Took Money did not show up for job will not refund
I hired these people to tow my car for a move in November. Paid for service at time order was placed. They never showed up. They said they would send a refund right away. Bret please refund the money as you promised. The last dingbat that answered your phone did not even know her own name and was unable to transfer phone. I am told that Mike Sales at [protected] is the head of your company. I will be sure to pass this information around. Also the Better Business Bureau has you as an F rating instead of the 4 of 5 stars you claim. In fact if you check out their site you never got anything but an F. Next stop is the DOT; then attorney general.
The most dishonest people you may have ever come across
I am filing this report on this website in order to help fellow car owners who may plan to transport their car at some point in life.
I have had nightmare experience while trying to transport my car with the help of A-1 Auto Transport. I personally would like to blame Cherie Morse who lied to me for 10 consecutive days with regards to status of my car.
I found about A-1 transport through Google search engine. I searched for "A1 transport" for customers review over the newsgroups. I didn't find any reviews. The reason, as you may have noted, I unknowingly removed "-" between "A" & "1". This small mistake cost me 10 days of heartaches and headaches.
I hired A-1 auto transport to ship car from Houston to California. I was rushed to drop off car by Friday 5 pm at the following address as the truck was supposed to be there on weekends. 1803 Sheffield Blvd Houston, TX. 77015
I didn't have an alternate car. I had to request one my friends to drive from one corner of the city to the terminal on that day. In the following week, I called Cherie to follow up. I was told that the truck has not yet reached Texas. I will be picked up in next 2 days. When I called back, Cherie told me the truck will take another 2 days. She informed that it is confirmed by their dispatcher.
Eventually, I went back to internet to find about this company one more time. This time, I typed "A-1 Auto Transport", and guess what I found at least 15 documented experiences people across the United States had in the past. Some of the people really suffered due to A-1 Auto Transport's way of business. I also contacted one of the people who posted one of the rip-off. He strongly advised me to cancel the order and ship the car with the other transport company.
I didn't listen to him. I called up Cherie and gave an ultimatum to give the deadline to pick up the vehicle or I will cancel the order. I was told that if I do so I will not get any money back. The deadline was Monday following the week. I spent all weekend with anxious feeling for not listening to the person who suggested me to cancel the order. On Monday, Cherie Morse again tried to lie to me. I told her no more. I would like to cancel the order. She transferred me to Tracey. I told her in plain words that I would like to cancel my order.
I went to the terminal above and got my car back. Imagine after 11 days, the car was sitting in Houston only. I had made at least 25 calls and 5 emails to Cherie to know the status of my car, I was lied all the time. After exactly a week, Cherie called me whether I took my car back. She told me I am in big trouble as I am not supposed to take my car back. I knew why I was called after a week and not immediately. I had filed a dispute with my credit card company who may have contacted A1 Auto Transport. The terminal in Houston confirmed cancellation of my order with A-1 Auto Transport before allowing me take my car back. I have not yet received my money. I am not going to worry if I loose the money. I only hope that every car owners see this and numerous other posts before deciding to do business with "A1 Auto Transport".
A final note, I had to ship my car to California on an urgent basis to avoid the hardship to the person in California who has to walk 3 miles everyday to catch a bus. At one point, I told this fact to Cherie. But, it didn't affect her way of doing business. I think employees at A-1 Auto transport have become inhuman along with their owners.
PLEASE DO NOT TRANSPORT YOUR CAR WITH A1 AUTO TRANSPORT; IT WILL BE EASIER TO DRIVE 40 HRS THAN SPENDING 40 HRS SPENDING ON PHONE TO TALK TO THE MOST DISHONEST PEOPLE YOU MAY HAVE EVER COME ACROSS.
If you have any questions, please feel free to email me.
Thomas
Houston, TX
THESE ### ARE RIDICULOUS! DO NOT USED THEM TO TRANSPORT YOUR CAR! THEY ARE CRAZY! ITS A NIGHTMARE. CUSTOMER SERVICE NAME JESSICA WHO PROBLEM IS THE SAME GIRL FROM THE ABOVE COMPLAINTS JUST CHANGED HER NAME IS THE DEVIL! SO SAD
Wow! I guess it's really that difficult to look for a reliable auto shipper. Was about to go with them but it's a good thing I got to read these reviews. Thanks for sharing.
I was hoping to work for them do u think that a good idea
I used A1 Auto Transport last year to transport my vehicle from Oklahoma to California, and have had nothing but headaches since. First, they lied to me and told me it would only take 10 days to deliver the car, but it took more than 3 weeks. They would keep lying to me everytime I tried to call for the status of my vehile transport. Next, they damaged my front bumper, and tried to deny it. Also, they wouldnt' talk to me over the phone, they made me write everything. It took months to get responses from them. When they finally admitted to the damage, they wanted me to pay a $500 deductible for the damages that THEY made. I was never made aware of a deductible, and I never agreed to one. When I asked them for a copy of their policy with my signature agreeing to the deductible, they were unable to do so. When I asked them again for my money, they said the claim was closed and if I wrote back, they wouldn't respond. So, I tried calling again...they wouldn't let me talk to anyone, not even their supervisor. They even hung up on me...actually, SANDY hung up on me. How can people be so rude, and unethical. They wont even return my e-mails. Please, do not use A1 Auto Transport for your vehicle...they are the most dishonest people I know. Very unprofessional.
Is A1AutoTransport legit?
A1AutoTransport earns 91% level of Trustworthiness
Perfect Trust Endorsement: A1AutoTransport achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for A1AutoTransport. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A1AutoTransport has claimed the domain name for a1autotransport.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
A1autotransport.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
A1autotransport.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a a1autotransport.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
A1AutoTransport as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up A1AutoTransport and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to A1AutoTransport. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of A1AutoTransport complaint handling
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A1AutoTransport contacts
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A1AutoTransport phone numbers+1 (800) 452-2880+1 (800) 452-2880Click up if you have successfully reached A1AutoTransport by calling +1 (800) 452-2880 phone number 0 0 users reported that they have successfully reached A1AutoTransport by calling +1 (800) 452-2880 phone number Click up if you have UNsuccessfully reached A1AutoTransport by calling +1 (800) 452-2880 phone number 0 0 users reported that they have UNsuccessfully reached A1AutoTransport by calling +1 (800) 452-2880 phone number
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A1AutoTransport emailsinfo@a1autotransport.com100%Confidence score: 100%Supportmarketing@a1autotransport.com92%Confidence score: 92%salescustomerservice@a1autotransport.com78%Confidence score: 78%supportsales@a1autotransport.com77%Confidence score: 77%salesemployment@a1autotransport.com75%Confidence score: 75%
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A1AutoTransport headquarters9032 Soquel Drive #200, Aptos, California, 95003, United States
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