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The company that is making these supposed survey calls (exempt from "Do Not Call list restrictions) does not respond to requests to delete info from their call lists; recommend a complaint registration to the FCC at: http://esupport.fcc.gov/complaints.htm?sid=&id=d1e37
While I do not want to tell you how to input your complaint, I recommend the following:
Select:'Abandoned Calls' ('Silent Calls, ' 'Dead Air Calls' from a telemarketer) and 'War Dialing' received on your residential or business telephone
Fill out info and in the 'how did you obtain this info' block on the last page, this is how I did mine, if you want to copy it:
Even though these companies purport to be survey companies that are exempt from the DO NOT CALL list (which I am on), they need to have strictor controls. 1-calls only from 4-6pm to avoid interrupting dinner and young children sleeping. 2-immediately identify themselves, even if it goes to an answering machine/voice mail. 3-provide a means by the contact person, or by message, to remove the number from the contact list for all future calls.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have found only one way to deal with these intrusive, rude, unwarranted, and continuous calls. I got an endless string of these calls and asked each time to be taken off their list. I got no response, just a continued spiel, ignoring me completely. On the last call, I used a very shrill, ear splitting police whistle and had to keep this up for about a minute before they gave up. I have had no calls since. I don't know what Advocate_srbi has been smoking but he is way off base!
Advocate_srbi, with all the lame excuses that you are giving, people also have lives, and you dont forget there are 1000's of other BS companies calling homes thinking they are making a difference, but infact just annoying the [censored] out of people. Leave them alone and talk to friends/family etc if you want to know what people want to watch on TV or whatever. All you care is the $$ you make from the research, nothing more..
These people just called my house 3 freaking times just TODAY! I'm SO sick of these calls. I told them that no one here is interested and we don't have the time. Yet they STILL call!
Listen up, Advocate_srbi, The very next time your company calls my house, I'm getting my attorney on the phone and we will file a class action lawsuit for harassment.
Ridiculous!
to advocate_srbi - perhaps you should train your callers not to be rude to the people they are calling. I politely refused to participate and that is when an srbi person got rude with me. Yes, I understand things are tough. They are pretty much always tough for c0llege students. However, I an not interested in taking sports surveys. In addition, when I ask that I not be called anymore, I expect that the srbi person will accept that and not call anymore. No need for srbi employees to refuse or be rude about it. They need to understand that I work too.
More often than not, when we call a household, one person will answer and refuse the survey, but when we call again and reach someone else, they will take the survey.
Improving sports television programming may not benefit you directly, but companies need to know about the consumers awareness of programming in order to improve their market strategy. SRBI also does many government/federal surveys in order understand a wide variety of things such as: the amount of those with and the experiences of those with Asthma, The Health Departments have contracted us to find out about individual awareness of certain illnesses and how they can create better programs for adults in children to increase their awareness.
We do call until someone answers. We do not leave messages and sometimes you will get a busy tone when you return a call to the number on your caller ID. This is because we have so many on going studies that you must ask the person on the phone with you for a specific verification phone number. They should give that to you if you need or want it. Also, to verify our company you can stop by the firm in New York, New York or visit http://www.srbi.com
I cannot speak for those who conduct themselves rudely over the telephone, we are monitored and apparently that person wasn't being monitored at the time. But how would you feel if you were in college, trying to make it on your own, forced into this sort of job because employment opportunities are terrible right now, you are required to make a quota for completion, and before you can even introduce yourself or the company, someone wants to tell you how scummy you are, how low your IQ must be, and generally very nasty. All because you are trying to improve how their tax dollars are spent. We are everyday people who receive the same phone calls- sometimes 6x a day or better. I've never been rude to a single one- not even a telemarketer. They have never been rude to me. Karma.
