Menu
YES! Communities
YES! Communities Customer Service Phone, Email, Contacts

YES! Communities
reviews & complaints

www.yescommunities.com
www.yescommunities.com

Learn how the rating is calculated

2.5 322 Reviews

YES! Communities Complaints Summary

119 Resolved
200 Unresolved
Our verdict: Engaging with YES! Communities, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Claimed
YES! Communities has claimed their business profile
Get notifications about new complaints and reviews of YES! Communities. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

YES! Communities reviews & complaints 322

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
3 reviews
Sort by:

Newest YES! Communities reviews & complaints

ComplaintsBoard
C
4:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities with held title to home so that I couldn't sell/impounded home with eviction

I purchased cash price for a mobile home 01/2017 from Kenwood Landing Mobile Home Park.. I paid lot rent.. I was suppose to receive title to home 2 weeks later..After several months passed still no title.. I was told to check with tags and title of Fayette Co., upon doing so the home was still under their company's name..After speaking with the landlord about this they kept saying it was on the way then their attitudes changed.. I had multiple buyers for the home but instead, they evicted me and my family and impounded our home which cost me 36, 000 dollars cash..We have been homeless ever since..No one cared and declined to speak to me... I need your help because this was a wrongful eviction.
Thank you
Chainmail Bass

Read full review of YES! Communities
Update by Chaunkaila
Jan 18, 2018 4:52 pm EST

These are all lies from the landlords... They lied about my title and I see you didn't mention that part.. I seeked my own assistance... The lot rent was only late for class August 2017... Community Action sent Kenwood Landing my half of the rent, they kept the check and wouldn't allow me to pay the difference... They never once ever offered to by my home back... I'm the victim here and you act like this is funny... They also put an immediate hold on my title so that I was force to sell for 2, 000... What a loss.. Something needs to be handled or maybe I'm talking to the wrong people. I need answers and resolutions.. Have you seen the views? This can't be the corporate office, can you send me that information please...

Sent from Yahoo Mail on Android

On Thu, Jan 18, 2018 at 4:15 PM, ComplaintsBoard.com
wrote:
Hi Chaunkaila,

A new comment has been added to Yes! Communities - with held title to home so that I couldn't sell/impounded home with eviction

Sincerely,
ComplaintsBoard.com Team
We are here to help

Visit "My Subscriptions" page to unsubscribe from the above thread

Hide full review
ComplaintsBoard
J
3:40 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities repairs not being completed

I have been in contact numerous times with the office on site reporting necessary repairs. After 3 visits from maintenance the leaking pipes and damaged floor and wall have yet to be repaired. I was contacted by the property manager on 1/5/18 guaranteeing that the repairs would be complete by COB. They were not, I emailed the property manager that night and received no response, I called today 1/9/18 left a message and sent a follow up email. The property manager states she didn't know why the repairs hadn't been completed, and that she was sending in the maintenance supervisor...

"I am unsure why they were not completed on 1/5, but I did send my maintenance supervisor into your home today to do repairs.
Please take a picture of the areas that still need work if they are not completed when you come home today.

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
10:59 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities living here

