123Cards.com review: Elderly mother scammed by free trial

Hi Ann,

Thank you for bringing this to our attention, and I’m very sorry for the concern this has caused. This is certainly not the experience we want for any customer.

I can confirm that a full refund has already been issued to your mother’s account, and we hope she has now seen it.
The Premium card was sent using our free trial, which provides access to membership features for 3 days at no cost. Trial memberships automatically convert to a paid annual membership if not cancelled during the trial period.

While this information is shown during sign-up and included in the confirmation email sent immediately after registration, we understand that details can sometimes be missed, and we are always happy to help if any questions or issues arise.

I’d also like to clarify that access to an account is never restricted. Users remain logged in unless they actively log out or switch devices. Access is tied to the email address used at sign-up, and the confirmation email includes a direct account link in case of password or login difficulties.

Our support team can of course also be contacted at any time for assistance. You can reach us via our Help Center or by email.

I hope that you and your mother are happy with the resolution we’ve provided, and we remain happy to assist further should there be any additional questions or concerns.

Kind regards,
Julie
123cards