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1xBet Complaints Summary

974 Resolved
190 Unresolved
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1:34 pm EST
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1xBet Subject: Deposit Not Credited

To whom it may concern,

I am writing to inform you of an issue I recently encountered with a deposit I made to my betting account 60 AED The deposit was not credited to my account, and I am hoping to resolve this issue as soon as possible.

I have included the details of the deposit below:

- Date of deposit: 16/01/23

- Amount deposited:61.83AED

- Payment method: BANK TRANSFER

I look forward to hearing from you soon.I will attach my screenshot of the transaction below kindly please check.Thank you for your time and attention.

Sincerely,

AJMEER ABDUL SALAM MUHAMMED

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5:55 am EST
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1xBet 1xbet unjustly blocked my account, even my last deposit was not refunded

They blocked my 11 thousand dollar account about 1 month ago for no reason and they did not refund my last deposit. People in turkey are defrauding the main center. Nobody returned the amount I deposited to me, they sent the money and asked for it back, otherwise my account will be closed completely, so I sent the money again. I was scammed BY AUTHORITIES IN TURKEY. NO ONE GAVE MY LAST MONEY.

ID: [protected]

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9:31 pm EST
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1xBet Asked my documents, they received it but not response my email

I contacted with [protected]@1xbet-team.com. About my account issue. They asked my last deposit time and date. I gave them by send email to [protected]@1xbet-team.com. after they received my details they don’t reply my email.

My email address is [protected]@gmail.com

My email ticket id with [protected]@1xbet-team.com is Re: My account password is correct but always show me wrong password [#[protected]]

Please check my email and replay me.

Desired outcome: Please replay my email and help me to get back my account and my deposited money.

Read full review of 1xBet and 1 comment
Update by Khatun
Jan 25, 2023 11:09 am EST

They are not responding me. Also they even don’t answer me about my account

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Niloymondol
, US
Jan 18, 2023 1:27 am EST

They are not responding my email after getting my account id number.

Whats my problem?

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12:19 pm EST
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1xBet Deposit not gives. Please please solve this problem

1. BDT wallet No: [protected]
2. Transaction ID/TrxID: 71N73400
3. Client phone No: [protected]
4. Agent phone No: [protected]
5. time and date : 3:38pm / [protected]
6. Amount: 300
7. Screenshot:
8. subject: Deposit problem

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Update by Nir Nir
Jan 16, 2023 12:09 pm EST

Deposit not gives. Please please problems this Solutions

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10:41 am EST
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1xBet Deposit not received

I think 1xbet use people's deposits to pay the customers that won. Two of my deposits have not been received but my money was deducted from my bank account. I think this is thier way to not go bankrupt. They pay people with our deposits. It is such an inconvenience as I want to bet but now the funds do not reflect in my 1xbet account. Pathetic service as I was told to email thier support team I still haven't gotten any response as to when my funds will be updated. Poor service. I'm very disappointed.

Desired outcome: I would like to be compansated for the inconvenience that has been caused and please refund my money.

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Abdirahman Hassan Abdi yes
Mogadishu, SO
Feb 01, 2023 6:58 pm EST
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Dear sir/Madam

I am highly Requesting to check up The money I invest and the result. It was only PSG which I got 4 covers instead of 4.5 so I was supposed to give refund that game

Thanks

Abdirahman

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6:11 am EST
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1xBet 1xbet does not give 11 thousand dollars for 1 month

They blocked my 11 thousand dollar account for about a month, we sent the documents they wanted. The reasons for blocking were stated as the same family. Now, as a result of my research, users from the same family are always allowed. There are those who use it as a husband and wife, there are those who use it as a brother and sister, what is our fault 1xbet? are you only mother and son forbidden?

ıd: [protected]

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Update by mehhmetkaracaa
Jan 16, 2023 2:08 pm EST

They blocked my 11 thousand dollar account about 1 month ago for no reason and they did not refund my last deposit. People in turkey are defrauding the main center. Nobody returned the amount I deposited to me, they sent the money and asked for it back, otherwise my account will be closed completely, so I sent the money again. I was scammed BY AUTHORITIES IN TURKEY. NO ONE GAVE MY LAST MONEY.

ID: [protected]

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11:38 pm EST
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1xBet Money deducted but not Deposited.

I navratn Jangid deposited 5000 INR to 1x bet account on 13th January 2023 .

