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123Cards.com
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1.3 37 Complaints
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123Cards.com complaints 37

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L
3:28 pm EST
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123Cards.com Annual subscription-123cards. purchased by mistake. Didn't see that until I received charges on credit card.

On the morning of January 1,2024 I inadvertently purchased annual subscription to 123cards.com I did not realize this until 01/15/24 when I saw the $49.95 charge on credit card bill. I immediately canceled subscription. I contacted the credit card company and they said I should request refund ($49.95) from 123cards.com before initiating credit card company's process for refund.

Claimed loss: $49.95

Desired outcome: Please issue $49.95 credit to the card with which the purchase was made.Thank you.

Confidential Information Hidden: This section contains confidential information visible to verified 123Cards.com representatives only. If you are affiliated with 123Cards.com, please claim your business to access these details.

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Sasha123cards
Copenhagen, DK
Jan 24, 2024 5:07 am EST

Hi,

This is Sasha from 123cards.com. I am sorry to hear that your purchase with us was a mistake. We are a small family-run business and highly value happy customers. We are of course only happy to help with any issues whatsoever and are always available by email or through our Help Center.

To be able to assist could you please let me know your name and the email address you have used to create your subscription with or get in touch with us directly through our Help Center so that we can look into the issue for you?

I look forward to hearing back from you.

Best regards,

Sasha

123cards.com

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J
11:47 am EDT
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123Cards.com Subscription

I tried the service using the free trial, I sent 1 card, canceled the next day and I was still charged. I emailed to get a refund and no response. I wanted my money refunded. I was charged September 1st iao$41 and I've been trying to reach someone for about 3 weeks. The only number I found rings as a fax, although its listed as a phone number. I've emailed 2-3 times and it says 2-3 business days but there were no response after that time.

Desired outcome: Refund of illgotten fees.

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A
3:17 pm EST

123Cards.com 123cards 7 day trial

I signed up for a free trial from 123cards. After canceling the trial period, they charged my debit card $41.88. I called the bank to report this fraudulent charge. 2 day later they charged my card 41.88 twice for a total of $83.76. I had to call the fraud dept of my bank again and the only way to stop them was to cancel my debit card all together. I don't recommend this company to anyone and I hope this review helps someone else from getting scammed.

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Is 123Cards.com legit?

Our conclusion: After a detailed review, ComplaintsBoard finds 123Cards.com to be a trustworthy company. Although there's a 8% resolution rate for customer complaints, which deserves attention, 123Cards.com is known for their high standards and safety. If you're thinking about dealing with 123Cards.com, it's wise to check how they handle complaints.

123Cards.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

123Cards.com has claimed the domain name for 123cards.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

123cards.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

123cards.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for 123Cards.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up 123Cards.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While 123Cards.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 37 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • 123Cards.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
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B
3:03 am EST
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123Cards.com 123Cards.com

to:- 123CARDS.COM HELLERUP

I have been going through some past statements from my ANZ bank.

I found a payment to you on 5th Jan 2022 that I do not recall authorising, or even ever utilising.

The payment was for $39.48 AUD on Jan 5th, 2022.

Is this perhaps a mistake, maybe a typo? Otherwise, I cannot imagine what I would pay that money for.

I'd appreciate your response regarding this please.

Regards,

Marie Boler

Australia

Desired outcome: Refund please

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T
10:00 pm EST

123Cards.com 7-day free trial

On December 18, 2022, I signed up for a free seven day trial of this service to see if I liked it. I cancelled my subscription December 24, but I was charged anyway. I have made repeated requests to be reimbursed, but I get no response from the company.7-day free trial period. I have not been able to get a response from the company despite repeated requests.

Desired outcome: obtain refund

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S
6:45 am EST

123Cards.com 123cards premium membership

My name is Miss Sally Tilling.

I sent a "free" ecard in dec 2021.

Thought I'd cancelled the free trial (started late Dec)

Saw on bank statement today that I've been charged premium membership subscription fee of £28.68 on 1 jan 2022 then I couldn't get my bank to stop another one going on 3 jan 2023

I didn't intend to start premium membership and never used the service after the initial "free" ecard

My bank says they can't reimburse it without an authorisation number from 123cards.

