A&E Factory Service review: a & e sucks 55

I agree. Now two have days off work, even called confirm they were coming and had the parts before I took the second have day off. It is now 6:00pm and and I am still waiting for the technician to show up on a Friday after canceling plans. It will probably be another hour before he arrives. He is only coming tonight because of the $250 in loss wages and the fact that they don't want to compensate us in any way. They have lied to us and misled us and refused to take responsibility for their terribly customer service. In fact they have even tried to lay the responsibility on Whirlpool. The only error I find Whirlpool has made is in contracting with A& E to do their recall and repair work.

The worse customer service. Two appointments made the last was for today, Saturday Sept. 4 they called Friday to confirm, I had out to town guests. Called at 11:00am was told the repairman would be there by 12:00, called at 1:30pm was told the repairman would call me, no phone call. I called at 1:30pm and was told the repairman
WOULD NOT BE COMING AND NO ONE WAS IN MY AREA. I would never use them their service is terrible!

I also have had the same no show problems with A&E, (the national company, as posted above this is a different company, and the A&E in Michigan has been recomended on a local radio home show, so I'm sure they're a great company, whish whilpool would use them) any ways My brand new Whirlpool Washer is going into a lock out mode so Whirlpool set me up with A&E for the following Monday between 1 and 5, the called at 6 to say the tech was backed up and we had to reschduel. So we set it up for wendsday, today between 1 and 5, come 4:30 we'd yet to hear from them so I called A&E the said the tech left his last job at 3:45 in the neighboring town (which is 15 min or less away at the most) and that they'd send him a message to call me with his ETA. By 5pm, no call no show I call A&E again same story, well send a message he should be there shortly. Come 5:45 still no call no show I call A&E and the customer service rep, finally a helpful one puts me on hold to find out what's going on actually calls the dep the tech belongs to which informs her that the Tech called me and knocked on the door, no one was home and he left a no show tag on the door, which was a bold face lie since I was sitting in the living room infront of the door waiting for him! They reschdueled me for Tuesday even though I told them not to bother. I hung up called Whirlpool and had them set me a new appointment with another company. I expressed my extream dissapointment with A&E with the Whirlpool CSR, with any luck they'll stop using them.

I just want to clear the air about this company that all these complaints and comments are geard tords. The company is called A & E Factory service, a nationwide repair service that does all the warrenty work for Sears, Kenmore, Whirlpool, Maytag, KitchenAid, and many other major brands.I'm sorry to hear of all the horror story's that this company has put their customers through.My family has owned a appliance business called A&E Appliance Service in Roseville Michigan since 1949 and has built a great reputation in this area for close to 62 years.It's unfortunate that this large corporation can come along and use the letters A&E in there company name and tarnish the reputations of all these small companys across the nation that may have A&E in there company name also. As we all know the internet is used as a tool for information and research but in this case it can be crippling to a small family company that has built it's name from the ground up with honest reliable work!

bought a Haier portable air, it didn't work out of the box. took 5 phone calls to get a response from Haier, who said that they would send out a service tech from A&E warranty repair. That was a month and one half ago, it still doesn't work and that the part {control board} is still on back order. My advise, don't buy a Haier and don't use A&E waranty repair !

A&E Appliances repair are highway robbery.. Need to repair double oven and hood bought by IKEA. They wanted to charge a service call for each item separately. I should be charge one service call and then repair. I paid $129 for the oven and then wanted to charge me $360.00 to fix the hood which included labor, service call and parts... I would rather support a small independent company than a large company that is obvious making millions... Double charge for service call...within one visit...

Agreed. They were supposed to come between 8 and 12, but did not come until almost 1, and I had a meeting so could not proceed. Rescheduled and got a call mid-morning that the tech could not get there before 1. I told him I could not wait until 1, and this was the second time, so the tech actually came! Ordered a part which arrived, and today I had an appointment from between 9 and 5. Someone was in the house the entire time, but no one picked up when the tech called. So I called him back and left a message on his voice mail that I was here. And I called A & E customer service and was told they would notify the tech. That was somewhere between 2 and 3. At 3:45 I called A & E service and was told that I had been cancelled out because I had not answered the phone!
I told the supervisor that this was the third time I had problems, but he said he could not and would not send the tech to me - maybe if the tech had time after his next two appointments (and by now it was after 4). He could not give me any time frame, and I had no idea whether the tech would come or even call to say he was or was not coming. Bottom line is that A & E just doesn't care about service.
SO I called KitchenAide, the appliance manufacturer, related my story. They documented it and arranged for another company to come in a couple of days. KitchenAide was very nice, and appliance manufacturers need to know whom they should not be using for repairs.

