The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

24 Hour Fitness USA Complaints & Reviews

24 Hour Fitness USA / disrespectful staff w/ discrimination

Al
Alwyn Saddler on Feb 3, 2019

I visited the Moreno Valley location when i was emotionally attached and embarrassed by sales representative Collins was the name offered to me.im a new member as of this year. I've been to several facilities all to my delight.Never could i had imagined at this stage of my life would these...

24 Hour Fitness USA / hard sales tactics

Zo
ZoeyP on Jan 17, 2019

I recently moved to Sacramento, CA. I workout regularly. I researched gyms in the area to join based on Bodypump workout. My girlfriend already lives in Sacramento and we will be joining a gym together so we can workout together. We went to the downtown facility close to where she lives to...

24 Hour Fitness USA / membership

Ai
Aimazingaimee on Jan 17, 2019

I paid a year up front for my membership so I don't have to deal with paying month to month. In July, I added my husband to my account so he come workout with me. My husband doesn't ever go to the gym so we agreed it would be okay for me to cancel his membership. I went in to do that in...

24 Hour Fitness USA / terrible customer service

Ck
CK. on Jan 11, 2019

I have been scammed by this gym. I am a student, and several of the workers told me that I was able to sign up for a two month trial. I went to the gym for two months, and after my time had expired (or so I thought), I stopped going. However, the gym had not cancelled my account like they...

24 Hour Fitness USA / lifetime memberships

Ki
Kim Creighbaum on Jan 10, 2019

I bought a life time membership back in 1988 or 89 at Fitness Usa now there are no places for me to go work out. How do I get my money back. I paid over 1000 dollars for the membership. I bought my membership at the gym located in South Bend, Indiana when I was 18 yrs old. I don't have my...

24 Hour Fitness USA / treatment at check in 4440 tropicana, las vegas nv 89121

Sd
S. Dibb on Dec 31, 2018

I have been a member of 24 Hour Fitness since shortly after moving to Las Vegas in 1992. I have attended classes at most of the locations on the east side; Charleston, Molasky, Wigwam, Green Valley Ranch, Eastern and Sahara (when open) and recently the new location at Mountain Vista and...

24 Hour Fitness USA / membership

Je
jeseniai on Dec 28, 2018

In November I called your member service phone number, I told them by monthly payment has increased over the last few years and I would like to see how they could help me before I walked away and went to another. The person I spoke to offered me $34.99 a month, I said that would be okay...

24 Hour Fitness USA / discrimination

No
Notacceptable! on Dec 24, 2018

On Saturday 12/22/2018 around 10:38 am cst I walked into 24 hour fitness to register for a 3 day pass I receivers on line; as I approached the desk and asked the lady at the desk she instructed me to check in on the computer. As aproceeded to check in on the computer a different female...

24 Hour Fitness USA / rohnert park 24 hour fitness: loud radio

Ka
Kamran Nayeri on Nov 27, 2018

I have been a 24 Hour Fitness member for well over a decade. I exercise regularly, have a trainer, and by-and-large enjoy the Club. Except for two problems. First, the RADIO/PA system is sometimes so loud that I do not hear my own music which is a big part of my enjoyment when I exercise...

24 Hour Fitness USA / fitness trainers to substitute in case class instructor is sick, on vacation or holiday weeks.

Ja
Jack Gayle on Nov 21, 2018

Since trainers are only paid $33 a class at the most for Zumba, Boot camp, etc. the company is cheep . Why would a person go to work for this specialized training of 30 people in a class anyway? 24 hour fitness has 420 clubs in the United States, with a membership of 4 million. That'...

24 Hour Fitness USA / 24 hours cutler ridge

Je
Jersey Diaz on Nov 13, 2018

24 hour fitness at Cutler Ridge Has the most terrible Customer service worker named Jasmine. To handle customers the way she did just because the Initiation payment was not made went it was supposed to be $0.00 Sign-up FEE Jasmine with out helping us called the police on my husband and me...

24 Hour Fitness USA / service at 24 hr fitness high st oakland ca

Ow
own my mama records on Nov 3, 2018

To whom this may concern my name is Tommy I'm a member of the sports club. On November 2 2018 at 3:00pm I was harassed by Patric russle I signed in when I came in, wile I was working out he came and ordered me to sign in again, wile I was explaining what happened he got upset and started...

24 Hour Fitness USA / employee misconduct

Ca
catchao1300 on Oct 27, 2018

To who it may concern:  It happened in 10-27-2018 Saturday morning around 11am. Your employee name "Maria" was bad behavior and misconduct in Monterey Park location in California.  I tried to pick up my group class ticket in the desk counter that day and she had very bad attitude. I told her...

24 Hour Fitness USA / canoga park sales manager nathan rude and demeaning

Gr
greatful.131 on Oct 26, 2018

Last night Nathan upon checking in told me my account was cancelled. He was loud and ruDr. Turns ou 24 hour made a mistake. I called Silver/Fit and they verified my membership. Nathan did not want to talk to them. He was loud, aggressive and frightening. He Steve who when I got there told...

24 Hour Fitness USA / zumba instructors professionalism at 24 hour fitness

Su
Super777 on Oct 18, 2018

I have been doing Zumba for many years and I have seen so many amazing instructors. That's why I love Zumba very much. Those instructors can bring us energy and making the workout so fun. I chose 24 Hour Fitness for Zumba class because they seem have more class scheduled than others. Also I...

24 Hour Fitness USA / breach of contract - lilly orange staff put me in danger

La
Laura Lee Stone on Oct 16, 2018

revoked the victim of a crime silver sneakers. family of four the reeves all harassed threatened and the wife attemtped assault and battery and staff at orange supersport friends with the girls who called me a crack whore and homeless crazy in front of a busy gym and the wife pushed your...

24 Hour Fitness USA / membership - bad sale rep and customer service!

Ri
Ricky Lin on Oct 11, 2018

I've been a long-time member with 24 hour fitness, and I'm extremely disappointed with the customer service at both the corporate office and the gym at 3600 W Orangewood Ave, Orange, CA. In the beginning of August, my friend and I went into the gym asking about the membership for her. The...

24 Hour Fitness USA / instructor - breathing hazard

Kh
khaie08 on Oct 9, 2018

Today 10/09/18, during Cycle class at Laguna Nighrl 24 hour fitness super sport in an instructor name Alisha refused to turn on the fan after I requested her to turn it on. She said I must wait half an hour as "others" hate it. We had a full class of 26 and the door was shut and there wa...

24 Hour Fitness USA / personal training

Pi
Pissedoffandcheated on Sep 23, 2018

I have contacted the hotline multiple times and called corporate multiple times only for the customer service reps to tell me the is nothing they can do and someone would call me back and I HAVE NEVER RECEIVED A CALL. The rep assured me my call was being escalated as I have been calling...

24 Hour Fitness USA / training package

Pa
Parisi on Sep 17, 2018

I bought a training package 8 months ago and I explain what types of training I need when I purchased the package. I was told they have 100% satisfaction policy. I asked for a trainer, the first one was not professional so I asked one with some knowledge about human body, I had one session...