Please dont move in yes communities. We have sent emails talking office issues. I have a home next us falling apart. We brought a new home brought in here. We were robbed before moved in. Broke our slifing glass doot stole a bristo table nice outside table. We begged office corporate emails for help. Noone cares. The house other side every friday he get drunks son, and jams music louder he gets drunk louder music i hear in home. We cant tune it out with television. You have raise volume so loud it would give you a headache. They let others have fences other things we our told we cant do. The one gets drunk has made a man made fence area his dogs go bathroom. Only place it stinks. This been going on since May 2016. They our not going help in here. We need our broken driveway repaired. Brojen pathway. They move anyone in here. We give up. WE HAVE PICTURES VIDEOS PROVE EVERYTHING. WE STAY OURSELVES. NOW LAYING HERE PAIN THE BEIGHBOR DRINKS BOUGHT A CHRISTMAS ONE OF THOSE THINGS PUTS COLORS HOME. WELL NOW FLASHING MY WINDOW. I HAVE VERTIGO CAN CAUSE ME A SEIZURE. THEY OUR INTERUPTING ME TRYING TALK MY CLIENT'S CANT HERE THEM IN MY HOME. TONIGHT I CANT SLEEP SO MUCH PAIN ROOT CANAL FEVER. HE FINALLY STOPPED YELLING MUSIC AT 10:44 PM. I JUST WANTED REST TONIGHT. THEY OUR NOT GOUNG HELP YOU HERE. WE ALSO BERN THROUGH PROBLEM 3 TIMES THIER WATER BACKING UP OUR NEW HOME TUBS TOIKETS BECAUSE THE DRAIN CAP OUTSIDE FULL OF DIRT ROOTS. ONE TIME THEY SNAKED 200 FEET. NOW STILL DOES MY SHOWER. WE GIVE UP. ALL WE KNOW DO SAVE MONEY GET OUT HERE ASAP MOVE HOME. THEY OUR NOT GOING HELP. WE ABIDE BY OUR LEASE. THRY LET PEOPLE HAVE FRNCES ECT..ECT..ONE NEIGHBOR HAS A CHICKEN COOP AND CHICKENS. THRY DONT CARE. WE SENT EMAILS TO YES COMMUNITY CUSTOMET SERVICE. BEEN OFFICE. SICK WRITING EMAILS GOING OFF HELP. NOPE NOTHING CHANGES. MAYBE BE DIFFERENT THEY LIVED HERE. THEY DONT CARE. I REGRET WE MOVE A BEAUTIFUL NEW DOUBLE WIDE HERE. THEY LET PEOPLE BE ADDED LEASES NO EMPLOYMENT BAVK GROUNDS EVICTIONS CKS..EMPLOYMENT CKS. I KNOW ONE PERSON ADDED LEASE NEVER CHECKED FELONIES NEIGHBOR KNOWS THIS PERSON HAS FELONIES. THIS PLACE HAS WORN US OUT. WE HAVE SPENT MOBTHS CLEANING LOT THAT WAS THIER JOB DAY ONE. GOOD LICK ASKING HELP. THRY MAY GET AROUND TO IT IF YOUR LUCKY. WE OYR JUST WORN OUT THIS PLACE. WE JUST WANT BE ABLE COME AND OUR HOME BE QUIET NOT HEARING YELLING PEOPLE PARTYING 3 AM. WHEN WE FIRST GOT HERE THE RIN DOWN HOUSE WAS SELLING DRUGS. THEY DID GET RID OF THEM..JUST PLAIN OUT EXHAUSTED. YOU HAVEKNOW IDEA WHAT YOU GETTING INTO.

Read full review of YES! Communities
Update by Maniac223
Jan 01, 2018 10:31 am EST

We do need say some last things. We need to correct somethings in the last post. That date the dogs and music started is june 2017 not 2016. We moved in may 2017. We were told in here there was not a home between both neighbors to the left of us and right in her for 6 to 7 years. Jea the electric company told us 9 years. We just want in live and peace and quiet enjoyment. Just relax, rest ect. We our both worn out and exhausted. Why cant shelly your yes local community manager just sit down with us and just resolve the music and dogs issues. She said she would. Yes, it is news year day and we just did get legal advice no more our we to respond to any
new post by the yes community on this website. Your cooperation is greatly appreciated in these matters of music, dogs barking ect..

