The complaint has been investigated and
resolved to the customer's satisfactionResolved 2-10 Homebuyers Warranty — Failure to fix A/C unit
resolved to the customer's satisfaction
I would like to file a complaint against 2-10 Home Buyers Warranty. My A/C unit stopped working on 6/23/09, I filed a claim on the same day. The agent that I spoke with stated that they were placing my claim as an emergency. Here in Florida we have scorching heat. My problem has still not been resolved yet as of today's date 6/30/09. My family and I have been really suffering. We have been given the run around for 7 days and nothing has been resolved yet. I spoke with the contractor that was supposed to fix my A/C unit and he stated that 2-10 warranty had not turned in a purchase order for my unit yet and today is 6/30/09. I f this is an emergency claim I would hate to see a regular one. I tried to contact 2-10 warranty today and they told me that there systems were down and they did not how long it would take them to get them back running again. I am really disappointed with the service that I have received from 2-10 Home Buyers Warranty, and I do not know when my problem will be resolved as far as my A/C goes.