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Zynex MedicalFraud

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This review was posted by
a verified customer
Verified customer

Zynex medical has long been billing insurance companies for products that have been returned. Anthem finally found out and filed a claim and won. Thomas Sanddgard has also been issuing stock options to employees that do not exist. several people have already filed complaints with the SEC. It is only a matter of time before the company folds. Zynex with charge $4, 000 to the insurance companies for a product that a consumer can buy for $10. His line of credit will also be in default. Please file complaints against this company if you have been mis treated. This company is hurting many people.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

Responses

  • Ju
    just some person Feb 18, 2009

    This is a good company it is that when patients return the unit to their Dr and not Zynex like it says in big writing in every bag for the unit, it is impossible to know that the person no longer has it because then the Dr gives it to another Patient. Their customer sevice is great and will do just about anything to help to solve a problem.

    -4 Votes
  • Ha
    hankfranktank Apr 02, 2009

    If you could spell Thomas Sandgaards name, use proper sentences, and had any sense of grammar, you might be more believable.

    And by the way...Which don't exist... The employees, or the Stock..?

    Please report "Bobby" to SEC, he is hurting many people.

    -1 Votes
  • Bi
    Bikerboy Apr 16, 2009

    Why does such a "wonderful" company have so many pending lawsuit's? Look at the company's 10k. Management doesn't have a clue what they are doing.

    3 Votes
  • Ma
    mac22 May 07, 2009

    We are currently going through hell just trying to get this company to stop billing our insurance $500.00 a month for "medical equipment and services". I have filed fraud charges against them in our state as well as with our insurance company. The local rep that gave us our tens unit through docs office said it was supposed to be billed one time as a purchase unit and that they have a problem with zynex not billing properly. They are apparently billing as a leased unit w/monthly supplies suppossedly being sent out (NOT). She is trying to get this corrected. In the meantime this unit that my husband used for two weeks has cost 1500.00 so far. Zynex is giving us and the insurance company the run around - we don't even know how to return the unit - remember it was a purchase so we don' t have any return info!
    Never use any medical equipment that is billed out through this company. You could buy it for 100.00 at a local supply co. or craigs list.

    4 Votes
  • Sh
    shafter Jul 18, 2010

    Zynex is billing us and won't stop with the relentless way they come after us. We were told we would never get a bill...well, that's not the truth at all! We were lied to by the sales rep and we complained to out therapist and doctor.

    3 Votes
  • Sh
    shafter Aug 07, 2010

    I hate Zynex Medical. Unbelieveable unrelenting bullying to squeeze over $400 from me after telling me, my therapist and doctor that I would never receive a bill. How hypocritical. Out and out lies. They don't care about me, they just want my money.

    2 Votes
  • Bo
    Bob in Florida Mar 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    At this time I have only gotten the return bag with a letter stating I need to return the TruWave Tens unit. When I was given the unit by my therapist, I was told it would be mine "forever and ever and ever" and that I will not be billed for it and I will get pads and batteries monthly. So far So good...except for the return bag.
    Some months I have gotten 1 set of pads and a 4 pack of batteries, other months nothing and at other times I have received 10 bags of pads and (2) 4-packs of batteries. In fact I just got a refill of pads and batteries 2 weeks ago and now they want the unit back with no explanation. I have been calling this [protected] number for 3 days now and I cannot get a live person to speak with, because of my type of employment, I can only talk on my free time, not when they finally decide to call me back. Now what kind of customer service is that?

    0 Votes
  • Hn
    hnors May 16, 2011

    I am having the same issue, I used their device 2 times and found it to be of such poor quality that I never used it again. They have continued to send me bags (I've never opened them, I just send them back) and now they tell me that I cannot return the items even though they are unopened. They say that I am responsible to pay for these and that the only thing I can do is donate their equipment to a charity. I wouldn't wish their crap on anyone so obviously I'm not going to do that.