My money is deducted from my account but not deposited to 1x bet account

I am providing full information here.

1.Date 13/01/2023

2.Time 07:31AM

3.Payment method SBI YONO IMPS

4.UTR NO. SBIN223013203602

5.Deposited to SAM ECOLLECT ([protected])

6.my 1xbet account no. [protected]

7. Amount 5000/-INR

Attaching screenshot of deposit.

I mailed to 1xbet account so many time provided that screenshot of transaction but they replies always as demanding provide us screenshot .

I mailed as saying that please arrange a call back to my no. [protected] but not replying.

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10:55 am EST
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1xBet Blocked account since 1 year with USD 45,000 (27,000,000 F)

Hello, it’s been over 1 year now since 1xbet blocked my account with 27,000,000 F (about USD 45,000). Account ID: [protected]

I’ve checked online and seen lots of users with this problem. Noticed 1xbet responds claiming their rule 2.26 on multi-accounting has been violated by the user and refunds their deposit. I don’t have multiple accounts and wonder why after following all their KYC instructions and sending all required documentation for over 1 year now, they haven’t unblocked my account and refunded my deposit. Are they trying to shamelessly defraud me?

Here’s a rundown of all the verification process they’ve done so far:

06/01/22: I tried to make a withdrawal from my account and noticed it’s blocked. They ask me to send basic verification documents (photo of ID, photo of me holding ID and phone with mail from their security team, screenshots of cryptocurrency account used to make deposit, history of account and account details, etc)

11/01/22: My account is blocked and i’m asked to submit an appeal claim

07/03/22: They ask me to send by postal service: notarized copy of my national ID, screenshots of my cryptocurrency account and a copy of my bank statement to their address at P. O Box 856, Lviv, Ukraine, 79008. Note that the war in Ukraine had just started making it very difficult and expensive to send documents by post. I however sent the documents and notified them.

19/09/22: 1xbet says the are looking at the documents

30/10/22: They ask me to complete a questionnaire with questions on if I modified documents that were sent to them (I didn’t) and also which device I used to get screenshots of what I sent.

06/12/22: They ask me to take a picture holding a code they shared with me and upload.

11/12/22: I’m asked to do a skype video call with them. It’s done and I received a mail saying I passed the skype verification.

16/12/22: I’m asked to fill a very long questionnaire with questions like what’s my favorite sport, my gender, nationality, if someone influenced my betting strategy, etc.

19/12/22: I’m asked to download a questionnaire with the same questions asked above, fill it out by hand and send to their address P. O Box 856, Lviv, Ukraine 79008

24/12/22: I’m asked to do another skype video call with them. It’s done and I receive another mail saying I passed the skype verification.

27/12/22: I’m asked to upload a copy of my birth certificate, driver’s license or utility bill. I uploaded my birth certificate.

02/01/23: I’m asked to send a notarized copy of my birth certificate to their address P. O Box 856, Lviv, Ukraine 79008. This is the third time I'm being asked to send documents by postal service to Ukraine. Which is very expensive.

05/01/22: I’m asked to send a copy of a mental capacity certificate. I go to a specialist center on this, get the tests and submit the certificate to them.

08/12/22: I’m asked to send a notarized copy of the mental capacity certificate to their address in Ukraine. Fourth time i’m asked to send documents by land mail. I however send the documents. Got a notification from the postal service that the document has arrived. I’ve notified 1xbet and not heard from them.

I don’t know when this endless verification process will end and I think they are trying to defraud me of my funds. Will like them to unblock my account and give me access to my funds.

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Md Aljaj
, US
Feb 16, 2023 1:59 pm EST

Your account open or no open?

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Aissa slaheddine
, US
Feb 08, 2023 3:47 am EST

1xbet they stole my money and they do the same like they do … account blocked and no answer ! No emails answer …. No phone answer … if you can ritch someone they say be passion and send email …. Now more than 6 Month nothing happend …. Even I make a complain hier …. The guy on WhatsApp he say we will panisch you ! He speak like he is the court …. And what does it mean panisch you ? We will not gives you your Money !

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10:41 pm EST
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1xBet 1xbet is fraud as they took my own deposited amount

Helo! I hope 1xbet customer support will me as I am facing problem while I tried to log in my account.

