Zips Car Wash review: Damage to my vehicle

I went to the zips carwash on Meramec Bottom Road and Highway 55 where my car was damaged on my drivers door and front fender. I had been to the same carwash the day before, washed my car and hand dried it. No dents, I went home and parked my car in my driveway for the evening. The next day I was leaving to do some running and got into my car and no dents. The pollen was bad so I thought I'd drive through the carwash again and upon exiting the carwash and giving the car a once over there where some small dents in my drivers door and fender. I immediately told the employee about it and he came out and took pictures and made a report. He said that someone would contact me in 72 hours, well four days go by and I don't hear anything so I call the office and I'm again told that it would be 72 hours and someone would be in contact. Again I hear nothing, so I call again and was basically told that someone would be in contact. I wait a couple more days and get an e-mail saying someone will contact you. Again I hear nothing after the e-mail so I go back to the carwash and talk to the same employee that made the report and he gives me his managers number. So I call the manager and leave a message and hear nothing back. I called her again and left a message and still hear nothing! Mind you that this happened on April 30th and it is now May 20th. I have been a member of this company for three years and you'd think they would be a bit more considerate. I'm actually getting fed up with the way this business seems to not care about their customers. All I want is for them to fix the damages to my car that their carwash caused. I took all the proper steps that the employee told me to take and the day it happened he acted like there would be no problem, well its been nothing but a problem. It really does seem like they could care less! They took my money all these years but now that there's a problem I don't matter! The bottom line seems to be that this company don't care about its customers, And this is after the owner messaged me saying it will be taken care of!