A&E Factory Service review: clean or clean cut I don't care I need it fixed

The service people were pleasant well dressed prompt and that's about it . 3 visits 1 st came in with only a putty knife, Motors turning too slowly ? Will order that Another tech comes to install First thing he says is its not the motor, as he replaces it. Well my time on the phone to some one in Texas who "knows what hes doing" says Timer switch.We'll order that, another appointment. Great gonna be fixed, OK Another tech comes thinks our predicament is funny laughs through install.Not the right fix his answer is the motor was bad and replacement motor was bad, we didn't need this timer either .We will order new motor First appointment is 1 1/2 weeks out, Service guy says he put that in as an emergency. but as soon as we have the part call and try to get them out sooner. Spent 2 hrs getting a sooner time . No one shows. Call customer service they say there was never an appointment for that time but we still have an appointment in 5 days, turns out those recordings are for their use not yours. I am so sorry I bought my extended warranty through my store I only hope my other appliances hang in there . Its Black Friday today, Black for my eye and the rest of my morning on Phone looking for answers.