The complaint has been investigated and
resolved to the customer's satisfactionResolved 1-888 Junk Van — overcharging
resolved to the customer's satisfaction
I purchased a Kijiji Daily Deal for junk removal by 1-888 Junk Van. When the truck arrived, there was already a load of wood in it. I was assured by the drivers that my junk was less than the 400 pound limit for the coupon and there wouldn't be any additional charges. Boy was I surprised when I received an invoice for over $100 the next day. When I called to inquire, I was told that the coupon amount would be credited and the credit card would charged the difference. After several calls and emails, the coupon credit was not applied nor was the charge reversed on my credit card. Lodging a complaint with the Better Business Bureau solicited a phone call from the franchise owner but his promise to call back on Tuesday didn't materialize. This business is a blatant sham. BTW - I also reported this fraudulent behaviour to Kijiji Daily Deals. Guess what they did?? They ran another coupon promotion for the company! I wouldn't recommend this service either as they certainly don't care how the vendor represents their service.