My account id number is [protected]

I created my account from 1xbet website. One click registration option I used for creating my account. There is no phone number or email address also I didn’t add my personal details in my account. I was new in online gambling. I created my account by the instruction of my friend. Then I made deposit in my account. But after some time I automatically logged out from my account. From that moment I can't log in with my account number and password.

Now what should I do? How can I get back my account?

Desired outcome: Logged back my account

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Update by Khatun
Jan 16, 2023 9:16 pm EST

I contacted with info-en@1xbet-team.com. They asked my last deposit screenshot time and date. I gave them by send email to info-en@1xbet-team.com. after they received my details they don’t reply my email.

My email address is khatunmstnn@gmail.com

My email ticket id with info-en@1xbet-team.com is Re: My account password is correct but always show me wrong password [#[protected]]

Please check my email and replay me.

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Risvy
Dhaka, BD
Jun 10, 2023 12:58 am EDT
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They took my own account balance they are fraud

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6:50 am EST
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1xBet 1xbet does not give 11 thousand dollars for 1 month

They blocked my 11 thousand dollar account for about a month, we sent the documents they wanted. The reasons for blocking were stated as the same family. Now, as a result of my research, users from the same family are always allowed. There are those who use it as a husband and wife, there are those who use it as a brother and sister, what is our fault 1xbet? are you only mother and son forbidden?

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Update by Mehmet Karaca
Jan 12, 2023 4:06 am EST

[protected]

Update by Mehmet Karaca
Jan 07, 2023 2:00 pm EST

today, exactly 26th day, 1xbet unfairly closed the account of 11 thousand dollars, they took the full 11 dollars for multi-accounts, without any explanation, our accounts were separate without any explanation. Please don't trust this site and play, I got burned, you don't get burned...

id: [protected]

Update by Mehmet Karaca
Jan 11, 2023 6:57 am EST

ıd: [protected]

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12:30 am EST
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1xBet After 5 days deposit not receive and no customer care representative help

I was think 1xbet is the best betting site but my thought is absolutely wrong they are the biggest cheating site. bcz after 5 days my BDT500 deposit not receive and not return my fund. They are not care about customer issues. Email no reason live chat no response. Bangladeshi most of the agent are cheater. So it is high time to say no for 1xbet.

If you think solution my problem please check... I have attached my screenshot.

My id : [protected]

Agent number: [protected]

Transaction id: AA72F2FXOI

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Update by Mst Amena khatun
Jan 15, 2023 6:37 am EST

I have submited my deposit details for 3 days but no response any email or support.

Update by Mst Amena khatun
Jan 12, 2023 12:39 pm EST

I attached my screenshot check please

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3:38 pm EST
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1xBet Help

Dear Complaints Board,

I don't know if you'll be able to help me or not, here's the details of my case..

My 1xbet user ID is :- [protected]

I try to make a withdrawal they rejecting my withdrawal request automatically and asking to email the security team..

When I contacted their security team regarding my withdrawal request, they asked me for Identification Documents, I provided my NID photos, my selfie holding my ID card next to my face and answered their questionnaire,

After a long conversation and providing all the documentation they said my is under verification, and few hours later they send me following email.

"Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:

1. to block (close) the account (including any duplicate accounts), which may entail:

- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you

- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).

2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation).

The decision was made after rigorous investigation of the case by The Security Department.

We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.

All further questions concerning the case of blocking from your side will be ignored."

I'm a permanent user of 1xbet and I never create any other registration on 1xbet I have only one account on 1xbet.

I have attached the full email conversation in photos.

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2:27 am EST
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1xBet Account blocked with winnings

I opened my 1xbet account around October, 2022 and I opened this account knowing fully well about the issue of multiple accounts and that they are not allowed on 1xbet, I did all the necessary verifications such as email and valid Identification card. I was able to withdraw my small winnings until Dec 26th, 2022 where I won about N500,000, I was able to withdraw 170,000 from it and my other withdrawal request of N300,000 was then rejected and I was told to send the necessary documents to their security team, I adhered to all their request sending my valid ID, bank statement and even taking a selfie with my ID and showing screen with my messages with them after all this I was ask if I knew two people which I said I didn't know, after this I was told to wait for my data to be verified, I waited for long and after I didn't get a reply, I sent them a mail saying I was awaiting their response and few minutes later I got a mail saying I have multiple accounts band my account is to be closed and my winnings voided, I can assure that I don't have multiple accounts, I'm the only one in my family who has a betting account with 1xbet, I never allow anybody to fund my account or fund anyone's account, I would love for this to be checked because this claim isn't true and I have adhered to their terms and conditions.

