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SRX Cadillac taken into service for transmission problen July 2023. Car remained in shop for two week. Repair bill was $5,9002 for rebuilt transmission with 12 month warranty. Approximately March 2024, returned vehicle to shop for same problem. Again took two weeks for repair. May 28, 2024 returned vehicle to shop for same problem. As of June 13, 2024 vehicle in shop. Service employees have been giving me run around on status of vehicle and when and if it will ready. I have had to make daily phone calls and get answer. My rental car has exceed $2,500 out of my pocket. Not satisfied.
Claimed loss: $5,902
Desired outcome: Refund
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I can see why you're beyond frustrated with this situation. You paid nearly $6,000 for a rebuilt transmission with a warranty, and now you're dealing with the same problem repeatedly. It's absolutely unacceptable. These folks at AAMCO need to realize they can't keep giving you the runaround.
You need to keep pressing them. Call every day if you have to, and don't let them off the hook until you get clear answers and your car back in proper working order. They should also be covering your rental car expenses – it's outrageous that you're out an additional $2,500 because of their incompetence.
Make sure your story is known. Share your experience everywhere – social media, reviews, everything. The more noise you make, the more they'll have to pay attention. You deserve better treatment, and you have every right to demand it. Keep pushing, stay strong, and don't settle until you get what you deserve.