For every action, there is an equal and opposite reaction.- Newtons Third Law of Motion. However, this can be applied to everyday situations.
this is in response to calmdown. First of all, I gave them plenty of time to give me a reason for the call. The first and second time they called and told me they were conducting a survey and what the survery was, I told them I was not interesting in participating and asked that they stop calling. They told me no. I was very nice the first 2 times they called. I asked them twice to stop calling but they would not. I have rights too. They should have stopped calling after the first time I asked them to stop. If they are requited to stop calling when they are asked, then why did they keep calling?
I have been receiving these calls all week. I've had telephone issues, so the first 3 or 4 days that they called non-stop (probably 15 times), in all fairness to them, they heard nothing that I said. (It was a speaker problem on the mouthpiece of the phone.) I was very nice the first 2 times that I spoke with them. I told them that I was not interested in taking a sports programming survey. I also told them the first 2 times to take me off of their call list, and they informed me that they do not have a "call list" to remove me from. Finally, the 3rd and last time (a few moments ago - hence the reason I'm researching the company), I was not nice. I told them that I would spend more time researching how to pursue harassment charges against them than I will ever take for a survey. As far as the comment about it being quicker to take a survey "beneficial to society", please inform me, how are my sports programming preferences beneficial to society - I'm really not attacking you, I just don't think you know what the company is like. It doesn't matter that it is quicker to answer a survey than research reporting them, because the fact of the matter is, based on my experience with them thus far, if you answer one, they'll probably call for the rest of your life - after all, you answered their questions:(
If a company cannot train its callers to be polite even in the face of a negative attitude, then they have no right to be making cold calls (even for beneficial polls) in the first place. If the caller became (or could have been perceived as) argumentative, hostile, or snappish, then he or she should not have been in his or her position. Period.
haha wow, relax.
the reason they keep calling you is probably because you don't give them a chance to explain WHY they are calling. it's usually for a good purpose.
it's funny how you don't have time to do a survey that is beneficial to society but you do have time to go so far out of your way to make compaints.
give them a chance to tell you why they are calling, don't hang up before they can do that. if you still can't help them out then all you have to say is "I'm sorry I can't help you, please take me off the list." And they are required to take you off the list.
Treat others how you'd like to be treated.
Some people are absolutely ridiculous. Use your common sense.
Even though your comment is 7 years old how about YOU calm down and "use common sense." Go google ABT SRBI INC. Its a ####in' scam dude. Or better yet how about this much better idea. Since you want us to "let them explain" which most of us have done ( we dont just become a######s overnight, its the constant calls even after requesting to be removed from their call list ), they STILL call so how about you give us YOUR real phone numbers, we send them to the company and you can tell us ALL ABOUT IT HERE?!?
If you answer their call, let them get through their intro, then ask them to mark the call as a "hard refusal, do not call back", "Child/Teen phone" or "Business phone" then your number will be removed from the calling system. Simply saying, Not Interested, ignoring calls or hanging up only recycles your phone numbers. These people are not out to hurt or annoy you, only doing their job to survive like anyone else. Screaming and yelling wont help, you may get a telemarketer that is bored/smartass that will code your call as an immediate callback, just to annoy you. No, the Do not call list does not apply because they are not trying to sell anything. As for regular sales telemarketers, if you request to be put on their Do Not Call list, you have to listen to their paragraph long script explaining the Do not call list requirements. If you hang up, then it is not in effect, but with that being said, it does take about two weeks to get in the system so you may still receive a few calls. Also, I do know that most companies can not call you out of the blue (cold calling) to try to sell you something, you must have a prior relationship with the company, for example a credit card, account etc. Just trying to help someone out with the calls! I've worked in several different positions, cold calling, inbound sales, outbound sales and surveys...this applies to most of the places I've worked. Hope this helps!
They repeatedly call my house. We have asked them to stop but they don't. They called on 6/19/2009 and I told them they called me 3 times so far this week. She denied the fact that her company called. I told her I have caller id and I know for a fact that they have called. She was very argumentative. When I again asked that they stop calling, she snapped at me.
I have turned them in to the do not call registry and of course the do not call registry did nothing.