Update by Maniac223
Dec 31, 2017 11:30 am EST

No. We have sent numerous emails to corporate and they have seen the videos! do not lie! no, we wrote a email for shelly handling getting rid the neighbor on our left yes and she did handle getting the drug people out ect .But we have shown the office so many videos to office the barking dog, s music were shown plus neighbor across the street scream f word. Oh no! our you missing the other multiple emails sent to corporate. I will have all pulled out of my hard drive if needed. Plus others in my microsoft windows we have saved. Why does yes community allow this neighborhood be in the conditions it is. Why? get rid of the chickens and chicken coops. Cars on grass. Ec.Ect.Ect. Houses falling apart. So many emails to corporate and now you want to put this on this website. Did you not miss the emails we have sent to corporate and never would been sent if the music and dogs had stopped since june 2nd 2016. Again, i have emails in microsoft windows sent to you through corporate website. The issue neighbors on the right we he have dogs, music office has see these videos since june 2nd 2016. Do you want to be woken up all hours. Cant enjoy your new home. Watch tv ect. Husband at night. Don't forget the man they got rid of torn up the yard visiting the neighbor across street this month december 2017. Shelly had removed. Bragging down the street tore up our yard. We spent close to 3000 in here in yard. Oh no. Do not make us liars. Had to call security after 11 pm december 29th 2017. This friday december 30th 2017 dogs again barking woken up again. Like always. Goes on every friday night. We don"t have a couple videos we have many and that office has been told and told and told over these issues of dogs and music every friday night.They have seen the video"s and they get the emails from corporate. We asked over and over why our they allowed a illegal fence in area their dogs go out only. It stinks. The only place they go use the bathroom. We walk our dogs on a leash and pick up feces. Corporate this friday had to deal with december 29th to the music after 11 pm. Woken up! we just got news yesterday this all from new neighbor next door on the left she is leaving for the safety and welfare for her children. She showed us major flies in the rear bathroom getting in and they our sewage flies. She found out the plumbing is not hooked up outside for years.Raw sewage has been going into ground for years.The roof torn off nasty porch ect ect . She showed home no smoke detectors wire seen through walls old installation ect. This is a fire hazard too.Great live right next door and i am sick with a autoimmune disease and on chemo. You did get a email to corporation thanks shelly in office got rid of the last tenants drugs people and lady across the street her daughter was living there screaming f word back in forth. Across street her mom. The mother was arrested domestic violence.We understand the mom owns home to the left of us. She is back in here and her boyfriend too at the mothers home.. Our they on a lease go through what we had to move in here. We know we write this on this website we know there will be some type of retaliation again. Just like after the email written corporation december 17th 2017. Retaliation 19th of december 2017. What about the other emails {many] our they missing? .Numerous ones begging and begging for barking dogs at 6 am 5 am ...Music..Ect ect . Well another video of dogs just now as i am writing on this website having e to stop take a video dogs barking in legal fenced area.We put camera faced down our grass and record. We our not willing to discuss this on here anymore. No, for legal issues. We will not respond to this community board any longer. We our not liars! we would not even be on this website writing any of this. We have a busy life. If people do their jobs. We lived years ago in another community. It was wonderful. They did not allow any of this. Your fined we were told. We had do our grass. Too high fined. They even shared expenses to pressure wash homes our you had do it yourself fined. Decks had permitted cit sheds too. That is why we chose to buy a nice new home go to a community becasue our last experience. What a shame about this place.

Update by Maniac223
Dec 24, 2017 11:12 am EST

The breakers. But now we live in fear everyday of retaliation from the office management here because numerous prior emails were sent corporate about these issues and others not listed here.We were not getting help from the local management of the yes community. If the office had helped us we would have never written the emails to corporate asking for help.

Update by Maniac223
Dec 24, 2017 9:41 am EST

this was meant for Jacksonville Florida not alabama

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
3:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities re: original mngnt complaint

Apparently I'm not allowed to reply to your reply to my original complaint and now magically my password that even an email from the site confirms as my password is not working 😡😡😡😡
The harrassment started long before the dog incident and I've got proof she lied I can get statement from dcf and neighbors and families to prove the lies.
We didn't remove the dog because animal control gave us a confinement order and first said dog couldn't be relocated while this bs case was investigated. They cited a state statute in the ticket. The night it happened animal control didn't even think it was a big deal they never even spoke to my daughter they only came back the next night and wrote a citation cause the same mngr harrassing us made them. And she came over screaming (not talking like a professional person should) as she normally does scream and acts unbalanced and I've got witnesses to that as well as her almost driving into my porch.
My daughter is a victim because her ex boyfriend pushed her and tried locking himself in the house with my grandson and when he was gonna be arrested he ran from the police and then almost 2 months later cane here with his sister to try and kidnap my grandson so police obviously had to come for that as well.
My daughter and I didn't know he was off his meds and he knows he's not allowed here, we didn't cause either incident and have had him file multiple false complaints to dcf to get back at my daughter for breaking up with him.
And the last false case was closed out in less than 2 weeks cause they said it was bs.
I can prove the harrassment long before the dog thing she's just using the dog thing because we called her out in the inspection lies and lying saying dcf said something they have told us they never said to her and advised us they never discussed any case with her.
My daughter was a victim and that mngr made her stress level and mine so much worse on top of what her ex caused that we have both had documented stress related health issues from her psychotic vindictive behavior.
My daughter's ex is a terrible person, but we don't deserve having what he did taken out on us
And the owner of the other dog called a false complaint in on my daughter and her friends one night and the sheriff is happy to get me that paperwork if I need it to. They moved their car to visitor parking so I could get out of the driveway in the morning which took them 10 mins total between moving the car and smoking a cigarette, meanwhile the only people out when they did were the other dogs owners, who lied to the police and said they were wandering the neighborhood smoking joints. But yet again they were barely out of the house 10 mins to move the car. And the sheriff who showed up said they were clean and beyond cooperative, we all allowed him in the house to discuss the baby complaint and we're very cooperative and he even remembered a previous traffic stop with these same kids a CPL weeks earlier and said oh I remember you guys, you guys are clean as a whistle .
The other dog a Yorkie came into my yard almost 6 ft with whoever was walking it, my dog ran out of the screened in porch to sniff the other dog since it was in his yard, the other dog growled and bit first
I have 3 witnesses to this. If this dog was aggressive this wdnt be his first scuffle but it was and just cause he's bigger doesn't mean he started it, and the other owner was stupid enough to put his hand between the dogs months while they were fighting who does that. I also have 3 witnesses that the other owner put his hands on a teenaged girl helping get Rocco and pushed her and that was never addressed
I should've taken a picture of the people their dog left in my yard I guess to prove they brought that little biter into my yard.
Rocco had just been at pet supermarket the day before getting shots and never even noticed other dogs were there, because he's a big baby and is never aggressive unless attacked first.
And the ongoing harrassment started months before this minor scuffle and again I have proof
I have witnesses and people willing to write statements
And I'm gonna assume that mngr didn't bothering informing anyone that in multiple emails I said I'd be happy to move but just needed a month or 2 to find a place