My account id is [protected]

Desired outcome: For my account to be unblocked and let me withdraw my winnings.

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Account details
Multan, PK
Feb 17, 2023 3:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,

I forget my ID number. How to recover my ID?. I give one email-ID to my 2 accounts.

H
H
Hasnat Ali
, US
Feb 17, 2023 3:43 pm EST

What is the solution if 1xbet block my account?

H
H
Hasnat Ali
, US
Feb 17, 2023 3:42 pm EST

Can i make two accounts using one email account i it happened did 1xbet block my account?

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1:11 am EST
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1xBet 1xbet Withdraw Problem and block account

My account with 7900 Dollars has been Review For Verification on 12/27/2022, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, Driving license, electricity bill, and Bank statement, next to the email conversation on the computer). All this process only occurred after a withdrawal attempt. Long time. They told me to log in your account with pc, but when I try to log in with pc the account chooses a security name, I already know and They block my account, I don't know Why I wait for your help. I have returned an appeal form that asked me to wait 72 hours, Already 72 Hours gone and they told me That My account is under verification at the moment, you should follow the instructions listed on the website.I will wait for help

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10:33 am EST
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1xBet Security departement block my account with 1500$

Please the security département ask about Something impossible,in my history gaming account there is no transaction of 5000dh and on my bank statement there is no transaction of 5000dh, the securiy departemnt after to much time and i provides all my document they said to me i have to show them a transaction of 5000dh and there is no transaction on my gaming account and bank statment with this 5000dh. please help !

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Update by Mohamed karam
Jan 13, 2023 11:39 am EST

Nothing is resolved, The 1xbet company block my account and my 1500$ can't withdraw, they take all. you can see the Screens, after provide all my document and more than 100 email messages, they said give a documents does not exist,

Update by Mohamed karam
Jan 11, 2023 10:02 am EST

My Id : [protected]

Please do something am client for a very long time with this company and i did nothing wrong you should verify for me please

Update by Mohamed karam
Jan 11, 2023 9:43 am EST

Look at this screens shoot please the departement asking about something its not exist. as you can see i don't have a deposit with 5000dh before on my gaming account or bank statement but they keep asking about this everytime they should say 500 because i have 500dh on 5/12/2022 and not 5000. and about the old transactions i was using before an old account before and i removed from my app because i cant see deposit methods and i keep using this account for a long time and now they asking about something impossible. please look how much emails i talked with them. i need someone to verify my account because they blocked my acount with 1500$

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Diaz233
Ottawa, CA
Jan 08, 2023 10:16 pm EST
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Nsaba had wlad khab khoya drbek train mkijwboch mkidiro ta qalwa mraaad dok email ti b9a ghq ysdro fil siftlia nmrtk akhona

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Diaz233
Ottawa, CA
Jan 08, 2023 10:13 pm EST
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Nsaba akhoya drbk train fihaa wa dak email mraaaaad mkijwboch hi kikhrb9o

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1xBet Amount reward not given

Dear administration, today my bet was confirmed about Auckland vs Canterbury. My bet nmbr [protected] was total score under 325. Match was shortened due to rain and total score was under 325. So I won the bet. But 1xbet team only refunded my amount, not the reward amount.

If you say that I can't get reward due to DLS method.
So why I didn't refund back when I bet on India vs west indies 3rd ODI held on 27th July 2022. On that match I lost the bet due to rain, overs were reduced.
Both are the same scenario. If I didn't refund that time, and I lost the bet. So this time I should be rewarded.
Two different rules for the same scenario.
I filed compliant on customer support but they are not interested to understand the matter or solve it.
Kindly review your decision. And have a uniform policy. Same policy for same scenario.

Desired outcome: kindly either to get me the total winning amount or refund me the amount which was bet on 27th july 2022 on india vs west indies 3rd odi matchBecause both match was shortened due to rain.