    2 Votes
  • Ma
    Manda K. Aug 28, 2011

    Same deal with me. I was told by the Zynex rep that if I didn't call them within a month, they would go ahead and bill my insurance company for the full cost of the Tru-Wave TENS unit and it would be mine. I didn't call to return it and because of what I was told, I believed it was mine. THEN, I start getting calls to return the unit, then letters. They said I could keep it for something like $349. Uh, no way. I've seen it for so much cheaper. I do love this unit. I turn it up just as much as I can and it really does take my back, neck, leg and shoulder pain away, and I have pretty severe pain in those areas. Will they get the unit back from me? They will have to pry it from my cold, dead hands ;-)

    0 Votes
  • Nr
    NRythh Nov 04, 2011

    ill be 100% honest i work for the company (I have to make a living) Zynex is fradulent beyond your belief. Zynex will bill your insurance until we get denials and even then while your file is "closed" we still bill. The units are worth about $30 TOPS the MSRP is $1, 9995...Please take my advice DONT USE ZYNEX FOR ANY type of unit... now you all will be recieveing "Letter of Medical Services" which will charge you even though in your hand books it says "OUR COMPANY WILL NEVER SEND YOU A BILL" Thomas Sandgaard is now thinking about opening collections with the company! Believe me go with Empi the units are better quality and you will get better results in the ong run... i wish i could work for Empi or RS medical! Zynex will take all your $$$ and then some... believe me i have had patients on the phone crying because how much Zynex has screwed them over.. PLEASE if you take it from ANYONE just don use this company because you will end up with alot of problems then just medical issues.

    0 Votes
  • Li
    LizzyBrown Sep 26, 2012

    What Zynex does is fraud. It is just unbelievable that the company is still around. They were not in-network with my insurance (BCBS) and there was no price on what I signed. I just listened to my physical therapist (and the rep) and signed the sheet "thinking" I wasn't going to be charged until I heard from them. Next thing you know I get a $1, 800 dollar bill for my NextWave. I keep get batteries and electrodes in the mail, even though I just send them back. I am so upset. I keep trying to return the unit and they wont let me. I have contacted the APTA to let them know about the financial situation my therapist put me in, I also spoke with my doctor at that pratice as well. I am at the point of getting an attorney involved because I don't want think to hurt my credit. If anyone know how to get Zynex in trouble please let me know.

    0 Votes
  • Ke
    Kent Stevens Oct 15, 2012

    Got the product in Beaverton Oregon from our physical therapist. It was a great product and produced exactly the results I was looking for, pain control for my chronic back problem. I understand the IFC mood is much more powerful than a TENs and I am a believer. Our insurance was billed, we got a statement and we had no out of pocket. I think BCBS paid about $300 for it. I got about 3-4 months worth of supplies too. So great machine, great experience, no hassle billing and when I called to talk to Zynex they were straight forward and honest. Not sure what the big deal is. It must be competitors playing games and being babies. My experience was very positive. I love my NexWave.

    0 Votes
  • Ja
    Janetfromanotherplanet Jan 04, 2013

    Unbelievable: Our PT and Pain management Doctor told us that the unit was ours. Zynex called us and said that they would be sending a form for the pain management team to fill out and that it must be returned within a specific time period. We instantly gave that form to our PT and Doctor and they (?) did file them and declare the unit to be necessary for chronic pain with which we were diagnosed. Today, three months after that, we received a letter and a mailing pouch demanding the return of the machine. The Dr.s office told us that they did not know why. This is our sole relief of pain due to a broken bone from an accident a few years back. Oral medications are contraindicated because of kidney/liver issues. Bottom line: We need this machine--one way or the other.

    0 Votes
  • Ag
    ageleigh29 Jan 14, 2013

    I just noticed today that my insurance company has been billed for the TENS unit I got from my doctor. Apparently it's been happening for months and I never really noticed it because I've never received a bill or anything from them. Has this happened to anyone else, and if so, did you end up paying it? I seriously haven't used the unit at all and just would like to send it back. In fact, I forgot I had it until I saw all the claims on my insurance company's site. This place is ridiculous!

