Zara.com review: Refund earring

Hi, Good morning, I have purchased a pair earrings and dresses at £66. I fine the earrings to be faulty I returned the earrings to the store in Bristol, the assistant was not sure if she refunded the item so she call the manager of the store, she said I haven't got my receipt she cannot fine the code for the item so I have to go online to get a refund back, I have got proof of purchase I had with me my bank statement at the time, I have worked in a number of store in this city if you returned a faulty item the store should make sure you have a refund are exchanged of an item to the value of what item is, all customers would like to be treated with respect and have a helpful staff, I fine the all the staff in the Zara branch in Bristol is not helpful, you have to train all staff that the customer is the important staff is not just there to take your money put the stock out and go home at the end of their shift it doesn't work like,

this is earring I purchased and the dresses , the earring is the faulty item can I please have my money back are exchanged of item,

thank you

Jean Haughton

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What is good customer service?

Customer service refers to the policies and actions that a company takes to ensure that its customers and clients are satisfied with the products or services they purchase. When done well, customer service is an ongoing process that ensures customer satisfaction at all phases of their interaction with the business, from first contact to final purchase and beyond. Customer service is vital for businesses as it enables them to retain customers. Companies can provide it by ensuring user-friendly engagement and interaction platforms and through employee training policies.

Good customer service means that customers are more likely to return to the business, rate it highly on review sites and refer it to their friends and family. It can also increase their chances of making more purchases, as a happy customer is often more willing to spend money