The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
ABC WarehousePurchased item wasn't what I ordered wasn't delivered on the day I was told

C Sep 04, 2019

I went into the store on Sunday 9-1-19 I told the gentelman that I wanted the electronic bed base with the massage and I needed it cordless. he seemed very helpful. looking for what I wanted he gave me the price. I told him that was fine and gave him my credit card to purchase it. he then told me that the earliest I could get it would be Tuesday I said that was fine. That if my son decided to pick it up he would call which we never did call so it should have been delivered on Tuesday which it never was. When I called he said no I said Wed. then he says well your son didnt call I said exactly so it was to be delivered. He said well not until tomorrow. then the bed was delivered today it wasnt what I thought I was paying for it had no massage. When I called the store and expained that they delvered the wrong bed the guys says oh no you would have to pay double of what I paid. Then once again the guy that helped me called me a liar saying that is not what was purchased. I cant believe that this is the way they treat customers I wasnt asking for something for nothing I just expected to receive what he told me I would get for the price I paid. I have purchased many items from your company but I wont again. I have never been treated like this ever when Im spending money. Nothing I was told was honored. I hope this is not the way your company does business not very good business ethis's. My name is Cherri Mastick my address is 1685 Irwin Dr, Waterford MI 48327 phone number is [protected]

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • ABC Warehouse's response · Sep 11, 2019

    Our Regional Manager contacted Ms. Mastick and apologized for the miscommunication between her and our sales person. She accepted delivery of the adjustable base on Thursday, September 5, 2019. We apologize for any inconvenience our customer was caused.

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