So she is choosing to waste the time energy and money on an eviction when we are happy to leave I just can't find a place quick enough with a toddler, 2 dogs, and both of working
And not alot for rent this time of the year
But I had told her I was meeting with a realtor and already searching for a place
She said she isn't accepting my rent and would re-return my Nov checks as soon as possible 2 weeks ago and I still don't have them back and have lost out on 2 different places cause that was the deposit money I need to move and I didn't have it cause it hasn't been returned yet
Get the whole story, this dog didn't start the fight the happy Yorkie who also pooped in my yard and regularly poops in my yard did, and the harrassment had been ongoing for months, I have witnesses and emails, and have discussed things as they have happened each time with coworkers
I can prove things were ongoing pattern of harrassment
And an attorney said I have a good case, but I just want to move and there was no need to put an eviction on my record when we were following the state statute on the citation
And when she returned my rent checks the first time she didn't tell the person here at my house for the inspection who took video of the cleaned house and didn't leave me an email or voicemail saying they were on my dining room table where my toddler grandson could've got them or my dogs
I almost didn't find them
How professional is that
I hear from multiple neighbors how she threatens almost everyone with 7 day notice for stupid stuff, and had the nerve to tell a guy who owns his house she'd throw him out and take his mortgage away
She is beyond unprofessional, with screaming and lying, not to mention
I don't know how any of the people at this community couldn't tell my roof needed to be replaced before we moved in
It was leaking only a few weeks into living here and had black spots that looked painted over, which I've got pictures of before and right after hurricane
And then took more than 3 months to replace it, it wasn't replaced until after a hurricane
And I've got emails where I'm told Workman will be at my house yet noone shows up each time and I'm never notified they weren't coming
She's lucky I didn't get code enforcement in here.

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
6:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities unethical behavior

on november first 2017 i notified office of yes communities that i no longer needed my shed. i notified on 11/1 and was paid until 12/1. was notified that could not remove shed until 1/1/2018 and i was responsible for rent on the shed for december. i am not responsibile for their limitations and do not owe rent for december. resolution has not been resolved.
would spreciate possible solutions to problem.

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
P
5:50 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities sewage problem and other maintenance problems in texas

We have had this sewage problem off and on since we have been living at el lago ii in fort worth texas #13. We have called and called and when someone finally come out, they tell us there is no problem. Several months later they come again, and says there is a backup and supposedly fixes it. The manager has the air ducts cleaned out, but the smell still lingers. Recently they were to come check and fix the pipes and lied and said they came by and the door was open. When I know they are coming I look out for them. No call from the park, nothing. Im getting a feeling the maintenance dont want to do their job! We have told them of the stinch constantly being smelled, and surrounding neighbors, family and the leasing agent smells it when coming up to the house. Since management or the maintenance people dont have to live in this [censor], I feel they don't even care because if they did, this problem would have been taken care of a long time ago!. Mind you, we pay well over a thousand dollars in rent, and we are supposed to stay in this aweful [censor] 5 years after we buy our home, but yes communities shout out they strive to satisfy their customers! [censor]! I want this taken care of immediately! As well as other maintenaces we have needed done around our home we have been asking about for years!

