Zale Jewelers / Customer Service


Zale Jewelers

901 W. Walnut Hill Lane
United States - 75038-1001

Customer Support Phone Numbers


Zale Jewelers / Complaints & Reviews

Zale Jewelers / / customer service

May 07, 2019

My ring was supposed to be delivered today. Mey fiance answered the door and the ups guy handed him and empty bubble wrap mailer envelope. He asked the UPS guy what was with the huge slash in the envelope side. No ring. He told him he didnt kniw so we told him we were refusing the package...

Zale Jewelers / / wedding band very poor customer service

Feb 04, 2019

We were waiting on the arrival of our wedding band. We already paid for it. Approximately two months went by with no call from Zales (Peru Mall, Peru, Illinois). We finally called them and Carol informed us the ring was discontinued. I asked why we were not contacted and informed of thi...

Zale Jewelers / / my ridiculous ring

Dec 30, 2018

I purchased a ring on November 22, 2018. This ring was supposed to be her engagement ring. On December 8, 2018 I got a call saying the ring was ready. I picked it up, gave it to her and not even 10 hours later a diamond fell out. I go back to the store to have it repaired. That took...

Zale Jewelers / / cherished promise ring

Dec 25, 2018

I ordered the ring 12-9-18 prior to the cut off date of 12-20-18 And while I'm sitting here at home on Christmas day there is no ring.. I've spoken with a customer service associate and she had absolutely no information as myself.. Other shopping experiences were okay, even though one of...

Zales / not honoring lifetime diamond warranty

Jun 18, 2018

Purchased a diamond ring guard with multiple diamonds and purchased lifetime diamond warranty. Came in every six months for cleaning and inspection while I shopped for new jewelry and often purchased something new. Told saleperson when purchased would unlikely be able to carry the loose...

Zale Jewelers / / watches to be repaired

Jun 15, 2018

Placed watches in repair, appraisal on watch band for one of the three The associate never mention of a 30 day return, after the they broke one the facin slot, then instance I requested a $80.00 watch band at somewhere else I pay $20.00, the associate refused to remove the band from my...

Zale Jewelers / / un-authorized purchase made on my debit card may 7, 2018

Jun 13, 2018

I did order a un-stoppable necklace back in January of this year but I saw on my bank statement I was charged again May 7. I called the Bank because I didn't order it and that account was closed. It was forced to my new account. I didn't order it and didn't receive it. Please return the...

Zale Jewelers / / miss priced product.

Jun 13, 2018

We have been a customer of Zales for about a year and have been happy to this point. The problem is my wife and I had brought back a set of ear rings that fell a part. That happens they said they would send them off for repair. She noticed a set on sell that was necklace and ear rings for...

Zale Jewelers / / engagement ring was not sent like online said it would be.

Feb 13, 2018

To who handles the complaints for Zales, My name is Le'Roy Sitton. Me and my Mom ordered the 1/4 CT. T.W. Princess-Cut Diamond on the computer on 2/09/18. We read everything saying it would be sent to me by the 2/13/18 2nd day air in time for Valintines Day also my engagment party infront of...

Zale Jewelers / / 1.02 carat solitaire ring

Feb 13, 2018

Purchased 8/11 at Zales store, transaction# 383513. Took ring in every 6 months to get inspected/cleaned, but didn't have cleaning & inspection paper with us. Sales rep got on computer to verify our purchase. Sales rep said the paper wasn't really needed & provided no inspection # for u...

Zale Jewelers / / customer service.

Feb 11, 2018

My name is Thien Truong. I was a Zale store yesterday between 7pm -7:30pm at Northlake Mall in NC 28269, hoping to buy a ring that was on sale for $999 original is $1999 for my wife birthday plus Valentines gift. The two employees was busy assisting the two sisters so I waited patently for...

Zale Jewelers / / refund

Jan 22, 2018

I have been trying to get my refund since December.. They have definitely received my returned package (which they acknowledge) I do not understand why they are always excuses.. They were going to issue a check, now they will put it back on my card. Now I have to wait another 30 days. I do...

Zale Jewelers / / unethical behaviour

Jan 10, 2018

Date of purchase-12/4/17 Date of attempted return- 1/10/18 Trans/Reg#: 128628/1 Store#: 1987 assoc#:103307 I came to Zales to purchase an engagement ring. Just so happen that there was a promotional deal going on for one day only. The staff told me how lucky I was to get this opportunity...

