The complaint has been investigated and
resolved to the customer's satisfactionResolved Accents Of Salado — Bad service
resolved to the customer's satisfaction
I ordered a vase from this company back in October of 2009 for around $200. The vase was basically a piece of garbage. There were blobs of paint smudged all over it. I would've gotten a much better quality item from walmart for $20. The company has a ridiculously strict return policy. Call within 2 days for a return authorization code and it must be received by them within 30 days. You can't send it via US mail. It must be Fed ex or UPS.
I followed all the procedures and watched my credit card for the refund. After 6 weeks I called them and a woman answered who is obvioulsy running the place out of her home. I've spoken to her on several occasions and I always hear screaming kids, TV and pots & pans noises in the background. When she calls me it's from her cell phone. Not proffessional at all.
CON #1: She said she hadn't received the vase.She asked me to supply her with proof of return from Fed Ex. I did.
CON #2: Meanwhile she sent me an e-mail indicating that all returns are subject to a 25% restocking fee. However, on her web site it clearly states that only clearance items are subject to this fee. When I called her she said fine.
CON #3: Then she calls me back to tell me that I have to pay triple the shipping charges because that's what Fed Ex charges her. At this point I lost it her and I'm taking it on with my credit card company.
It's been 14 weeks and I'm still waiting...