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities management/harassment

My daughter and I have been subjected to an ongoing pattern of harrassment, I emailed corporate the only response I got was some guy trying to sell me a house.
I have contacted an attorney and will be again tomm I'm at the point of being ready to file suit
I have documentation and witnesses to back me up, she lies about inspections and has even lied about what she said someone else said about the house. I just want time to find some where to move cause she's threatening eviction based on her lies

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
10:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities constant traffic from one resident

We purchased our home in April 2014 at Country Club Crossing in Altoona Iowa. Our lot rent is ridiculously high but I was willing to pay the higher price for a higher end community where people lived by the park rules and everyone took exceptional care of their home. For the most part, it is a nice park but we have had a high turnover of management and maintenance since I've been there and there is one particular home in my neighborhood that is a constant nuisance. They continue to cause issues with their visitors. Of course, we're not sure who is supposed to be living there but their visitors have picked up again tremendously in the last month where there are numerous additional vehicles parked all over the neighborhood every night and on the weekends it's ridiculous. This past Saturday night they had at least 3-5 vehicles park east of their home, then 6 vehicles parked in the street in front of my neighbor, an additional 2-3 vehicles at the clubhouse parking and 3 in their driveway. One other resident had someone come over a couple of times to help roof his garage and he had nowhere to park so he had to park in the street across from this line of vehicles. There have been numerous times if an emergency vehicle had to get through it would be impossible. That's approximately 14 vehicles for one house. I understand people are allowed to have visitors but no one else in the neighborhood can have any visitors due to lack of parking because of one resident. I have heard numerous complaints about the numerous cars and it's difficult to pull in and out of driveways for residents. I have also witnessed, numerous times, where they have had visitors park in back of their driveway and this past Thursday they had a car parked in their yard. These people have no consideration or respect for the other residents in the park or the neighborhood. The BMW that is on the west side of the driveway hasn't moved in months. In addition, the amount of trash on our streets has greatly increased with the additional traffic from their visitors. There is trash everywhere and no one picks it up. We finally got sick of looking at it and picked it up ourselves. I complained about this same resident and the same problem to the previous manager in May 2016 (I have that e-mail as well) and obviously nothing is being done. I have pictures but I won't post since they have license plates on them (some anyway). There are also kids who leave their toys and bikes all over their front yard and it just looks trashy.

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
11:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

YES! Communities clogged sewer pipes in the ground

The sewer pipes are clogged because a tree root is growing in it. We are buying the mobile home so my dad unclogged the pipes in the mobile home but there is more tree root growing in the ground pipes, which we informed the community office about but they stated it was not their problem since we are purchasing the mobile home. We are paying rent for the land though, and we are very displeased and feel that the issues with the sewer pipes in the rented land should be taken care of. We live in 272 w Lawson Rd Trlr #90, Dallas TX 75253 at Arbor Spring. we can be reached at [protected].

Read full review of YES! Communities
Resolved

After I wrote this complaint I sent the same complaint to their customer service and in less than a minute I was contacted by the Arbor Spring office, who was more than willing to help now and stated she would have someone fix our plumbing issue.

Hide full review
ComplaintsBoard
A
8:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities management

Have been trying to resolve a issue concerning insurance money.. I have been calling a Mr bucannan an leaving messages for the last two weeks with no response .. This is money that I turned over more than ago.. I submitted a quote an no money was sent for the repairs. I also hired legal council an fought the insurance company for more money an won. Since this I have lost my home.. Now there is all this money up in the air an no repairs have been done...

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Y
3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YES! Communities horrible treatment/no communication/locked out of home

