Zone Fitness
reviews and complaints

Today my husband was about to sign up along with my son, whose been waiting months for blue route branch to open. I had my two younger onds with and fully understand that children should not touch the equipment for safety reasons. We then just went to the area where zumba is planned to take place, the gym hasnt opened yet so none of the equipment was being used nor customers besides new sign ups. A guy from head office (as the staff said) Johnathan Titus kept telling staff that my kids shouldn't be in the gym, or touch the doors or anything, i was so irritated that he couldn't say anything to me but walk like a little weak weasel around, i told my husband not to sign up and told the sales manager my frustration and explained that i kept my children out of site while my husband signed up himself and our eldest son, even while i was venting to the sales manager, that Jonathan guy was looking and kept weaseling to his colleagues, my husband who is a sales manager as well went back and explained to him how to deal with customers but he responded like a complete untrained person who didnt work to get his position, so to him losing two customers is what he thinks but i will tell everyone i know about the bad experience we encountered. Zone fitness sucks, and has no customer compassion nor trained operation managers, clearly just people who thinks working at head office makes them better.

I am a member at the zonefitness parow centre on the 5th I forgot my tight in the locker room and one of the people I gym with took it in and gave it to the ATF’s at zonefitness parrow to keep for me and Thursday morning the 6th I asked them to give the gym tight that they were given to keep for me and it turned out that the gym tight was stolen from their lost and found lockers possible by one of the workers since they keep the keys with them. I was asked to produce slip of the tight and I told them the tight was bought Dec 2020 and I went to total sport and they printed out the slip but they could not print it out with full description to state black total sport tight but it is only written Total sport women with the price of the tight. So now I fail to understand if total sport cannot be able to print out the slip with proper details because their system does not allow them since it was two years back why then is it becoming a problem for the gym to sort that out. Truly I am disappointed that people can steal from their clients and then at the end of the day make it our problem if we cannot provide proper details of what they looking for. I would like to know if this is how you deal with theft at your gyms that your staff steal from us then we get to suffer the consequences

It has reached a point where I am sick and tired and I will come and bomb your facilities.

I think in 2018 i took up membership at a mall, it was a Saturday and right the following Monday i called the office to cancel, don't remember the number. I spoke with a lady and told her i am cancelling this membership as i wont be able to reach the premises as I thought i would. The lady said i need to submit a blue paper i received upon application. I told her lost that thing as i was at a mall doing my shopping. she said no, u cant cancel without the paper. i said but i don't have this and she refused for me to cancel.

i have never been to any of the zone fitness premises and I did cancel. now i am handed to lawyers for collections.

I will not be paying a dine, this is fraud. I am harrassed day in day out by collectors telephone, sms and email. for something I cancelled and never enjoyed.

If i have to choose violence here i will.

[protected]

In 2019 I was found via MRI to have a brain tumor and had to undergo brain surgery to remove it. That operation left me with some physical problems like decreased eyesight, sporadic weak leg balance, decreased immune system (due to permanent use of Hydrocotisone prescribed tablets). I found out that my whole family has been blacklisted because it slipped out of my mind to cancel my gym contract. Of cause in my condition I can no longer drive to Promenade in Mitchells Plain. I could not continue with the gym in that physical state up until now. My daughter is harassed by Zone Fitness because she is blacklisted as she is my dependent. This complaint serves to also notify Zone Fitness to nullify my debt and also cancel my contract.

Furthermore, there are too many members of zone fitness residing in Khayelitsha, who spend a lot of money just travelling to the gym.

Good Day

ABOUT ZONEFITNESS "Zone Fitness is based on the truth that every single person should be able to efficiently and effectively reach their fitness goals and that the process of getting strong and healthy should be one that’s fun and frill-free."

At this moment I do not feel like I am having fun no more! We are clients of Zone Fitness Cobble walk, enjoy our Thursday Evenings & Saturday Mornings Zumba classes, 1 Hour ONLY! We have asked many times why we can't stay longer on Saturday morning, at the end we are paying clients, but if we do so, the Manager of Cobble Walk is not happy if we go over time at all, we pay for Zumba but 2hours a week only? it's really becoming an issue week after week, I am starting to think did I make the right choice? We as a whole group discussed this last night as said our Saturday Class is really too short, we would really enjoy an extended time.

