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Zale Jewelers / Zales.com Customer Care Service

Zale Jewelers

901 W. Walnut Hill Lane
United States - 75038-1001

Customer Support Phone Numbers

+1 800 266 7883 4 0

Zale Jewelers / Zales.com Complaints & Reviews

Zale Jewelers / Zales.com / defective ring - customer service does not answer phones

Allison Sammarco on Sep 18, 2017
On July 7, 2017 I placed an order on Zales.com for an Aquamarine Birthstone ring. On July 10th I received an email from then saying that my order is shipping - on the order confirmation email is stated 2 day air shipping, so I was scheduled to get the ring on or about July 12th, do not...

Zale Jewelers / Zales.com / 2ct diamond bracelet 10k white gold

Shirley Sison Cayago on Sep 14, 2017
I hosted a Baby Shower at my house on May 20, 2017 with approximately 150 visitors.The last time I was wearing my bracelet was on the 19th of May, I placed it on my jewelry box the night before the party starts.Our visitors are various random people ages from 4y/o to 70's(friends and...

Zale Jewelers / Zales.com / customer service

Ella1111 on Sep 1, 2017
The Seattle store gave me the wrong size and then said they would fix the issue months ago. Now, a month before my wedding they tell me to take it into the local store (I am currently in Florida for 2 weeks). They told me to go into a store near me and tell them I need the order rushed. I...

Zale Jewelers / Zales.com / wedding ring set

Emberly on Aug 19, 2017
I was married May 6th of this year. My wedding set is antique looking diamond/sterling silver/lab created White sapphire. The rings are beautiful and I get compliments every day...but the center stone which is the white sapphire never stays clear...it has gotten worse and worse. Here is my...

Zale Jewelers / Zales.com / wedding trio

Arazis B. Llorens on Jun 21, 2017
I Arazis Llorens went to Strongsville mall zales store to returned my rings and I was told thatvI had to call customer service since I don't have the original receipt, I called and I was told that it was up to the manager if they wanted to print it out or exchange it for something else...

Zale Jewelers / Zales.com / unethical behaviour

yumigaru on Jun 18, 2017
I went on line to purchase three charms from their persona collection. Out of the three, I only received two and was told the third item was cancelled by jewellery dealer but did not know the reason. I wrote them an email to find out why the item was cancelled and was asked to wait two or...

Zale Jewelers / Zales.com / ring repair

Sylvdale on Jun 7, 2017
I had my diamond ring set completely restored. It was originally purchased in 2000! Needed to be soldered in two places and gold filed where it was thinning. Spent over $800 in repairs. Three month later I lose a baguette diamond on the side. Never lost a stonein 17 years I know it wa...

Zale Jewelers / Zales.com / Online ordering

Archie1961 on May 11, 2017
I had a complaint about the advertising of 2 day delivery, found out YES read the small print, ordered my mom ring for mother's day found out there a a 5-10 day processing, then I was told it's custom made (how) I picked the damn ring on-line and ordered a size like I've done on-line for...

Zale Jewelers / Zales.com / Diamond fell out of ring on two separate purchases

PAdala on Mar 28, 2017
I purchased a wedding set about 5 years ago, after I made this purchase about two weeks later the diamond fell out of my ring. I had to take the ring back to the store and leave it for another 3-4 weeks. My next major purchase was last year I purchased another ring for my 25th anniversary...

Zale Jewelers / Zales.com / 3 stacked rings

FraU glass on Mar 12, 2017
My husband purchased the rings for my 60th.turns out that he was advised that if they didn't fit, come back, we will resize.wasn't told about chrgs before purchase.rings .so he purchased the warranty since he was advised that to resize without the warranty purchase would be very expensive. I...

Zale Jewelers / Zales.com / Managers behavior in the store

Meishi on Feb 23, 2017
My aunt and four of my sisters were shopping in the Stonecrest location, Sunday, February 19th, around midday. My aunt selected several jewelry items she wanted to use with her coupon, while my sisters and myself looked around the store. As, the sales person was ringing up the sale, she...

Zales / Television ad

Joshp1974 on Feb 3, 2017
I just watched an ad on television that showed multiple couples being married. The completely unnecessary emphasis on a same sex couple being married was almost unbelievable. Why your company feels that appeasing the homosexual community is more important than offending majority of our...

Zales Plainfield, In / Rings

Fran710 on Feb 2, 2017
I purchased a 2.5 carat diamond engagement ring, and a 3/4 carat wedding band from Zales in Plainfield, IN on Nov. 25, 2017. At the time of purchase I brought back a previously purchased 3 carat wedding ring set that I decided I didn't like. At the time of the purchase (Sept. 30) I traded...

Zales / Ring sales

NomasZales on Jan 2, 2017
I purchased two diamond rings to be gifts that totaled approximately $2000.00. The sales persons indicated that sizing was included. Yet, when the gift-ee went to have them sized, Zales personnel were adamant about sizing was an extra cost and wanted an additional $500+ to cover sizing...

Zales / Ring sizing

Sarea on Dec 27, 2016
Four weeks I went into zales to have my ring taken from a size 5 to a 7. My husband gave me his mothers wedding ring(she is no longer alive) so it is very sentimental. The lady in the store said sure no problem we can do that. We will have to send it to Texas. The ring will be back within...

Zales / Television commercial

Bob Willey on Dec 21, 2016
I am very disappointed that Zales has gotten on board with the minority by showing two lesbians at a wedding in your recent commercial. The percentage of LGBT population is such a minority, and the media has jumped on pushing that agenda. America has long been known for it's family value...

Zales / Commercial

116 on Dec 16, 2016
On December 16th 2016, at 9:46 pm on NBC st.Louis I watched an add for Zales engagement rings. One segment of the commercial featured a lesbian couple embracing each other in marriage. I understand sales, I understand corporate profit, and I understand that I have that same right to never...

Zales / A ring

Sayitwithcharm on Dec 3, 2016
I purchased a ring from an estate for Christmas from my parents( they gave me money) I had other business with sales looking for a setting and was stopping so I decided to take some in to be cleaned and verify diamonds...well being pave chips she tried about 5 xs to get a reading the...

Zales / Resized rings

Viv10 on Nov 4, 2016
My husband bought rings 3 to be exact at different times from zales in Hobbs, New Mexico the most recent one being this year in May. The first two I've had for many years at least ten with no issues, we recently had them resized all three of them. Needless to say a few months later one of...

Zales / Watch battery replacement drop off in mall

mandaza1029 on Oct 29, 2016
On 10/15/2016 I dropped off a Bulova Men's watch for a simple battery replacement (repair # 4406527) at Zales in the Menlo Park Mall on Rt 1 & Parsonage Road STE 1755, Edison, NJ 732-635-9533. The sales woman (who I later learned was a manager) took the watch and attempted to remove the...

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