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4.5 547 Reviews

YesStyle Complaints Summary

3 Resolved
63 Unresolved
Our verdict: If considering services from YesStyle with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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YesStyle reviews & complaints 88

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Newest YesStyle reviews & complaints

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N
5:00 am EDT

YesStyle never received a product still waiting for refund (6 months)

I have ordered a product from YesStyle in the begining of october. Never recieved it and according to YesStyle it has been sent back to them directly. It has been 6 months now and they are telling me they still waiting to recieve it and when they do they can proceed with my refund. Its a joke and I have never had anything to do with such a unserious company.

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R
2:11 am EDT

YesStyle pinkage half wig

When I first ordered something I wanted the fastest shipping so I bought all these stuff worth more than 200 dollars with my friend and family the main one I really needed fast was my half wig. It said it would come be shipped in 3-5 days but it was not processed for over a month exactly about 5 weeks Whig does not make sense at all even if it is out of stock I've ordered from Korea lots because I'm Korean and it never even take two weeks. But I still didn't want to complain and give it some time I checked almost every morning and today it says that it has been cancelled I have not touched anything on it. It also does not give me any further detail just simply says will not be delivered. After that I get a email saying I got 68.24 dollars back I paid 75.82 dollars it didn't even give me a full refund very very mad I will not let this slip.

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S
3:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

YesStyle refund

I have just returned a coat to yourselves that was bought as a Christmas present however on arrival the coat was ripped and the quality of the item was disgusting. I could never give this to anyone. I conta red yourselves immediately and it took a week to receive the returns paperwork. It is now on its way to you at a further cost of £24.16 Which I believe should be refunded as well as the full amount for the item.

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E
6:02 pm EDT
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YesStyle hello I bought im yesstyle but I have problem please quickly resolve about my problem

Hello I bought in YesStyle by the way I didn't receive my courier yet because My courier has being returned to
Seller. So my mean my courier in Mov e to where that is HONGKONG now . What happened? I was really angry and I tried to solve this problem with FedEx, but they told me to fix it where I bought it. Please send the goods back to me soon. If you do not solve this problem, I will seriously sue my through a lawyer. You must solve my problem as soon as .

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F
8:55 pm EDT

YesStyle order lm658896463cn

Hello my name is Frida, I placed an order the 24th of September in Yesstyle. Order LM658896463CN. When I search for the tracking code in my country's mail service ( Canada Post) it has not been updated since October 9th. Today is Wednesday 25th and it should be at least in Canada. (The package therefore has not passed customs yet and it is very close/passed the delivery estimated date) What is the problem with my order? When is my order going to arrive?

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M
3:45 am EDT

YesStyle Absolutely awful

I have never experienced this. It's terrible. From the very start, I should have known there would be issues with them.
First of all, shipping takes forever, the delivery takes even longer. I waited for my order for 3 months. Judging by the reviews, it's not that long.
Can you imagine, how ridiculous it is?
Second, the quality of the clothes is terrible. I can't even describe how bad it was. And it looks nothing like the photos.
Yes, you may ask: girl, what did you expect when you were ordering from another Chinese website?
Well, I was hoping I would get something decent. I was wrong.
So don't spend your money on their items. It's not worth it.

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C
3:43 am EDT

YesStyle horrible experience

Needless to say, it was my first order from them and I was extremely disappointed with the situation.
I got my order 6 weeks after I placed the order. And the items had nothing to do with the photos on the site. They looked completely different and had a terrible quality. I know that my story is very similar. It happens to almost everyone. And it's horrible how the websites that sell cheap Chinese clothes use us and out trust against us getting money for nothing.

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S
6:08 am EDT

YesStyle Can't reach their CS

I regret I ordered from them. Because after I ordered nothing was arrived. I tried to contact them, but all of my attempts were unlucky. I mean yes, I reached them several times, but their answers are copied and pasted and have nothing to do with my issue. Of course, they already have my money and they don't care where my order is and what will happen to it, whether it will arrive or not. Who cares?
Very bad service and customers' treatment.