Hello, 09/12/2017

I am writing this formal complaint against Creekside of Seagoville. I have been a resident at #114 for a little over a year now. For the most part, things have been peaceful and I have no complaints. There was a change in the office and things started changing. There are a few things: I receive a notice regarding Gold Key Service. I was told that this was when things are checked and replaced if needed. When I get the notice, it is a range of days that they will come with no exact date. I have needed things replaced and I have had to replace them myself. I never even know when they come unless they lock the bottom and top lock because I only lock one. Next, when I get my rent notices now, they are left on the windshield of my car or under a rocking chair on my porch. They now have NO PLASTIC covering them. So, when it rains, I just have wet paper to look at. I don’t know why this changed. It used to be left in my door in plastic. Next, I had in issue with my screen door months ago. For some odd reason, it started sliding out of place and dropped down MUCH lower than it should have. It would not close. I called constantly for 2 weeks before it was “fixed”. It still catches in the top and will not open without force. I am writing this complaint mostly for what occurred last night. It all started Sunday when I woke up and my screen door would not open. The top corner had slipped again, but this time, it fell into the space in-between the door panel and I could not open my door form the inside. I had to come in and out through my back door. I had 2 of the regular kids come by to mow my lawn and I had to let them know that I could not open my front door to talk to them. So, I took the risk and sent a message to the office via Facebook, Sunday at 2:40 pm. I explained that I need my screen door REPLACED because this is a reoccurring issue. I also explained that I am having to go out of my back door and that I need a key to my back door. So, I ACTUAL GOT A RESPONSE Monday at 11:24 am! The message was very sincere and I was told that someone would be fixing it the same day. I was happy with that. I got home around 6:30 am to find that My front door was locked. I was panicking, but not too worried because I know I could go in through the back door. So, I went around to the back door and IT WAS LOCKED! So, I went back to the front door and tried my key several more times. No Luck. I tried the back door (even though I know the key doesn’t work). No LUCK! I called the office and left 3, maybe 4 messages with the “emergency” maintenance voicemail. No one called me back. I was outside until 11:30 pm. I GOT HOME AT 6:30! The ONLY neighbor I know was kind enough to invite me to his home, but I had to decline due to I am SEVERELY allergic to cats. I had to call someone to help me access my residence. Now, the main issue to that I have is that as of right now, it is 2:38 pm. Not one person has contacted me regarding my calls to the afterhours phone line, no one has called me from the office. No one has checked on my well-being. I looked online at the property and the complaints are regarding communication. I have written letters to the office with no response! Action is taken, but they do not let you know that they have received your letter or they don’t let you know if it can be accepted or not. Also, no one answers when you call. There is one gentleman in the office who is very helpful and treats me like I am a person. I was not able to get into my home for over 5 hours. I could not get in my home. I called the emergency number. I left messages. No one has viewed or responded to my messages on Facebook for today. I am an average tenant. I may not pay on time, but I ALWAYS pay my late fees and try to contact the office and let them know if anything will prevent that. I appreciate the waiving of the late fees the month I received my notice, but this a HORRIBLE way to treat people. I understand that we are just people that pay rent so that you can have a paycheck, but don’t get so caught up in your position that you lose your human factor. I have NEVER felt so unappreciated by a landlord/management. I pray to God that He keeps me on my toes so that I have no further interaction with the staff. I’m sure that this will just go to the office, but I have copied this and am researching the number to corporate now. I will forward this to whomever is willing to listen and offer some type of empathy/sympathy/compensation or SOMETHING! I have spoken highly of this place and recommended at least 3 people to Yes properties, but I am 100% that I am going to make them aware of my experience and advise them otherwise. I am most definitely planning to move after this leasing term is expired. Jose was the reason I felt good about coming here. He has been nothing but kind to me. Even to this day. It was deceiving. But, I am naïve for believing that everyone actually cares. I will continue to pay my rent and stay out of the way. I can see that my feelings do not matter at Creekside. I have prayed about this and that is all that I can do.

Read full review of YES! Communities and 2 comments
Update by Yellathang82
Oct 18, 2017 5:32 pm EDT

Welp, as of 9/15/2017, it has been a month since I have been forgotten about. I was told by Roxanne over the phone and by the maint. man that I would have a door. I STILL have no storm door. They said that it has to be ordered. I was left a note saying that it would be ordered on 9/15. That day came and went. When I called, I was told that the door that was ordered was the incorrect size and that they had to send it back. Also, I was asked if I have tried my back door because they sprayed WD-40 in it. I explained that I do not know to try something if I was NEVER told that anything was sprayed in the lock. The reason they haven't replaced the lock is because the locks that were ordered were privacy locks and so they are waiting. IT HAS BEEN A MONTH AND A SERIES OF LIES! My home is still settling, so the door keeps coming off track of the frame and would not close. Roxanne called to apologize like always and sent the maint. man to take my storm door off bc it would not close, that man looked me in my face and lied. He told me that "the door will be here Tuesday, but if it came Monday that he would install it Monday instead. He had another gentleman with him. They never cam back. I came home a few weeks later to see that all the screws had been removed from the frame, but NO DOOR WAS INSTALLED. The screws were all on the porch and table. As of today, 10/18/2017, I have NO STORM DOOR OR REPLACEMENT LOCK w/ KEY FOR MY BACK DOOR! LIES, APOLOGIES, LIES, APOLOGIES! I have not been offered ANYTHING for the inconvenience! NO WAIVER OF A PET FEE, A FREE YARD MOWING, DISCOUNT OR ANYTHING! Just apologies that have meant nothing for a while The bad thing about this site is that I think that it goes directly to Roxanne or someone in the office who are actually the problem. I am NOT HAPPY and the service that I have received is horrible, but the fact that I have been forgotten about completely! Speaks ALOT about this company. I will be submitting my complaint in writing to corporate because again, I keep getting routed back to the same people.

