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24 Hour Fitness USA

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Customer Service

+1 800 432 6348 (Member Services)
+1 888 243 5002 (Check Pricing / Buy a Membership)
+1 866 308 8179 (Cancel Your Membership)
12647 Alcosta Blvd № 500
San Ramon, California
United States - 94583
Locations

Mailing Address

PO Box 2689, Carlsbad, CA 92018

Complaints & Reviews

Completely Unsanitary

I have been a long-time member of 24 hour Fitness and I am shocked that you still have a sign-in keypad for everyone entering to touch and pass on their germs. Do you know there is a pandemic and you should be doing everything possible to keep your clients safe and healthy? Yet you are allowing everyone entering the facility to put their fingers onto the keypad! How ridiculous and stupid is this? You should be reported to the Public Health Department because you are encouraging that the virus spread rampantly. I am very disappointed in 24 hour fitness. I thought you guys were smarter than that!

employee agreed to my refund request from vending machine to instead he insulted me and then assaulted me

Employee agreed to my refund request from vending machine then only provide for 1 item and it was not correct...

theft on clock in system, employee abusing status.

At the mansfield texas 24-fitness there is an employee whose name is (James brandon Landes): But likes to be...

bad customer service

I am writing a complaint about the whole staff and service, especially the supervisor, Gigi at 24 hour...

personal training

canceled personal training after 3 months as goals where met, Club canceled personal training for us at our...

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locker room, bathroom

The locker room is a [censored]ing [censored] hole, absolutely disgusting. There's blood all over the sinks and...

lack of equipment

There are very few to none of the low weight dumbells at this location. Whether I am there at 3am or 3pm...

kew hardens ny 11415

I visited this site in person on July of 2019 and requested to cancel my membership. The front desk said they...

wrong membership terminated... damn charlie! 😡

When me and my sister both signed up for memberships it was for a 12 month commitment plan which would be then month to month and it so happened my sister had to cancel her membership due to her going to university, but, instead of deactivating her account, mine was deactivated instead even though she was there to show which account was to be deactivated and which was to be left alone (mine to be left alone). The guy who did everything was a guy named Charlie. When confronted about the mis-hap he said he'd fix it on the spot and never bothered. I was still going to the gym but with problems since Charlie never reactivated my account. He lied and took off before things could get more outta hand! I now work at the same gym and I'd rather be working out here instead of working here... At least being able to work out here is free despite me preferring to be working elsewhere. 😒 Charlie: [censored]!

my child’s safety and employees failed to report and general manager lack of communication

On Wednesday October 09 2019 my child came home from visiting dad and I noticed a bite mark on her wrist and...

miscommunication and manipulating me to make a quota despite my personal veteran issues and readjustment situation. tu

I initally signed up for a basic membership to a place I can maintain my fitness (as a Veteran with help...

they terminated my lifetime membership without any notice

In 2005, I purchased a life-time membership to 24hour fitness for approx. $700. I haven't been used the club...

membership dues increase

To whom it may concern,

I have been a long-standing member of 24-Hour Fitness since April 7th, 2011. My monthly dues started at $14.99 and have been steadily increasing every year thereafter.

Personally, I feel that all the yearly increases have been unfounded since there has been no extra benefits increased to my membership. There is still only one Club close to my household and since I moved in 2011, the closest club is more than 7 miles from my home.

Even with these inconveniences to me, I have continued to pay my membership every month.

However, the last increased I suffered this past July 2019 from $17.87 to $23.22 represents a 30% increase to my membership, these amounts include taxes.

My membership agreement clearly states that my monthly dues may only be increased a maximum of 5%, once per calendar year.

I have been in contact with customer services, but the agent was not helpful and refused to take any steps to assist me with this issue.

I am extremely upset with this latest increase, not to mention that I am also a member of LA Fitness since 2001 and they have never even once increased my membership rates.

I want to maintain being a member of 24-Hour Fitness, but you are making it extremely difficult for me to maintain being a valued long paying member that I have been since 2011.

I would like the latest increased reduced and my monthly rate reduced to my previous rate if $17.87 a month.

Please I would like to be contacted by email or phone to see how this issue can be rectified.

Thank You in advanced.

24 hour fitness terminated my lifetime contract without notification / disabled my online account

I signed up for the 24 hour fitness lifetime plan of $750 USD with renewal of $24 a year. I did not used the...

kids club

Hi my name is Maria, I've been coming to 24hr fitness since it was Bally's ..(I miss their customer service...

Cleanliness everyday

This is from Ms. Braiden [protected] and Ms. Avnes [protected]. We have complained numerous times to...

showing sexually explicit music videos managed laughed in my face when I voiced my complaint

This location shows music videos that are extremely disrespectful to all women! We have complained several...

Conduct

To: 24-Hour Fitness - Attn: Director of Operations/ Risk Management RE : Improper filming - photo taking by...

club’s jacuzzi, water extractor for wet clothing

The Jacuzzi is often out of service because the chlorine is not titrated properly especially in the early...

disrespectful staff who don’t know how to work with people.

Today I excitedly walked into the gym and walked over to a friend on the treadmill about ten steps away from...

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