A & E Is the WORST appliance repair place ever... They are rude and never called when they cancelled my appointment twice... I had to order the part myself because they incapable of doing it... I would never recommend calling this company for any kind of service.

I've used A & E twice in the past two years to repair my Maytag front-load washer, which is about 12 years old. Both times they came on the date we scheduled, and called me about an hour before arrival time, so I could drive home from work (thus eliminating any need to take a day off work). Both times they fixed the problem (pump and a loose counter-weight) and charged me a flat rate of $90 labor. The repairmen were also happy to give me an opinion about the washer and offer some helpful advice about keeping it running well. So I was very satisfied with my experiences. I do sympathize with the posters here who had repairman fail to show up on the promised day, but the repairman doesn't know what he is going to encounter in prior service calls; so it's not always possible to keep an appointment, even with the best of intentions. Whoever you call for appliance repair in the future, get them to give you a lead time to come home from work, so you don't have to take a day off. If they don't manage to make it at all, you won't lose any work time at all. I've always done that, and it has worked well for me.

Well I just have to say here in Mentor, Ohio we had called Sears for repair on a Dryer A&E showed when they said they would and repaired the Dryer at that time only bad thing unlike Sears use to they was no paperwork for us as it was covered under warrenty...

Have had the same experience with A & E...poor quality tech...spoke on his cell on a personal call while doing service. Had no parts. Called got ID of Kevin #1, who rescheduled for a week later. I phoned to verify appointment and spoke to Kevin #2, as well as Ines, Wanda, Helen. Took off from work, new service person called 9:06 and said he couldn't do service, because despite the work order stating two men were needed (to remove stacked dryer to work on valve on washer) two people were not sent! Said he would call me back in 30 min. Perhaps I wanted to reschedule?

One and a half hours later, I have phoned VISA and told them to stop all payment.

I would never ever recommend this company...

A perfect example of very very very bad business practices.

Has anyone had any success story to subdue A&E rouge service and reached Dale Reeder and what kind of the attitude at their top management? Anyone?

A & E Stinks Called them to to get what they repaired on Sept 8, 2009 fixed again. The Icemaker on our Whrilpool Refrig that we bought in May of this year keeps freezing up and then the door where the ice comes out drips water while it is stuck open.

A & E said the soonest they could come was October 2, 2009 between 8:00am and 5:00pm. I told them the last they said they were coming out I stayed home for them to come, then I get a call at 3:00pm saying they cannot make it at all. was another 1 1/2 weeks before they could make it! What a JOKE!

Since the frig is still under warranty I called Whirlpool, What a waste of time they gave me 2 numbers to call for local service one number I called they were pissed because they only service what they sell and said Whirlpool should not have gave out their number, 2nd number I called I could not get answer for over 3 hours no voice mail or anything.

I decided enough was enough and called Lowes told the person that answered what was going on, the transfered my call to the Manager, about 2 hours later he calls me back and says we are not messing with it again they tired to fix it once and didn't so he is ordering me a new frig and it will be here next Monday or Sooner.

Hats off to lowes in Waterloo I for going beyond and above customer service! This is what customer service is all about!

Did you get your $129 service call fee back?
I am in a similar situation right now w/them

Wow I had pretty much the exact same story. Were supposed to show up Thursday between 1 and 5... came home from work to wait... no sign. Called them and basically they could do nothing for me until the following Thursday when I asked it they could schedule first thing in the morning... they said no they would give a 4 hour window... that their customers like 4 hour windows... I'm guessing they've never asked anyone.

She said she'd put a note in to see if they could come at 8 in the 8-12 window. Night before scheduled arrival got automated call saying that service rep would be out between 1 and 5 pm. Another day home from work. At 2.15 they called to say the repair person would not be coming at all and the closest they could schedule would be 1-5 on Tuesday. My microwave is brand new and has never worked... if it wasn't built in I would have returned it by now.

Each time I called A&E the call center person was uninterested, definitely not bothered about the inconvenience they caused... basically it wasn't their problem. The call center rep gave rote answers obviously read from a script written by someone lacking customer service skills. The whole scenario smelled of a company used to dealing with complaints.

My appliance was from Whirlpool bought at IKEA, when I called them they gave me 3 other companies to try one of which could schedule for the next day in a 2 hour window. Won't call A&E repair again even if my life depended on it. Will call IKEA again to let them know that company should be removed or go to the bottom of their approved list.