Zale Jewelers / / custom men's ring

Jan 07, 2018

Dear Sir I have a special order through Zale's store #1896, Harrisonburg VA. I had purchased 7 rings in the past for my son's and men I have mentored to have something to remember my by. But my ring had been repaired 4 times, but I had a lifetime warranty, thank God! Then I receive a letter from...

Zale Jewelers / / ring, sizing, returns not credited,

Dec 23, 2017

I ordered my first wedding band for my husband for Christmas 2017. Received it no problems except for the fact that it didn't fit... Returned it asking for a refund to my paypal account. Ordered a second ring same one different size, received it no problem except 1. haven't received refund...

Zale Jewelers / / untrustworthy

Dec 21, 2017

I bought a gold ring with a diamond (worth 10K approx.). All of a sudden it broke down even though I carefully wore it. There was nothing else to do and I contacted Zales and asked them to replace or to repair it. They refused and said that instead of this they can give me a discount and...

Zale Jewelers / / online ordering and lack of help

Dec 20, 2017

Signet jewelers is Zales and other companies and they don't help you at all. I should have read the reviews before ordering. They don't answer the phone for almost and hour. When they do answer you they lie to you and say it's shipping tomorrow and it doesn't. I ordered Dec 11 and today i...

Zale Jewelers / / ring sizing/ customer interaction

Dec 18, 2017

Unhelpful and terrible customer service. I dropped a ring off to be sized 3 weeks ago. When I dropped the ring off ( my engagement ring) I was excited and asked if I could pay for rush sizing the lady said "its the holidays, that wont happen." They told me it would take 2-3 weeks, fine...

Zale Jewelers / / online service/customer service

Dec 13, 2017

I am a customer my name is Brendalee Rodriguez I've been having a problem with sales login because the account cross with a previous account and I am unable to login and view my account online nor am I able to make any payments online this problem exist for the past four months I am...

Zale Jewelers / / my wedding ring

Nov 16, 2017

To whom it may concern, I wanted to share with you my experience this year with both the Zales Customer Service along with their jewelry repair services. On January 2, 2017 I brought my ring in to the North Branch, MN Zales store to replace a small diamond surrounding the main stone on my...

Zale Jewelers / / paypal transaction onx283380u555784p

Nov 15, 2017

1___I will be mailing/returning Zales order #1000001546738 --(14K 20in 2.6 mm herringbone chain Item #2ADN4397/20 (20022942) today. 2___Please refund PayPal Transaction ONX283380U555784P once received. 3___Chain is not what I was expecting and has a small kink and hasn't even been worn yet. 4___Thank You for your time and consideration Marilyn Ferran

Zale Jewelers / / where is my ring?

Nov 08, 2017

Ok, in a nutshell. I bought a rin from the Cherished Promise Collection, its parameters: 1/10 CT. T.W. Diamond Hearts Promise Ring in Sterling Silver and 10K Rose Gold, 270 dollars, 6.5. size. The order was placed on the 3rd of October. Right after I ordered the ring I contacted customer...

Zale Jewelers / / defective ring - customer service does not answer phones

Sep 18, 2017

On July 7, 2017 I placed an order on for an Aquamarine Birthstone ring. On July 10th I received an email from then saying that my order is shipping - on the order confirmation email is stated 2 day air shipping, so I was scheduled to get the ring on or about July 12th, do not...

Zale Jewelers / / 2ct diamond bracelet 10k white gold

Sep 14, 2017

I hosted a Baby Shower at my house on May 20, 2017 with approximately 150 visitors.The last time I was wearing my bracelet was on the 19th of May, I placed it on my jewelry box the night before the party starts.Our visitors are various random people ages from 4y/o to 70's(friends and...

Zale Jewelers / / customer service

Sep 01, 2017

The Seattle store gave me the wrong size and then said they would fix the issue months ago. Now, a month before my wedding they tell me to take it into the local store (I am currently in Florida for 2 weeks). They told me to go into a store near me and tell them I need the order rushed. I...

Zale Jewelers / / wedding ring set

Aug 19, 2017

I was married May 6th of this year. My wedding set is antique looking diamond/sterling silver/lab created White sapphire. The rings are beautiful and I get compliments every day...but the center stone which is the white sapphire never stays has gotten worse and worse. Here is my...

