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Cards not being delivered
I ordered three cards on the 11th of November 2022 2birthday cards, 1 christmas card to be delivered to australia by the 20th of december, the money has been taken out of my account but the cards have not been delivered, i checked on the order and it says it had been confirmed but nothing has been sent out, can you sort this out for me the order number is 22315LGN8LZ email address is [protected]@gmail.com
Yankee candle in glass jar arrived smashed
I received a Yankee Candle from my son who lives in New Zealand.
The glass jar that the candle was in was smashed to bits. Obviously not enough packing. The Yankee candle was just wrapped in a single piece of paper. Not wrapped in bubble wrap which would have been expected as it was a glass jar.
Mrs Hazel A Bricknell
89 Brize Norton Road
Minster Lovell
OXfordshire
OX29 0SG
originally ordered by M & L Bricknell, Auckland, New Zealand.
Desired outcome: Replacement required. This was a Birthday gift from my son and daughter-in-law. Very disappointed.
blackhole 404 - try again
hi
I ordered a 13th birthday for my nephew (Cole Holmes, keighely, w. yorkshire) when I choose to pay by my mastercard, i received a message saying WOOHOO black hole 404, try again.
So I did, only to find that the same card went through more than once.
Please cancel order number YZLDKEY. 05 may 2022
I am unable to ring, as I am currently overseas.
Many thanks
andrea pickles
pickles.[protected]@gmail.com
Desired outcome: refund please .
Is Moonpig legit?
Moonpig earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Moonpig. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Moonpig has claimed the domain name for moonpig.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Moonpig.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Moonpig.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Moonpig as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Moonpig have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Moonpig and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Moonpig has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Moonpig protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Late delivery
From: Nick Woodfine
Sent: 11 January 2022 11:08
To: Nick Woodfine
Subject: RE: Your late delivery
Hello, can you tell me how long it will take for you to acknowledge my mail please?
Sent from Mail for Windows
From: Nick Woodfine
Sent: 08 January 2022 10:06
To: [protected]@moonpig.com
Subject: Your late delivery
Good morning.
Can you explain why the card I trusted you to send to the recipient below took six days longer to arrive than the flowers I ordered to accompany it please.
It seems that while you had the courtesy to inform the recipient of the delay, until the card arrived, they had no idea who the flowers were sent by.
Can you also tell me why I, your customer, was not informed of this failure?
Regards...
Nicholas Woodfine.
We're on It!
Hi Nicholas,
We've received your order and it's in hand, here's what you bought:
Order number: Y7DSV4U
Order date: Dec 29, 2021
Order amount: £30.98
Amount paid: £30.98
Payment type: Credit Card
Item 1 of 1
Estimated delivery
Dec 31, 2021
Delivery method
Standard Courier
Send to
Emily Slade,
36 Bishops Gate
LINCOLN, Lincolnshire,
United Kingdom
HOP020 - Greeting Cards
Desired outcome: A reply
account hacked
I have had someone called Jolly Smith order over 39 different things from you from the 26 of April 2021. These amount to over £500. Obviosly my account has been hacked. Could you please look into this for me.
My account is under [protected]@ivecomp.force9.co.uk. My credit card company has told me I need to raise this with you before they will take action.
Desired outcome: Money back from the 39 cases Jolly Smith has used you under my account.
Disappointed
I've made a card on www.moonpig.com website and thought it was sent but it wasn't. When I contacted customer service their rep said they'll check what was going on and promised to contact me back later.
They finally contacted me two days later and said that they did not have any information about me sending any cards.
Their cards are great, prices are low, but their website is a complete nightmare! It was a birthday card for a dear friend of mine and they messed up the whole thing.
The card is late delivery and has caused upset . I posted something my self 4 days later and arrived at the same address today . I feel so upset that I was not informed of a
Late delivery . Order number: 24008D9D67N
Order date: Jan 8, 2024
Please can you offer a resolution
Please remove CARL PAGE address 169 Malkin Drive,Church Langley EssexCM17 9HL birthday 10 th August from your reminder etc list, he died in a terrible accident and my self his mother and his wife Mary Parrish-Page find this reminder very very upsetting .thank you
Dee Frenais - Sa. ( Mrs)
I placed an order on 13th October it was not processed but I was charged £55.34 through PayPal to my Santander account
Overview of Moonpig complaint handling
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Moonpig contacts
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Moonpig phone numbers+1 (888) 888-7911+1 (888) 888-7911Click up if you have successfully reached Moonpig by calling +1 (888) 888-7911 phone number 0 0 users reported that they have successfully reached Moonpig by calling +1 (888) 888-7911 phone number Click down if you have UNsuccessfully reached Moonpig by calling +1 (888) 888-7911 phone number 0 0 users reported that they have UNsuccessfully reached Moonpig by calling +1 (888) 888-7911 phone numberUSA+44 345 450 0100+44 345 450 0100Click up if you have successfully reached Moonpig by calling +44 345 450 0100 phone number 0 0 users reported that they have successfully reached Moonpig by calling +44 345 450 0100 phone number Click down if you have UNsuccessfully reached Moonpig by calling +44 345 450 0100 phone number 0 0 users reported that they have UNsuccessfully reached Moonpig by calling +44 345 450 0100 phone numberUnited Kingdom
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Moonpig emailshelp@moonpig.com94%Confidence score: 94%supportpressoffice@moonpig.com77%Confidence score: 77%communication
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Moonpig addressUnits 102-108, 30 Great Guildford Street, London, England, Greater London, SE10HS, United Kingdom
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Moonpig social media
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