Hide full review
2 comments
Add a comment
R
R
rcuellar
, US
Oct 24, 2017 4:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am a home buyer in a Texas Yes Community. I also have been noticing that notes get left on the wind shield of my car, sometimes it gets wet due to all the humidity and then it looks like a chewed up piece of paper, I've even found 1 in front of my next door neighbors house. I too am an average person, I may not pay on time at times, but I do pay what was due including all the late fees. I wonder sometimes if all those unrecognizable notices counts towards eviction notices and on top of that all the phone calls I try making which goes straight to voicemail counts as my attempt to let management know what prevents me to pay on time. I work a full time job, my husband has been a student in school doing rotations at the hospital for free, he doesn't have much time to carry on a part time or full time job over the past year and half.
We are a family of 5 struggling to make ends meet. We have invested all of our time and funds into providing a roof over our childrens heads and ours as well. We will start getting notices at our door on the 6th, if we don't pay by the 5th. We have been told we can get help, but we don't trust that due to a past situation a year ago or so with our old management, we basically just kept getting the run around.

Y
Author of the review
Y
Yellathang82
, US
Oct 26, 2017 12:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of rcuellar

I am sorry to hear that you are dealing with bad service as well. I have faxed my complaints to corporate last week and heave heard nothing back. I also spoke with a member of management Monday (Jose) and was told that he would take care of it this week. Today is Thursday, October 26 and I still have no door or back door lock w/keys. This is ridiculous. I pray that things get better for you!

R
R
rcuellar
, US
Oct 26, 2017 4:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When we first moved in we requested a shed and the old management said we would get one. Over 3 years later we don't have one. Last year we had a storm which blew out more than half of our skirting. So not only did the management back then talk to me on the phone about getting it all repaired, I went in person to the office and spoke to them several times. After a year later and new management we just got it fixed a week ago.
I am not going to lie, I am not a perfect person, I have been late on the land and mortgage but when I did pay it, I paid all the fees as well. My family had a bad financial hardship 2 years ago, which caused me to go jobless for months, leaving my husband to be the only one working to support a family of 4. We've talked to the bank to see what kind of assistance was available to us and all we got was the run around, . The office said talk to the bank, the bank said talk to the office. After more than several attempts to ask for assistance, it took a toll on my husband and I and we lost trust in them and gave up.

The new management is understanding and treat us like humans, much better than before, I still have animosity towards management, which I shouldn't, but the old management made this way.

I wish you better luck also, keep bugging them, even if you have to constantly talk to them everyday and maybe they will give in and fix your door

Y
Author of the review
Y
Yellathang82
, US
Oct 26, 2017 4:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of rcuellar

Glad it's better for you and I will. Thanks!

ComplaintsBoard
T
4:20 pm EDT

YES! Communities unethical behavior

9/6/17 Diana, Shaq and Shereeka (not sure of spelling) at the Eagle Creek Ranch office.

I have had several instances of unprofessional behavior with this new staff and the only one of the three of whom has shown any etiquette at all would be Shaq. Today I noticed an increase in my lot rent and when I called at 9:50am and left a message with Shereeka to have the manager call me back I did not receive a call back. I called back at 3:35pm when Shaq answered I explained to him I called to talk to Diana that morning and had never received a call back and he transferred me. I was sent to her voicemail so I called back and Shereeka answered. When I asked her if she had spoken with Diana she told me she was unsure of what the increase in my lot rent was for and that she really "don't have nothin to do with that" she then said she told Diana to call me but Diana was "really busy" and if I wanted to I could come in and talk to her. I then relayed to her the reason I was calling was because I did not have time to come in before they close. My office hours are the same as theirs. So she put the phone down to walk to "really busy" Diana's office to ask her what my increase was for, instead of warm transferring me so that I could talk to the manager myself, she put the phone on the desk. When she got back she said Diana pulled up the information and said there was an annual rate increase. When I asked why I wasn't informed she then again said "I don't have nothin to do with that but if you want to come in the office to talk to Diana you can".

Read full review of YES! Communities
Hide full review
ComplaintsBoard
K
8:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities residency

I have contacted the office of my community several times about people parking on the street blocking, most all, traffic in or out and parking in front of others houses. I bought my house here and pay lot rent to be here and should not have to find an alternate route to MY house because the office refuses to enforce their own rules and now the rules of Fort Worth code enforcement. There are now fire lanes throughout the entire community and yet people are still parking on the street, on top of these lines, because the office refuses to actually do ANYTHING. This is ridiculous and I encourage people to find other places to live because the office staff however nice they are, are completely useless and refuse to even answer the phone most of the time.