Zale Jewelers / / wedding trio

Jun 21, 2017

I Arazis Llorens went to Strongsville mall zales store to returned my rings and I was told thatvI had to call customer service since I don't have the original receipt, I called and I was told that it was up to the manager if they wanted to print it out or exchange it for something else...

Zale Jewelers / / unethical behaviour

Jun 18, 2017

I went on line to purchase three charms from their persona collection. Out of the three, I only received two and was told the third item was cancelled by jewellery dealer but did not know the reason. I wrote them an email to find out why the item was cancelled and was asked to wait two or...

Zale Jewelers / / ring repair

Jun 07, 2017

I had my diamond ring set completely restored. It was originally purchased in 2000! Needed to be soldered in two places and gold filed where it was thinning. Spent over $800 in repairs. Three month later I lose a baguette diamond on the side. Never lost a stonein 17 years I know it wa...

Zale Jewelers / / online ordering

May 11, 2017

I had a complaint about the advertising of 2 day delivery, found out YES read the small print, ordered my mom ring for mother's day found out there a a 5-10 day processing, then I was told it's custom made (how) I picked the damn ring on-line and ordered a size like I've done on-line for...

Zale Jewelers / / diamond fell out of ring on two separate purchases

Mar 28, 2017

I purchased a wedding set about 5 years ago, after I made this purchase about two weeks later the diamond fell out of my ring. I had to take the ring back to the store and leave it for another 3-4 weeks. My next major purchase was last year I purchased another ring for my 25th anniversary...

Zale Jewelers / / 3 stacked rings

Mar 12, 2017

My husband purchased the rings for my 60th.turns out that he was advised that if they didn't fit, come back, we will resize.wasn't told about chrgs before purchase.rings .so he purchased the warranty since he was advised that to resize without the warranty purchase would be very expensive. I...

Zale Jewelers / / managers behavior in the store

Feb 23, 2017

My aunt and four of my sisters were shopping in the Stonecrest location, Sunday, February 19th, around midday. My aunt selected several jewelry items she wanted to use with her coupon, while my sisters and myself looked around the store. As, the sales person was ringing up the sale, she...

Zales / television ad

Feb 03, 2017

I just watched an ad on television that showed multiple couples being married. The completely unnecessary emphasis on a same sex couple being married was almost unbelievable. Why your company feels that appeasing the homosexual community is more important than offending majority of our...

Zales Plainfield, In / rings

Feb 02, 2017

I purchased a 2.5 carat diamond engagement ring, and a 3/4 carat wedding band from Zales in Plainfield, IN on Nov. 25, 2017. At the time of purchase I brought back a previously purchased 3 carat wedding ring set that I decided I didn't like. At the time of the purchase (Sept. 30) I traded...

Zales / ring sales

Jan 02, 2017

I purchased two diamond rings to be gifts that totaled approximately $2000.00. The sales persons indicated that sizing was included. Yet, when the gift-ee went to have them sized, Zales personnel were adamant about sizing was an extra cost and wanted an additional $500+ to cover sizing...

Zales / ring sizing

Dec 27, 2016

Four weeks I went into zales to have my ring taken from a size 5 to a 7. My husband gave me his mothers wedding ring(she is no longer alive) so it is very sentimental. The lady in the store said sure no problem we can do that. We will have to send it to Texas. The ring will be back within...

Zales / television commercial

Dec 21, 2016

I am very disappointed that Zales has gotten on board with the minority by showing two lesbians at a wedding in your recent commercial. The percentage of LGBT population is such a minority, and the media has jumped on pushing that agenda. America has long been known for it's family value...

Zales / commercial

Dec 16, 2016

On December 16th 2016, at 9:46 pm on NBC st.Louis I watched an add for Zales engagement rings. One segment of the commercial featured a lesbian couple embracing each other in marriage. I understand sales, I understand corporate profit, and I understand that I have that same right to never...

Zales / a ring

Dec 03, 2016

I purchased a ring from an estate for Christmas from my parents( they gave me money) I had other business with sales looking for a setting and was stopping so I decided to take some in to be cleaned and verify diamonds...well being pave chips she tried about 5 xs to get a reading the...