Another question is, we pay each month without skipping one payment, NOT one! but yet in class in Cobble Walk the aircones are not working at all, its always stuffy and extremely hot there, the floor is constantly sticky.

Please can I request that I get feedback soon on this.

what I do not like about this gym they did not ask anything about the payment date they just used the date before I got my allowance from school so not now

I have to pay more than I was signed for and the allowed me to sign contract when I was under age and I did know anything about the contract that I signed for the consultant just told me sign a contract without explaining anything from me NOW WHEN I WANT TO CANCE THE ASRE TALKING ABOUT CANCELLATION FEE

Zone fitness ran a befit order off my account without authorization. Without my consent and without a contract. I've not been contacted about this, other than receiving multiple text messages demanding payment for an account I do not have, whilst indicating that I am in arrears. Furthermore, I do not have any relationship with the company and when I call in I am told to contact Planet Fitness, whilst Planet fitness tells me to Contact Zone Fitness. This is reckless and I am in the process of purchasing a home, and this will affect my credit record.

Please send to me your email address so u can forward the chats to you between Sakeena and Myself. After I asked her for a mandate she blocked me. Because whatever debit orders are coming off. There is no valid mandate in my name or daughters. As my daughters was cancelled as per the calls by Marvin. This manipulation on Marvin's Side has cause great conflict. After extreme unprofessional behaviour by the representatives of Zone fitness Cape quarters. I would be shameful to even continue any relationship with any zone fitness.

I would like to report the Manager in Pretoria branch who recently join the branch for two months, I would like to report that he doesn’t know how to deal with customers when they need assistance in the gym such attitude towards made me Never to join Zonefitness every. If this is the manner he treats me what will happen when I have zone.

Good day...I joined zone fitness around October,under someone..which I asked her to cancel my membership for me ..i payed the three months and I stop because of unemployment crisis..I didn't pay for 7 months ...now am being harrassed by debitors . asking me to pay for amount of money that I don't understand that how I got there ... it's too much and am just a student and unemployed ..no allowance...I even asked them to send me Bank statement that explains how did I reach in that amount of money I owe you

Where can we report this branch?

Can someone else who is more superior please contact me, I would really want to address our issues at that branch. The manager seems not to resolve our concerns and things are getting worse in that club. Yesterday the staff members were drinking in side the branch , the music was loud and they were doing all those funny dances in front of us.

We were being chased out even before the time.

This is not the first and the last time manager called me and he promised to sort things out but he never did.

The machines are broken, HAYBO I do understand that the gym is full of darkies but we deserve better service as other branches do!

I need someone else to contact me not the branch manager as he is just there and useless! This branch needs to be addressed!

my email address is [protected]@yahoo.com

My daughter went to sign up at zone fitness cape quarters.

They asked her to bring a friend.

She then cancelled the original contract.

Sakeena and Marvin started harrassing her.

I went in to co sign up with her.

Sakeena cancelled my daughters contract infront of me.

They do not have a signed mandate to deduct monies off any of our accounts.

I have a WhatsApp chat to prove this. I refuse for now to lay a charge at the police station with Zone fitness for unprofessional behaviour and abuse.

I need someone to explain to me, my account was handed over, but the amount that was handed over is not the amount i owe you guys and no1 is willing to explain it to me, can someone explain to me about ur handing over process.I signed 24 months contract i payed 18 months, from May till November i didn't pay, so i owe that period but number are contradicting, R225+R30 extra costs ×6= R1710, i just need clearity because i didn't sign up for this, Iwant to pay off my debt but i can't now its too much.

I made a payment in advance as I knew I had a lot to do at the end of the month but zone fitness still took the money after I already paid and now all of a sudden i'm owing R190! how can that be possible when i set up a direct debit the money to be deducted every month and now i'm owing you R190!

I want to cancel this contract because it's stressful and a disgrace, I cannot be associated with such!