Desired outcome: Refund

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S
6:38 am EST
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123Cards.com 123cards presentation of subscription

I agreed to a free trial of 7 days for 123cards. My plan was to cancel before the subscription kicked in which unfortunately I missed, the subscription was written as Membership plan: Annual (GBP £2.39/mo, annual billing). I was unaware I had signed up for the annual plan which was actually £28.68. When this amount came out of my account I was alarmed. I contacted my bank to investigate but as the payment was still pending I was unable to report it. I have checked the help section on the 123cards site, there is no phone number to contact. I am very unhappy that they mislead people this way, they default to the higher amount of annual rather than monthly. I don't recall being asked to choose between the two options.

Desired outcome: Refund minus the monthly fee of £2.39.

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O
Ok dokey
, US
Sep 24, 2023 11:52 am EDT

They also don’t list the amount of a subscription only the monthly charge and I just got caught up in this “net”. Because I missed the cancellation date, but as I’ve read in these complaints they don’t honor their cancellation.

I’ve just asked for a cancellation and refund, I hope this will take place!

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B
4:24 am EDT
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123Cards.com 123 cards to money from my paypal account...

Dear Sirs,

I never signed up for 123 cards and they took £28.68 from my PayPal account this morning ...

I WANT IT BACK PLEASE and how do I do this...

Brendan McKeever

[protected]@gmail.com

Desired outcome: money back

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L
1:32 am EDT

123Cards.com 123cards

I started a trial offer for seven days and the day the trail period was over the same day they charged me 38.99 to my credit card without my permission and it’s like pulling teeth just trying to get my money back. They keep lying saying that I never canceled my trail offer but looking at my account it says that the account was canceled.

The day the trial ended was July 11, 2022

So they charge the customer before the trial period is even over.

Desired outcome: I would like my credit back to my account and like to inform people to be careful with this company.

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M
6:00 am EDT
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123Cards.com 123 Cards

my email address is:

meg.[protected]@uct.ac.za

On 19 April 2022 I had R 348 deducted from my Credit Card with following info:

123CARDS.COM COPEN--123 CARDS.COM OPEN R 348

INTL TRANS FEE -]INTL TRANS FEE R 9.57

I have not purchased or had any contact with 123 cards for a few years.

Please reverse this payment.

Meg Winter

Desired outcome: Please refund

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D
9:21 pm EDT

123Cards.com Trilogy inhaler Rx. An extremely expensive drug

Prescription Assistance 123, LLC is a scam. We called them for assistance and after a month received nothing the took a $50 deposit and $47.95 from the beginning and after waiting so long for the prescription my husband started having breathing problems so we requested a refund back and not one but 2 representative were really rude. They only refunded $47.95 telling me they don't refund the deposit. We never got the drug and should've been reimbursed. Don't go through this company. They use other people's money. We're seniors and my husband is struggling with terminal cancer this should never happen.

Desired outcome: We want our full refund and need other people to beware

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S
4:53 pm EST
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123Cards.com 123Cards.com Refund Problems

I was asked to provide my credit card information for a trial subscription and immediately my account was charged $72.44.

This was way, way, WAY more than I ever expected to pay.

To unsubscribe there is no link. Many others, I see, are upset by your business practices. To end the trial seems to be deliberately difficult.

I find it hard to believe the so-called happy customer reviews.

One very unhappy temporary customer!

Desired outcome: I would like to see my account credited for the $72.44 as fast as my account was charged.

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10:19 am EST

123Cards.com Refund requested

After my 7 day trial period I was charged for Premium Service. I have sent requests to have the premium service removed and a refund. I have made several attempts to reach this company from their customer support form and no one has acknowledged my request. I was able to cancel service, but it will not take place for 1 year.

Diane Fanelle
[protected]
[protected]@yahoo.com

Desired outcome: Refund for services I do not wan.

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lois raffard
, US
Jun 13, 2022 11:33 am EDT

I signed up for a free trial subscription and before expiry date came, I tried numerous times to cancel the subscription and was unable to find the correct site to officially cancel the subscription. I contacted the customer help center and they said I ordered a premium membership with I did not do. I originally only signed up for a free trial. My profile page says it is a free membership. They offered to change my membership to a quarterly fee instead of the premium membership and refuse to cancel the membership and will not refund my charges. I am unable to find the page they talk about to cancel the membership so will have to cancel my Visa card. This is a very poor business practice. Greatly disappointed.

O
O
Ok dokey
, US
Sep 24, 2023 11:58 am EDT

Were you able to speak with them? If so what is the phone number? I find myself in the same situation!