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M
3:08 am EDT

YesStyle So horrible

I was ready to wait for my items that were out of stock, they warned me about it and I had nothing against it. It took them about a month. But the saddest part of this story is that my long-awaited order was received by someone else in Germany! How is this possible? I am sure that my address on the website is right, I recently checked everything. How could you confuse countries - USA and Germany? It's not like Austria and Australia. They don't act like they're gonna do something with this matter, even though it's completely their fault.
I'm so disappointed... :(

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L
7:23 am EDT

YesStyle clothing

I ordered some items from Yesstyle since April this year which I have not received. I called my local mail delivery service and I been told that they send my item back to the sender because they could not delivery to my address and I made a complain with Yesstyle and requested a refund once did not sorted the problem of sending my items. Up today I haven't hear from them, I kept in contacting them but with no results.

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M
9:11 am EDT

YesStyle unethical behavior - returns method is misleading.

To ensure speedy service, please have the following information ready when you call or email our Customer Service Department:
Your order number
Product name and YesStyle Catalog Number of the item you wish to return.
Reason for requesting a RMA (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)
In cases of size exchange, the YesStyle catalogue number and size for the item you wish to receive in exchange.

2. Use the RMA request interface in the "My Account" section (only for Unwanted Returns)

Click the specific order number in "My Account" that contains the items you wish to return. Below your list of purchases, you will find a link titled "Start a return request?" Click the link and follow the instructions.

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S
9:27 pm EDT

YesStyle I've summits the coupon which is not deducted on my credit card charges

I have received a refund money on my previous purchase as (out of stock) as a coupon worth USD 35. but when I did my 2nd the purchase is not been fully deducted with the amount and been charged on my credit card. Please do contact me for further information. I've tried to call your customer service number seems like no one picks up and it's like automatically cut off.

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G
12:05 pm EDT

YesStyle shoes

We ordered shoes for my wife on 6/21/2017 (order 9689244). They did arrive but were too small. Moreover, they do not have a larger size as apparently they are for Asian feet. The customer service number on Complaints Board does not work but I found another [protected]). However, on repeated attempts all I ever got was an automated message saying to go to their website, where you can fill out a form to return an item. You have only 14 days from their shipment date. You cannot return an item unless you have a Return Authorization Number from them. Since they do not respond to the website form, I cannot get a return authorization, and certainly not within the 14 days. I will never buy from this company again and recommend the same policy for others.

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P
8:45 am EDT

YesStyle return process is taking too long!

One month ago I returned an item to YesStyle. I returned it due to bad condition and was promised a refund.
YesStyle support rep said that it will take no longer than a week to process my refund, but that was never done. I'm still waiting for my money and it s now over a month!
I can't reach anyone from YesStyle and it seem to me that all this is just a scam.

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A
10:47 pm EDT

YesStyle scam

I found out that this is a scamming website after placing my second order. The first time I placed my order I had no issues and did not know much about this online store.

Once I purchased my first order, I became a bronze member, meaning that for the year, I get at least 3% off each of the items I order. Therefore, if the item I want to purchase is 20% off, I would get an additional 3% off that item. This is not the case., which I learned from my second purchased. You will probably only get maybe 1 or 2% off. I only got an additional 2% off on top of the 20%.

Also, when you are at check out page, it will give you a total for your items. But, once you reach the summarize page (the review page where you submit your purchase)the total cost on this page is different than the one stated at the check out.

It is a good thing that I paid for my items using Paypal because I can open a dispute case against them to get the difference of my money back.

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J
J
j.r.l.
, US
Apr 25, 2018 7:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

what about the videos that have people reviewing the items they bought from YesStyle on youtube? Are the people maybe getting paid to make YesStyle look more like a real website by reveiwing items from they're website?

ComplaintsBoard
S
2:47 am EST

YesStyle poor service

I made my order and purchased some items from Yesstyle website. I had no idea this was a Chinese company, otherwise I would never bought from them! Several days after I placed my order I received a message stating that delivery date was changed. In total they changed the estimated delivery date three times and after that they simply cancelled my order. I received my money back but they never explained what was the reason and what actually happened. I suggest not to buy from them, there is no support and their service is very poor.

