I was recently at the Mapleview Mall in Burlington shopping at Zara. I have never had a issue at a different location, but I was absolutely disturbed at how the employees treat customers. I had purchased a top with my wife and needed to make an exchange for a different size. I stood at the counter for about 3 minutes right infront of 2 employee, chatting about un-related work things and completely ignoring our presence. (No one else was in that section and the store was not busy) Finally once they decided to service me, they simply looked around and said "No, we don't have that top" I had told them that I was here the day before and a gentlemen had told me there were other sizes in the back. They simple replied "No." I stood there in disbelief how passive and plain RUDE they were being towards me and my wife. I then noticed the gentlemen that had helped me the previous day was working, and I decided to go ask him if he could find me the right size. Right away he replied "Yes, let me check the back" We then stood there waiting for him to return, my wife glanced over at the girls partly in disgust because of the fact they had lied about having stock in the back, but mainly looked over because of how loudly they were talking. She immediately replied "Is there a problem?" in a sarcastic tone with her arms up. We simply said "No, we are actually being helped right now. Thank you." The gentlemen came out with the medium size shirt we had asked for.. in a matter of moments. It appeared that he tried to cover up the girls mistake of not helping us by saying the shirt is a different style and that is why they couldn't help us. But in reality, these employee's chose to stand around and chat and refuse to help a paying customer. Why are they there? to be rude and get paid by the hour? It was ridiculous. I then spoke to my daughter about the whole situation and even she mentioned how at the particular location the employees are CONSTANTLY standing around socializing and ignoring customer and are never helpful in ANY SENSE. How can Zara make money and have a successful business if the employee's aren't willing to work.
Me and my family were very disappointed at the service at the Mapleview Mall Zara, and I have heard of countless others that agree.
I would recommend a re-evaluation of the employee's at the location, because they have now lost a hand full of customers.
The complaint has been investigated and resolved to the customer’s satisfaction.