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return problems
On Jan. 22, 2011 I ordered the Pro version of the Abcoaster. On Jan. 23, 2011 I was hospitalized, in ICU, due to a heart attack. I was unable to call in time to cancel my order. The abcoaster was delivered on Jan 28, two days after I returned home from the hospital. I called Abcoaster to arrange for return of the unopened box and was given a Return Authorization Number. I was also asked which carrier I would be using to return the item and I said UPS. I was not informed, at this time, that I would have to pay the shipping cost in order to return the item. I was told that I would receive credit on my credit card within 3-5 days after they received the Abcoaster from UPS.
Here it is Feb. 17 and I am still trying to return this item. The customer service is of such poor quality and fails to give complete details for returns, that it leads me to suspect that the product is probably not of any better quality. I have not opened the box to inspected the product and don't intend to do so.
Finally, after much insistence and three phone calls later, I was able to speak to a supervisor who explained that my refund would not include the P&H and in addition I will have to pay the shipping costs to return the item (for an unopened container/box), in spite of the fact that I was incapable of cancelling the order and now am not able to use the product due to my health condition. I am out over $100.00 for a product that I am unable to use and was unable to cancel due to being hospitalized. Each time I spoke to a customer service rep they tried to offer me a discount to keep the product or to re-gift it to someone else. Nobody seemed to understand my situation. Also, the return label they provide is not adequate for the UPS to return the item and the address is not verifiable through their system, 500 Returns Rd., Wallingford, CT.
I feel that since the box was unopened, is being returned because of my health condition, and that I was not able to make the call (I was in ICU for four days) in time to cancel the order, that the company should authorize payment of shipping for RETURN of the new unopened merchandise.
Is A B Coaster legit?
A B Coaster earns 83% level of Trustworthiness
Excellent Trust Notice: A B Coaster near-perfect at 83% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for A B Coaster. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Abcoaster.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Abcoaster.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from A B Coaster, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to A B Coaster has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We found that A B Coaster website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
Overview of A B Coaster complaint handling
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A B Coaster contacts
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A B Coaster phone numbers+1 (908) 879-2713+1 (908) 879-2713Click up if you have successfully reached A B Coaster by calling +1 (908) 879-2713 phone number 0 0 users reported that they have successfully reached A B Coaster by calling +1 (908) 879-2713 phone number Click up if you have UNsuccessfully reached A B Coaster by calling +1 (908) 879-2713 phone number 0 0 users reported that they have UNsuccessfully reached A B Coaster by calling +1 (908) 879-2713 phone number
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A B Coaster address172 U.S. 206, Chester, New Jersey, 07930, United States
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I was very unhappy with customer service also. They claim the calls are being recorded
I dail [protected] was called a rude name by one operator who did not identify himself, I called again and was hung up on, I call again and was hung upon. Then I called [protected] and was hung upon. Then I called [protected] spoke to Brian and got my issue resolved about the missing parts. He connected with to a supervisor and she hung up on me. Very, Very poor customer service and they are very rude. I would have not ordered it had I known.