    1 Votes
  • No
    nothingnada Feb 15, 2013

    I haven't had any problems with Zynex. A Zynex rep met me at the doctor's office to show me the portable Nexwave unit (IFC, TENS, and NMES, with battery power and AC power options). She explained Zynex would submit the claim to my insurance company, and if it was denied, they would contact me and make (2) offers - return the unit at no charge or purchase the unit for a cash price. She also said if I didn't like the unit, I could return the unit on my own, by contacting Zynex directly via a toll free number on a return card that was in the Zynex bag. Zynex would then send me a prepaid return pouch for me to mail the unit back. She said they tend to offer the unit for a cash price of $300 - $500, and if you can negotiate, you could walk away with the unit for $300. I knew that my insurance company would deny the claim, so I wanted to be informed of the cash price well in advance so I could A) compare prices of other units and B) save for it!!

    So the Zynex rep spoke very true. Three months after I got the unit, Zynex sent me a letter saying that the claim was denied by insurance and that I should contact Zynex, which I did. The case worker said I could return it for NO COST or purchase it for $300. She also said the cash price for more electrodes would be $10, and I could order these from Zynex at anytime. However, she suggested that I purchase my own 9-volt batteries, as this would be cheaper than getting them from Zynex.

    Interesting to note, there was a price sheet in the Zynex bag that had the unit prices for Medicare patients in each state - $80 for my state. I briefly flirted with the idea of having my mother make a claim for a Zynex NexWave unit, but decided not to do it, as this would constitute Medicare fraud.

    The claims Zynex submitted to my insurance company was $250 for the unit, $170 for (4) sets of electrodes, and $40 for (4) 9-volt batteries. Since I had gotten 4 shipments of supplies, the grand total Zynex wanted for all supplies was about $840.

    My insurance company told me that if I had a better plan, they would have paid up to $500 for the unit and $200 for all the supplies (4 shipments).

    Since Zynex's offer of $300 was in line with what the sales rep originally told me, and since it was well under the contracted insurance price for the unit and all the supplies I had received, I bought it. Zynex set me up on a $50 monthly payment plan, after which I own the unit and will have a (3) year warranty.

    0 Votes
  • Ag
    aguilar7 Dec 30, 2013
    This comment was posted by
    a verified customer
    Verified customer

    My husband and I were in an accident and during our chiropractic care we were given the unit from Zynex. Our chiropractor had never said anything about future charges, things being sent to us or anything about returning it. Our bill for the unit was something like $2300! I didnt think much of it as neither of us knew anything about TENS units and thought they might just be expensive.
    Well now that we have finished the settlement from our accident, we are paying off the outstanding medical bills and this is when we find out that there was a bill for another $210 from Zynex. We NEVER received a bill from them so this was a shock. It took between 2-3 weeks for our attorney's office to make contact (she said she called daily trying to get a hold of them) and when she did she said the woman she spoke to had attempted to charge another $1000 until she sent her our bills from chiropractors office that charged us for the unit. She still charged us the $210 that I still don't know what it was for and our attorney's office couldn't tell us either.
    My husband was told by the lady at the attorney's office that we could sell the unit to get some money back. So I decided to research what we might be able to get and this is the first thing I stumbled upon. I feel completely taken advantage of and I'm not sure what to do about it; I don't see how what they are doing is ok.

    0 Votes
  • An
    Angel Ly Jul 10, 2014

    I worked for this company and the company is very misleading in hiring practices.
    The CEO and management expects that you generate your own leads with no marketing or sales support, and to sell 20 units a month. The company operates like a revolving door hires
    30 people to sell and fires 28. This type of practice is very much the same as a pyramid scheme.
    Management advises you that you would be offered support, leads etc, , .but management will never even support you at all. For example, visits in your own assigned territory. This company should be fined by the Department of Justice for false hiring practices. I do not feel this company is a legitimate operation by any means. If one wants employment for two months in sales, this is the place. .

    0 Votes
  • No
    Not blind Jul 20, 2014

    The CEO believes his employees are too stupid to read - all one has to do is go to the SEC's website and it's in black and white. He fired his board of directors, is under several FDA investigations, is in default of his line of credit, and just last week defaulted on payroll because the lender called the loan and wouldn't advance funds to meet payroll in time. Employees are getting notices that benefits have been cancelled due to non-payment by Zynex. But he has the nerve to call an all employee meeting and blame the payroll delay on accounting and HR? And he's delusional enough to think his employees are believing anything he says? There is no accounting department or HR department - they all quit/walked out too! Stay away from this company and it's devices. Think Enron, ICG, StorageTek...Zynex will be on the financial fraud/meltdown wall of shame soon also.

