These guys are only booking agents, and shady ones. Booked a balloon ride for my husband as a surprise for his birthday. I am certain they had been given notice the provider they booked was not available. Every time you call you are given the run around, put on hold, disconnected. This is after they take your money of course. This is the letter I sent today. I called back at 5:00, as instructed, because that would be the only time a manager would be there, and just got vmail, and not his. Nice!
I am extremely unsatisfied, disappointed, and frankly appalled by the level of customer disservice provided which is further exacerbated by having to sit on hold every time I call in and listen to the same recording about your commitment to providing the best possible service and how my satisfaction is your primary concern.
I was told, only today, that the provider you all booked my trip with was unavailable since he had broken his hip. The only reason I booked with you all was because of the location you went from and I had already contacted Daryl (at balloons over Georgia) directly and found out he had broken his hip. Daryl’s wife told me on 6/6/06 that he had broken his hip. But yet you all were more than happy to take my $500 on 6/22 for that same trip and not even tell me until 7/17 and only because I called.
Here’s the series:
Trip booked with Andre on 6/22 and credit card charged. Received no confirmation email. I understood from Andre at the time that someone would be calling in the next few days to confirm and would also be contacting me 24-48 hours prior.
No one contacted me so I called back on 6/28 and asked for a contact # for the actual provider. This is a surprise for my husband’s birthday and I wanted to schedule some other things around it so I needed some specifics. After spending forever having to justify the outrageous demand to actually speak to the provider of service, I was put on hold forever listening to your concern for my satisfaction and then was disconnected, but got the confirmation email.
Called back today and tried again which is when Tammy was honorable enough to level with me re: what was really going on.
I consider this to be unethical and fraud. You have totally ruined my husband’s birthday.
And now to top it off I have to wait until 5:00 to talk to a manager and plus have to type up an email to get a refund! Either change your recording or get honest about your concern for my customer satisfaction.
Please let me know when today I can expect to see this credit show.