ZRS Management review: They have to be paying for these 3 to 5 star reviews

One of the most unprofessional and outright incompetent apartment complexes we’ve ever dealt with.

My wife and her father were subjected to blatant financial discrimination before we even moved in. Blanca Smith laughed at her father when he offered to be our guarantor—until she saw his income. Her eyes shot wide in disbelief, followed immediately by flaunting his private tax returns around the office to every staff member in attendance, with the door wide open. A complete breach of privacy.

When my wife confronted her, she was gaslit and dismissed. Blanca acts polite around me—her white, British husband—which only underscores a disturbing trend of bias and selective professionalism.

Instead of an apology, Beverly Rodriguez offered excuses for Blanca’s behavior, stating that “moving day is stressful for all involved.” That’s been the theme ever since: avoid accountability, make excuses, repeat. (Heavy emphasis on repeat.)

From inconsistent information between staff (especially Blanca Smith and Valerie Ramirez, who can’t seem to agree on the answer to even the most basic questions), to rude, unprovoked outbursts from Valerie—whose tone swiveled more times than a revolving hotel door—this office is allergic to basic human decency and only knows how to churn out a consistent medley of stress and trauma.

Valerie called me to confirm whether we were renewing our lease. Upon finding out we were not, her sweet demeanor was replaced with hostility, and she demanded I come to the office to sign a termination contract. Absolutely unnecessary and aggressive.

Even maintenance is a mess. Three separate visits for the same laundry issue due to careless work. Despite my explicit request for them to enter only when I was home, someone entered anyway, terrifying my wife. No communication. No professionalism.

They also attempted to sneak in a bogus insurance violation fee weeks before move-out—despite having approved our insurance a year ago. If we handed the renters insurance to your desk and it passed your inspection as management, then why wait until the very last moment to try and collect a fee?

Let’s not forget the missing package that “suddenly appeared” after two weeks of me asking about it—while Valerie claimed she called my wife three times with no response. No calls were received. No emails. Nothing. Yet they somehow find time to stand around the office chatting about what to order for lunch for 45 minutes, but not enough time to walk to our apartment and slide a note under the door?

In the technological age of 2025, you couldn’t even send a basic email?

And of course, whenever we try to bring any of this up with Jennifer Converse, her response is simply, “Why didn’t you tell me?”
Are we unknowingly on your payroll now? We reported everything to Beverly Rodriguez—your second in command—so why is the burden on us to manage internal communication? The better question is: what does “communication” even mean to this team?

This team is disorganized, dismissive, and completely devoid of empathy. I’ve seen the alligators in the lake behind this place live more “luxuriously” than we do.

They advertise “luxury,” but what you’ll get is a stress factory run by people who seem more qualified to run a daycare than a residential office. Save your money, and protect your mental health. This place is a disaster.