    0 Votes
  • Ss
    s.steed Sep 12, 2014

    I haven't received Zynex supplies for a year now and all of a sudden they started billing my insurance company again. My insurance company is getting billed for supplies I am not receiving, they are definitely a dirty company. When I was receiving supplies they continuously sent them out, even though I was told by my therapist that if I needed more supplies I had to contact Zynex, but I never contacted them for supplies, the supplies kept coming non-stop for a year I believe, then I stop receiving the supplies for a year or so, now my insurance is all of a sudden being billed again. I going to try and get this taking care of. If Zynex continues to bill my insurance company I will do everything I can to expose them.

    0 Votes
  • Le
    LeslieCh Apr 22, 2015

    I got a tens unit from a sales rep at my therapists office. Never used it. Just like others in this forum, They kept filing claims through my insurance. Up to 10 times!!! Who does that. Anyway, a year later, they sent a bag for me to return the unit. I returned it, and now they say I owe $25 a month for having the equipment. This part confuses me. Why do I have to pay a monthly fee for having an equipment I never used and have since returned. If they wanted their equipment back, they could have simply sent the baggie to me last year and I would have returned it. Long story short, I have no intention of paying the $300. What I want to know is do they send people to collections? If so, then how do you fight the billing issues.

    0 Votes
  • Wr
    wrat Jul 01, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I was provided a NexWave unit by my physician in March who indicated that insurance would cover the cost of the equipment and supplies. I never received a billing, nor any supplies since that time; however when reviewing 3 months of EOB's from Anthem Blue Cross I noticed that Anthem was being billed for both the machine at a cost of well over $1400 as well as monthly supplies which I never received. I was never directly billed for any supplies and when I went on Zynex's own website, I was shocked to learn that they would sell the same supplies on the internet for less that 25% of the cost that they were billing Anthem. I have begun the process of filing a concern with the California Attorney General's office as a result.

    0 Votes
  • Br
    Brandi El G Aug 21, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I received a unit from my therapist. I was never told about the auto shipping of the pads, nor did I agree to receive them. I began receiving them in June of 2014 but never saw a bill so I assumed they were being covered. In February 2015 I finally received a bill threatening collections if not paid. I called the company to stop shipments. They told me that I signed an agreement for auto shipping but to date they haven't produced any evidence BECAUSE I NEVER AGREED TO ANYTHING. Today, I received another bill with a new balance that shows they billed my insurance company for the machine, which they paid in FULL; but they're charging ME another $40 over and above the quoted MSRP for the device THAT HAS ALREADY BEEN PAID!

    1 Votes
  • Hb
    Hb251 Sep 09, 2015

    Received the device on 4/10/14 used it a hand full of times. Call and said I no longer needed it and asked where to send it back maybe 4 months later. Was told by the customer service rep that I did not need to send it back it was paid for in full. This month 8/2015 I received a bill asking for about $300.00 to pay for the equipment and supply's. I have attempted to call the company many times 2 times I've been hung up on and many voice messages left with. No return call back. I don't consider this to be good customer service. I also have been told different things about not sending it back and it being paid in full. Why is it that I'm getting a bill over a year later? I no longer even have the same insurance policy either. I don't believe I should be getting charged anything as the person said my insurance paid in full and bought it outright for me. Any comments on this? I've also noticed people have made numerous complains to the better business bureau about this company and fraud. Think I might be the next in line.

    0 Votes
  • Sa
    Sandi Thompson Burch Oct 20, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I have a TruWave unit that I have used when needed for years. I like the unit and it serves my need for lower back pain relief pretty well. The leads have worn out and I went online in search of replacements. I scoured websites and could not locate replacement leads EXCEPT for the Zynex site. Shipping was outrageous of course but I really needed to use my unit so I placed my order. BIG Mistake! It has been 3 weeks and I have yet to receive the leads. Order said they would be shipped priority mail so should be 3-5 days. I called 8 days after order and was just referred to an answering machine. I called again 14 days after order placed, this CSR stated she would get my leads shipped out 2 day shipping to me. ( Since I am in same state as this company I figured this not to be a problem ) 3 weeks have gone by, still not received my order. Spoke to another CSR and promised they would be now overnighted to me. If not received I will be filing FRAUD charges with he police and BBB.