Good day, I recently got a transfer to George/ Mossel bay and contacted the Coblle walk branch to cancel my Contract as there are no facilities of these gym's in this area. I am very upset that I was told I have to pay a cancellation fee but wanted to stay a member if there was a gym this side. It surely is not my fault that there is no Gym this side and therefore I feel that I should get the benefit of the doubt. So please take note that if I do not get a positive response I will have no other solution but to contact the ombudsman to resolve this.

I say again, if there was a gym this side I would carry on with the contarct which expires in FEB 2023. I am not in a position to find some body to take over the contract as I have re located to George already.

Your speedy response will be appreciated please

Kind Regards

Johan Nel

id [protected]

card number [protected]

To whom it may concern

I have never experienced such a company like this in my entire existence, I joined the gym in 2018 and when I joined I was given a month for their special they had to pay r150 and then after a month I was told that the contract will be cancelled and I definitely did cancel by the gym and I was given clarity that the contract will not debit any funds at all, a few months later I received numerous calls from zone fitness stating that I owe them more than r3000 and that they will add interest because I am refusing to pay and what was so worse is that I was going through a phase where by I was unemployed and I was and still am the only bread winner in my family, my grandmother had just passed away and I had to take care of her estates and had to put my life on a stand still, with no income, no support, nothing I was tormented for months on end by consultants calling me and prompting me to pay, I explained a number of times that I cancelled the policy and I am unemployed

I even told myself that how should I pay for something I cancelled, and I was so worried about being under debit, I could not afford even a loaf of bread at all, or even soap to bath, it was the worst year of my life especially have inconsiderate consultants. Some were so rude to the point were I could not even answer the phone anymore, I had my phone stolen so my numbers automatically I had to change them and could not retrieve my old numbers at all

In 2021 I got a job and in around mid year I got a call around about 10:00, I was currently at work and I spoke to a guy who repeatedly kept telling me that I am young and I am in debt and that its a shame, he told me that I making arrangements in paying other people and dont want to pay zone fitness, he even said to me that I have to pay right now the full amount which he mentioned was around about r5000 or so, I repeatedly told this guy that I cancelled the policy and im I liable to pay that amount, I dont understand how and why it came about that amount and why his putting me under pressure to pay, we exchanged words on the call and ended up dropping him, he kept calling me the whole day after insulting me and telling me what I should do and what a shame I am to be in debt at such a young age

Since calls are recorded you are so welcome to please listen to all the calls, I was even willing to pay for a debt I cancelled to save myself out of debit, I find it so unfair, so unfair and I will still stand and say I will not be accounted for a contract I cancelled 5 years ago, I am still expected to pay and I am still getting calls expected to make arrangements on a debit I was put in for cancelling

I cant be harassed like this for 5 years, I would like to take it further, if it means we have to take it to court then its fine but I will not pay

I opened a Zone Fitness membership in 2019 or 2020 I used I once after I've contacted the agent to cancel this membership due to it was promised to me that I will get a "personal trainer" because I my first ever having a gym membership so I thought to myself cool that sounds awesome, I then call Amy(the lady who assisted me to open this account) to let her know that I will be going that evening to go gym, so them tells me okay, I must hold on while she then calls the gym I will be attending to get me a personal trainer just to show me the ropes not to injure myself. After holding for 10 minutes +- she came back to say that she spoke to someone can't remember who she spoke to that the guy will assists me. I then go to the place to get there there is only people at the reception area but nobody on the floor to assist. Okay, I then thought to myself, paying R450 for two people this will only get worse from here if they already can't hold their word. I then call Amy an tell her to cancel the memorial an told her my experience, she then tries to convince me that convincing went on for like 20 minutes an I told her to cancel because I myself work with clients who spend 100's of thousands rand by me. An if I don't delivery as promised I loose them as a client so I do everything in my power to deliver as promised. So why should I go though stuff like this with a gym and not benefit anything not even a "personal trainer" for the first time to assist me. As I believe that if you hurt yourself while gyming it can be a lifetime scar. Moral or my complaint, I am receiving emails from their debt collector I owe them 10k+ after a whole year they coming back to me. I would like this to be sorted and taken off my name! As it is causing me to have a bad credit record...!