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C
1:02 pm EST
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123Cards.com Cannot cancel my subscription

On Dec23, 2021 I signed up for a 7-day free trial of 123Cards.com. I used the website to send an e-card to family members. Surprisingly I did not get a confirmation from the website that my card had been sent!

On Jan 1st, 2022 I tried to cancel my free trial but found that the website would not recognize any of my mail IDS or sign-ins. There is no way I can cancel my subscription! Meanwhile, I have been charged $35.88 for the subscription.

I would like them to cancel my subscription and refund the amount of $35.88 I have been charged. Jan 1st would have been 7 days of free trial.

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Bruno Marculescu
Cernavoda, US
Jan 17, 2022 5:25 am EST
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123Cards.com - Cannot cancel my subscription
On Dec, 2020 I signed up for a 7-day free trial of 123Cards.com. I used the website to send an e-card to family members. Surprisingly I did not get a confirmation from the website that my card had been sent!

On Jan 17, 2021 I tried to cancel my free trial but found that the website would not recognize any of my mail IDS or sign-ins. There is no way I can cancel my subscription! Meanwhile, I have been charged $27.43 equivalent to 23.88 EUR for the subscription.
The cancellation message is : "Your membership will be cancelled automatically when your current plan runs out".

I would like them to cancel my subscription and refund the amount of $27.43 equivalent to 23.88 EUR I have been charged. Jan 1st would have been 7 days of free trial. I did not use the service since then and just today I access again the site and messages for checking why I was charged. I consider this a planned theftwith small amounts of money and the company shall be punished due to the charging not made services.
This is an official complain and if I do not receive the money back I will do everything to make 123Cards a bad publicity and make everybody see the unfair business they are doing. The transaction

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6:13 pm EDT
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123Cards.com Letters sent get returned with message returned to Draft

When I send Cards to Larsen1904.com they are returned undeliverable, when I send letters to same addresse no problem Dec 23 latest incident I have tried several times before with same result.

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12:10 pm EST
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123Cards.com Fraud charge

I was charge $39.48 on Nov 29, 2021 and never bought anything not even on your website so not affected how you got my credit card number

Desired outcome: Refund

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9:12 pm EST
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123Cards.com unautherised charges to my a/c.

on 27th November my bank a/c was billed for $39.48 by 123 nellerup.I don't know what this purchase was for
i did not autherise this and request a refund please.
Fay Markovitch
my email is [protected]@gmail.com

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D
5:50 pm EST
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123Cards.com Unauthorized credit card charges

From the 123Cards.com web site:

"You do not have a Premium membership"
but they have been charging me $29.88 every year on Nov 26th.

When I try to cancel my "membership" I get the message above.

There does not seem to a customer service contact phone number
listed on their website: https://www.123cards.com

Also tried the Danish web site and get this message:
"Looks like you're a free 123card user. Email support is only available to our paying members."

Desired outcome: Refund of this and prior years charges to my credit card.

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K
9:18 am EDT

123Cards.com Unsolicited bill for I don't know what

Hi,

I have been deducted $47.88NZD for a service that I know nothing about and did not ask for.

Why my bank account details should be in the possession of this service provider is beyond me.

Regards

Kyle dagg
[protected]@hotmail.com

Desired outcome: Money refunded

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J
2:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
123Cards.com has left an official reply on this complaint.

123Cards.com Charged for something I didn't purchase, i.e. a membership renewal.

I was NEVER a member of 123Cards.com. On June 18, 2021, my account was charged $39.48. I contacted the company and they said they never had my email address in their records and agreed to refund me $39.48.
I have not received one penny. Also, how would they have my account number?
I want my REFUND!
I suspect this company has done this to many others. It is not okay.
Please HELP me with this!

Desired outcome: FULL REFUND of $39.48

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Overview of 123Cards.com complaint handling

123Cards.com reviews first appeared on Complaints Board on Jan 2, 2020. The latest review Annual subscription-123cards. purchased by mistake. Didn't see that until I received charges on credit card. was posted on Jan 16, 2024. The latest complaint Charged for something I didn't purchase, i.e. a membership renewal. was resolved on Jul 20, 2021. 123Cards.com has an average consumer rating of 1 stars from 37 reviews. 123Cards.com has resolved 3 complaints.
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    Strandvejen 100, Hellerup, DK-2900, Denmark
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123Cards.com is related to the Cards and Greetings category.

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