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1xBet 1xbet

Hello,

At 24 December 12:35 AM I charged my account by the way of card pardakht but my account doesn't charged after

i connected with operator they say two hour next it will be ok , but my account doesn't charged .

please guide me what i do

my account [protected]

Hadi Barani

number phone [protected]

From Banking card [protected] to [protected] crad pardakht user

2022 December 24... 12:35 AM [protected] Riles.

[protected]

[protected]

1401/10/03

12:35 AM

[protected]

[protected]

Karpardakht way

Desired outcome: .m

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6:02 pm EST
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1xBet Deposit problem

Sir i have diposit problem.18 hours gone but they are Don't solve my problem .i was try to diposit by fast Nagad 500/ taka (Bangladeshi currency). Diposit was successful but i didn’t get money yet In my 1x bet account. I was send email as per 1x bet law. But they are want video proof . that's why I also was send it by email. But they are Don't solve my problem yet. After 3 hours they are send email and they are Write don’t came any information from technical department. AGAIN we are froward your information in our technical Department . You want know update contact our gmail address.

last 18 hours i face this problem. I am very tired for this issue. So please take care of this matter please please

1.BDT wallet No(User ID):[[protected]]

2.Trans ID/TrxID:71MNEAG4

3.Client phone No:[+[protected]]

4.Agent phone No:[+[protected]]

5.Time and date:10:38am.07/01/2023

6.Amount:500/-taka

7.screen shot:

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6:39 pm EST
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1xBet Blocked my account not responding!! Security departement failed departement

Hello my id is [protected] my account has been hacked and I have reached out to the security departement and they are a so ruuuude and dont want to work they stop responding it ha ve been 3 days they didnt respond my account has been hacked and blocked so ihave provided all the necessery documents so they can re open it but they start to declining after that telling me [censored]ty answer or copiying the same email ihave the proofs on my email after that I requested my refund of my deposit amouts with canceling any winning wich is my right according to the general rules now they not even answering what a failed department never register on 1 xbet because they can shut your account any time they want and dont refund you!

Desired outcome: I AM a big youtuber and i know alot of influencer we gonna make a video to do you some bad marketing with all the emails of security departement and all the complaignt not resoleved on this web site

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Update by Diaz233
Jan 10, 2023 9:02 am EST

I am waiting ! Please

Update by Diaz233
Jan 08, 2023 1:02 pm EST

The sucurity department dont answer my emails it have been 4 days now id

is :[protected] what failed company i will be doing you some bad marketing on my youtube channel 1xbet blocking users account dont accepet the documents dont answer a departement of security dont wanna work !

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3:52 pm EST
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1xBet Block my account don't give my money

I was requested for withdraw to 1xbet security team.Then they start their marathon verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted all of these answers. Then they ask to send same questions answer to send 1xbet via post. I already did. They received and they asked to join again video conference. I passed successfully. They ask for no addiction gambling certificate I uploaded. Now they are not saying anything. It's more than 7 months my account blocked. 20 days ago 1xbet I spoke with them last.I didn't receive any result. Now When I email them they do not reply with me. Please Sir solve this problem as soon as possible. My claim was to the withdrawal method

Note I contacted wit 1xbet facebook but they didn't give any result.

My account number [protected]

I sent them

1 photo of the national ID card both site

2 deposit slip

3.A photo of me on the background of 1xbet securities email on mobile phone with where I hold a national I'd card.

Several forms

Notarized all completed questionnaires and sent by post to Ukraine.

.

2 Skype conferences, where I answered all the questions and passed successfully.

1xbet there is point “2.31" in which it is clearly stated that the terms of the proceedings on the account can not exceed two months, in my case it was almost seven months, that is, 1xbet themselves broke their point.

#Explanations that the rules do not specify specific documents that can request 1xbet.

*This case isn’t solved.

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Overview of 1xBet customer experience

1xbet is a leading online betting platform, 1xbet offers an extensive range of betting opportunities, casino games, and sports events to its users. With a vast customer base, it is not uncommon for the platform to receive mixed reviews and consumer complaints. In this overview, we'll explore the key aspects of 1xbet products and services, considering customer feedback and the efforts of their customer support team to address concerns.

Despite some setbacks, 1xbet's product offerings continue to attract users worldwide. The platform boasts an impressive sportsbook, live betting options, virtual sports, and an online casino with an array of games such as slots, table games, and live dealer experiences. However, some customers have reported issues with account verification, delayed withdrawals, and occasional technical glitches.

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Frequently asked questions (FAQ) about 1xBet products and services

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

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What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

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How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

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Does 1xBet offer in-play betting?

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Does 1xBet have a responsible gambling policy?

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What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

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