people don't buy any phone from Kroger Company or get any government phone from access wireless. Because they sell to you a broken expensive cell phone and even though you are fighting for your life and expand this 14 days, they don’t care. their return time is still 14 days for you. If you don't die and want to return the phone. they say, "You might want to use the phone in the future."
From: customerservice@accesswireless.com
To:
Date: Fri, 1 May 2015
Subject: Re: [Case ID #:]
Dear,
Thank you for contacting Access Wireless E-mail Support. I am sorry but we have a 14 day refund policy. Since you purchased it over 14 days ago we will not be refunding your money. You might want to use the phone in the future. You can transfer your Access Wireless number/account to that phone if you would like.
Thank you for choosing Access Wireless. If I can be of any further assistance please feel free to contact me. Have a great day.
E-mail Support Specialist
--- Original Message ---
Hi Are returning me money then?
From: customerservice@accesswireless.com
To:
Date: Wed, 29 Apr 2015
Subject: Re: [Case ID #: ]
Thank you for contacting Access Wireless. Our phones have a 14 day return policy. There is no need to return the phone. Please let me know if you have any other questions or concerns. Thank you for choosing Access Wireless!
Email Support Specialist
--- Original Message ---
Name (First and Last):
Email:
Phone Model:
i-wireless #:
Contact #:
Message:
Hi I purchased a phone from you. order number .… i have problem with this. it doesn't hold the charge. i charge it night and in the morning i found it turned off because there is no charge left. i cant deal with charging it every 6 hours. i have changed the battery but still the same. i purchased it some time ago but didn't use it because i am a cancer patient and was in and out hospital. you can see my usage time from the online records. i can't deal with this charging issue. i want to return it. if you check my account, you will see i haven't use it. i was so sick to deal with this charging issue and had no energy before to contact you to return it
thanks
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© 2015 Microsoft Terms Privacy & cookies Developers English (United States)
About Access Wireless
Overview of Access Wireless complaint handling
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Access Wireless Contacts
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Access Wireless phone numbers+1 (866) 594-3644+1 (866) 594-3644Click up if you have successfully reached Access Wireless by calling +1 (866) 594-3644 phone number 0 0 users reported that they have successfully reached Access Wireless by calling +1 (866) 594-3644 phone number Click down if you have unsuccessfully reached Access Wireless by calling +1 (866) 594-3644 phone number 0 0 users reported that they have UNsuccessfully reached Access Wireless by calling +1 (866) 594-3644 phone numberExisting Customers+1 (888) 900-5899+1 (888) 900-5899Click up if you have successfully reached Access Wireless by calling +1 (888) 900-5899 phone number 0 0 users reported that they have successfully reached Access Wireless by calling +1 (888) 900-5899 phone number Click down if you have unsuccessfully reached Access Wireless by calling +1 (888) 900-5899 phone number 0 0 users reported that they have UNsuccessfully reached Access Wireless by calling +1 (888) 900-5899 phone numberNew Customers866-594-3644866-594-3644Click up if you have successfully reached Access Wireless by calling 866-594-3644 phone number 0 0 users reported that they have successfully reached Access Wireless by calling 866-594-3644 phone number Click down if you have unsuccessfully reached Access Wireless by calling 866-594-3644 phone number 0 0 users reported that they have UNsuccessfully reached Access Wireless by calling 866-594-3644 phone number
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Access Wireless address1 Levee Way, Suite 3104, Newport, Kentucky, 41071, United States
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Access Wireless social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Access Wireless contacts
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Why do they provide all of these numbers for customer service in all you get is the same recording? They never give you an otion to speak with a live agaent which is [censor]! They charged my credit card for unlimited talk text and 1g of data and then cut my service off but sent a text that it was added to my account. But only thing they added was data and took the remaining minutes I had left so now I am stuck with data and no call usage. This company is a damn scam. The absolute worst!