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H
9:16 am EST

YesStyle these people are the worst ever!

This was my first experience with YesStyle and they gave me nothing but headache. I made an order and did not get it. It took me over two months to prove them I was telling the truth. Later their rep said that they found out that my order wasn't delivered and said that they will send me another package. I was really happy until they said that I need to pay for shipping if I want to get my items. Because of their mistake I did not receive my order and because of that I had to waste extra money just to get my package! These people are the worst ever!

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C
1:45 am EDT

YesStyle I'm so disappointed

This is my second time ordering from YesStyle. First time there was nothing wrong and I received my order on a timely manner.
My second order is nowhere to be found. They gave me a tracking number which isn't working so I can't track my order.
When I placed my order I even asked them if the items I wanted to buy were in stock.
I have no idea why does it taking so long! My order was placed in late June and July is almost over! I'm so disappointed.

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H
7:47 am EST

YesStyle never again!

I purchased some cute looking items from this website. When I received my order I was very disappointed with the quality, it was very poor. Two items were damaged! There were some holes and yellow stains on my clothes. I contacted customer service, sent them pictures and asked for a refund. Once the pictures were sent, their rep said I need to ship back all the items for a refund. Several days later I received a message from them saying they could offer only a store credit! I explained that it would be a waste of time and money, because I don't need a store credit, but they never responded to any of my emails. Absolutely terrible customer service!

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E
7:41 am EST

YesStyle terrible experience!

I ordered some clothing from YesStyle website and paid over $300. I waited several days but received no confirmation email, so I went online and contacted customer service to see what was going on with my order. Then I found out that my order was cancelled for no reason. I sent them several messages demanding a refund, but they never replied. These thieves took my money, then they cancelled my order and now they are ignoring me! I am so angry because I was really excited about these clothes and I wasted my money! I'll never order anything from them again, but now I have to think of the way how to get my money back.

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YesStyle Customer Reviews Overview

YesStyle is a popular online retailer that offers a wide range of fashion, beauty, and lifestyle products from Asia. Our reviews show that customers are generally satisfied with their shopping experience on YesStyle. Here are some of the positive points that stand out:

1. Wide selection of products: YesStyle offers a vast selection of products from various Asian brands, including clothing, accessories, beauty products, and home goods. Customers appreciate the variety and the ability to find unique items that are not available in their local stores.

2. Affordable prices: YesStyle's prices are generally lower than those of other retailers, making it an attractive option for budget-conscious shoppers. Customers appreciate the value for money and the frequent discounts and promotions.

3. Fast and reliable shipping: YesStyle offers free shipping on orders over a certain amount and delivers to many countries worldwide. Customers report that their orders arrive quickly and in good condition.

4. Excellent customer service: YesStyle's customer service team is responsive and helpful, according to our reviews. Customers appreciate the prompt and courteous assistance they receive when they have questions or issues with their orders.

5. User-friendly website: YesStyle's website is easy to navigate and provides detailed product information and reviews. Customers appreciate the convenience of shopping online and the ability to compare products and prices.

Overall, YesStyle is a reputable and reliable online retailer that offers a wide range of affordable and stylish products from Asia. Our reviews indicate that customers are generally satisfied with their shopping experience and would recommend YesStyle to others.

YesStyle In-depth Review

In Summary: YesStyle is a comprehensive online retail platform that offers a wide range of Asian fashion, beauty, and lifestyle products. The site is well-designed and user-friendly, with a mobile-responsive interface that makes shopping on-the-go a breeze. Customers can enjoy a vast selection of brands and products, with regular updates on new arrivals and trends. While product quality generally receives positive feedback, there are occasional concerns about sizing and material discrepancies. YesStyle's pricing is competitive, and they offer various discounts and a loyalty program. Customer service is multilingual and responsive, though some users have noted challenges with returns and exchanges. Shipping options are diverse, and while delivery times can vary, international shipping is a strong point. Payment methods are varied and secure, ensuring customer data protection. YesStyle actively engages with its customers through reviews and social media, and while they are making strides in sustainability and ethical practices, there is room for improvement. The site's return on investment is generally favorable, with many customers making repeat purchases. Compared to competitors, YesStyle holds a unique position in the market, especially for those interested in Asian fashion and beauty products. The final verdict is that YesStyle is a solid choice for consumers looking for variety and value in this niche market.

