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I sent an e-card under the free 7 day trial. Thereafter there would be a monthly charge. They also said there was a 14 day cooling off period to change any plan. The seven days ran out on 30 December and I was charged the full annual amount. I have cancelled the subscription but this does not come into effect until 30 December 2020 - the full year.
They have my money but did not allow 14 days to change my mind.
What can I do?
I signed up for a subscription and was horrified when a whole year of subscriptions was taken from my bank account. There really is nothing more for me to say but I order to be able to send this complaint
Was very shocked to check my account to find a fee of £39.99 went out.Apply for refund.
Please can you refund me as soon as possible
I have been charged by 123ecards for a subscription £39.95. I didn’t agree to this transaction.. I am 83 yrs old pensioner I can’t afford this please stop this from taken from my account
Mrs Barbara Dumbleton
This website is members friendly, has a lot of choices, and works without any problem. You can choose to be a member or send cards free of charge or with a small fee. Deserve 5 stars all the way
I never ordered this ecard account. I already have ecard accounts ?
Please remove this from my Amazon card so I don't have to turn it in for as
fraud ! Natalie Burton
123 cards charged my account without my consent and I want my money put back into my account.. it was charged on sept 3rd $41.88
I was charged for this and I don't want it! my free time is up and i was charged $41.88 on August 7, 2023 I want returned to my credit card asap! I will be making a complaint to the Better Business Bureau.
Date oghe card senr was For an anniversary card orderbedrag july 5 2023 to Jair fine
Im being charged annual subscription when I did not subscribe ever. A few years ago used service to sent free card.
My recipient, bricco@comcast.net did not receive the Donald Trump b'day card paid $3.99. Please contact me and resend it asap. This is already a few days ordered and already posted to my checking account. I've written numerous times with no reply. If you can't resend, please credit my account.
MY ISSUE WAS RESOLVED IN FEBRUARY VERY SUCCESSFULLY
I tried using hallmark ecards on a 7 day trial and decided that I would like to cancel
I sent an e-card under the free 7 day trial. Thereafter I was charged 39.44. It jumped through so many hoops to try to reach someone and even had to open a new7 day trial just so I can reach someone through email. I sent an email and Sasha said that I had my email wrong so she fixed that but did not offer my refund. She wrote " Please note that you have taken your account into use when sending a card on January 31. We provide 14 days since renewal to move to a different plan. Unfortunately, since it has been over 14 days since renewal, you are no longer eligible to switching to a shorter term. "
I responded back that I did not know the email was wrong and obviously could not respond within the 7 days to cancel the trial. I have demanded the money back. I think that this is ridiculous for one there is not a company customer service number to call that you have to jump through hoops to cancel.
They have my money but did not allow 14 days to change my mind.
Please cancel my subscription to hallmark ecards
Please cancel my subscription to Hallmark ecards
This issue has been successfully resolved by Sacha on behalf of 123.com. Thank you.