    0 Votes
  • Mb
    mbridgewater Oct 30, 2015

    good luck getting a unit like this for 10.00 Bobby not even close I paid out of pocket price 380 2yrs ago and buy my own batteries and replacement probes on amazon lots cheaper no insurance mess saved up for this and got no problem and it works amazing

    0 Votes
  • Jj
    jjlittl Feb 12, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Zynex is a company that has a decent product (not exceptional) but cannot bill correctly (EVER). My first bill was for the unit itself (which I paid in full). My second bill was for the unit itself... AGAIN! A phone call took care of that but I should have known there would be more. I've been receiving partial bills (6 months worth) for electrodes dating back to 2014. BTW - I never ordered any. They just kept coming which I thought (at the time) was a free service. Not so much. I called in January 2015 to stop sending these as I no longer need the 10s unit. They stopped 3 months later. Again I thought, nice company... making sure I'm stocked for the future. Then the bill showed up. It was only for a portion dating back to 2014. I paid it in full thinking nothing of it. Then another bill (partial). Then another, and another. When I called Zynex, they said it was due and that I needed to pay in full. I thought that I just didn't read the fine print so I paid. And now another bill shows up charging me for the discounted amount that were on the previous bills. I called and spoke to a very combative rep and explained that they made a billing error. After putting me on hold for 10 minutes, he finally got back to me and said that my account was zero and that I would receive a closed account in 5-7 days (we'll see). I also brought up that they double charged me for January 2015 (I didn't catch it the first time). I let them know that I will count that as a loss if I receive the $0 balance statement within the time stated otherwise I will go through my other bills with a fine tooth comb.
    Bottom line... keep your bill copies and review them before paying. Based on this and other reviews, this seems to be how they do business. My advice is to stay away from this company. There are too many other choices and the product is just not good enough to deal with this!

    0 Votes
  • Jo
    joe19 Feb 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Same here, who wants them, i have lots of 9 volt batteries.

    0 Votes
  • Jo
    joe19 Feb 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I guess they make big money with the insurance company.

    0 Votes
  • Jo
    joe19 Feb 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I sent comment already.

    0 Votes
  • Jo
    joe19 Feb 13, 2016
    This comment was posted by
    a verified customer
    Verified customer

    kick their ###.

    0 Votes
  • Ti
    Tim Coulson May 18, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I happen to be one of the many that this company has defrauded. I knew they were not an in-network provider and had a conversation where I agreed to pay $180 out of my own pocket. Now I owe thousands according to them. They have billed my insurance company for $7442.76 for the exact same thing I paid $200.00 for a few years ago when purchasing it outright from my Chiropractor. What a bunch of thieves. I think I wil sue.

    0 Votes
  • An
    Andrea Vickerie Aug 31, 2016

    I am also being billed for a unit that was returned to Zynex and when i called the reps are having an attitude i sent the equipment back right away now they are telling me i had it for a month,

    0 Votes
  • Zynex Medical Sep 11, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @Andrea Vickerie Thank you for your review and informing us of this issue. I have verified that the unit has been returned and we were able to assist in closing the account. We apologize for any inconvenience and will be certain to discuss the experience you shared here with the Call Center staff as we continue to improve the quality of calls with patients.

    0 Votes
  • Ba
    Bad Press Aug 25, 2017

    I have recommended that anyone I know that has had dealings with them stop paying them ANY amounts for anything. File a dispute with the credit agency and move on with your life, I assure you if they start dragging people into court, they are going to find themselves on the wrong side of the law faster then you can say insurance fraud, preying on seniors or unethical business practices.

    This company is scummy... i would rather have a disputed charge on my credit then give them a single red cent. Everyone needs to call their State Attorney General's office, the Federal trade commission, Bureau of Consumer Protection, Department of Consumer affairs, etc. Also call your insurance companies and make sure they are aware of the fraudulent billing that it taking place, not only is that a serious crime, the Insurance company has the money, resources and legal department to put their lights out.

    Don't give them ANYTHING but the bad reputation and exposure to the proper legal authorities that they deserve.

    0 Votes

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