Website Navigation and User Experience: YesStyle's website is intuitive and easy to navigate, with a clean design that enhances the shopping experience. The layout is well-organized, allowing users to quickly find product categories and specific items. Mobile responsiveness is a highlight, ensuring a seamless shopping experience across different devices. The search functionality is robust, with filters that help narrow down results effectively.

Product Range and Selection: The variety of brands on YesStyle is impressive, catering to a wide range of tastes and preferences. Product categories are extensive, covering beauty, fashion, accessories, and more. While most items have a good range of sizes and options, some customers have noted that sizing can be inconsistent. YesStyle is proactive in introducing new arrivals and keeping up with the latest trends.

Product Quality and Authenticity: The quality of materials and fabrics is generally good, with many customers satisfied with their purchases. YesStyle guarantees the authenticity of its brands, and product descriptions are detailed, though some buyers have reported discrepancies upon receipt.

Pricing and Value for Money: YesStyle's pricing is competitive within the market, and they frequently offer discounts and promotions. The loyalty program, known as YesStyle Elite Club, rewards repeat customers with points that can be redeemed for discounts on future purchases.

Customer Service: Customer service is responsive and offers multilingual support, which is beneficial for YesStyle's global customer base. The return and exchange policies are in place, but some users have experienced difficulties with the process. Customer service is available during extended hours, though not 24/7.

Shipping and Delivery: Shipping options are varied, with costs that are reasonable, though sometimes high for expedited shipping. Packaging quality is generally good, protecting items during transit. Delivery times can vary significantly based on location and shipping method, but tracking is provided. YesStyle's international shipping capabilities are a strong point, serving customers worldwide.

Payment and Security: YesStyle accepts a wide range of payment methods, including major credit cards and PayPal. The checkout process is straightforward, and the site employs robust security measures to protect customer data. Transactions are secure, giving customers peace of mind when shopping.

Customer Reviews and Feedback: Customer reviews are readily available on product pages, providing valuable insights for potential buyers. YesStyle moderates reviews to ensure authenticity and typically responds to negative feedback in an effort to resolve issues.

Social Media Presence and Engagement: YesStyle is active on various social media platforms, posting content that is relevant and engaging. They interact with customers and have built a community around their brand, which is particularly strong on platforms like Instagram and Facebook.

Sustainability and Ethical Practices: YesStyle has begun to address sustainability and ethical practices, though there is still progress to be made in these areas. They are taking steps towards environmental impact reduction and ethical sourcing, but details on specific initiatives are not extensively documented.

Return on Investment: Many customers report satisfaction with the longevity and durability of products from YesStyle. After-sale support is available, and the overall satisfaction and repeat purchase rate are high, indicating a positive return on investment for most customers.

Comparison to Competitors: YesStyle holds a unique market position, specializing in Asian fashion and beauty products. They offer a competitive advantage with their extensive product range and international shipping capabilities. However, they face competition from other retailers that also offer Asian products. Their industry reputation is generally positive, though they have not received significant awards.

Final Verdict and Recommendations: YesStyle is a great destination for consumers interested in Asian fashion and beauty products. The pros include a wide selection, competitive pricing, and a user-friendly website. The cons are potential issues with sizing and material quality, as well as return and exchange processes. YesStyle is ideal for customers looking for variety and value in Asian-inspired products. Overall, YesStyle is recommended for its comprehensive product range and satisfactory customer experience.

How to file a complaint about YesStyle?

Here is a guide on how to file a complaint against YesStyle on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with YesStyle in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with YesStyle. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against YesStyle on ComplaintsBoard.com.

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Contact YesStyle customer service

Phone number

+852 2786 0817

Website

www.yesstyle.com

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