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
4:07 pm EDT
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities false eviction, discrimination

My mother is disabled she gets paid on the 3rd of every month so of course we are charged a late fee every month this month we received an eviction notice because our site manager is tired of us being late even though it has been explained to him that we get paid after the first. They would not except the rent until the late fee is provided so when so we had to wait until I got paid to provide the late fee which was only $25 I provided the rent and late fee but was still told to come and get payment because I was sent to eviction I have an elderly mother and 3 younger kids I can not afford to be evicted or move and I don't want an eviction on my background all I wanna do is pay my rent please help me. There was a sign on the rent drop box that explained as of Friday if you were turning in your rent it would be a $75 dollar late which I had but the manager said that the note only applied to certain people which was a lie because it was on display for everyone to see they also had a note up for the 5th with a late fee of $25 and the 10th with a late fee of $50

Read full review of YES! Communities and 2 comments
View 0 more photos
Update by Lot 507
Aug 15, 2017 2:05 pm EDT

I also pay according to policy and procedure because I include my late fee every time I pay

Update by Lot 507
Aug 15, 2017 2:02 pm EDT

I don't have a past due balance

Update by Lot 507
Aug 15, 2017 1:59 pm EDT

She has other bills too

Update by Lot 507
Aug 15, 2017 1:59 pm EDT

My mother get paid on the 3rd and we split rent every month

Update by Lot 507
Aug 15, 2017 1:58 pm EDT

Correct due to how I get paid you can clearly see out of those 8 months 6 of those months I paid like that due to how I get paid every month

Update by Lot 507
Aug 15, 2017 1:54 pm EDT

This is what I'm talking about with the site manager I can't help the way I get paid so because I can't pay when you guys want me too you evict me even though I pay my rent every month I have explained this over and over once upon move in and again in February I get paid the second week of every month I pay my rent every month plus late fee with no problem I don't understand the reason why you have a late fee policy if you don't abide by it you can't force me to do something I can't do I can only pay when I get paid which is normally around the 8th of each month I'm a hard worker and I don't deserve this I will just have to fight this

Update by Lot 507
Aug 15, 2017 1:45 pm EDT

I get paid the 2nd week of every month I will always pay like that but I pay and I pay my late fees with no problem

Hide full review
2 comments
Add a comment
F
F
frances01
, US
Aug 24, 2017 4:22 pm EDT

have your mom pay all the rent and you pay her back there problem solved

A
A
Ashli oaks resident
, US
Aug 17, 2017 12:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I know what you mean I live in the Denton Texas Ashli oaks community and even though I have auto draft on the 5th every month like clock work I get a 3 day notice.

ComplaintsBoard
D
12:22 pm EDT

YES! Communities park management

First of all the park raises our lot rent when i first moved to hickory creek community in Denton Tx my rent was under 400 a month this was 20 for water 20 for sewer and 18 for trash which was picked up twice a week. Today rent is over 500 they took trash out of monthly dues to go to city they doubled the price from 18 to 35 and only come once a week . My lot rent is slowly becoming as much as my house note . They decided to change people for the third time since i owned my trailer . The pool which was supposed to open in may during memorial day didnt open till july because management decided to resurface the pool, why this wasnt done during the season the pool was closed is beyond me . Then they close the pool throughout the week and no notification as to why my rent is going up but yet we cant enjoy the emenities in the park i am aboyt to go to the city about this park

Read full review of YES! Communities
Hide full review
ComplaintsBoard
M
12:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities community pool

As you can see by the pictures taken on August 5, 2017, our community pool is in desperate need of maintenance. As a working resident, relaxing by the pool is a luxury on a weekend but not with the pool looking like this! Health hazard, just plain disgusting. What does it take? Residents abide by rules, pay lot rents and rely on amenities provided. This should be extremely embarrassing to the management of our community. What would potential new residents think looking at this? Take care of our pool!

Read full review of YES! Communities
View 0 more photos
Update by Marsha Aksentowitz
Aug 08, 2017 3:28 pm EDT

Yes, I received an email from Stephanie in the community office - here is what her email said:
We have been in the process of getting the pump repaired and finding a leak and repairing it as well. It was closed this weekend until these items are resolved. We are working on it.
 Stephanie Majefski
 Two different explanations (pump repair/leak versus chemicals) so went by the pool today. It looks better; I wouldn't say standard blue, but not as green. I passed Stephanie's email to the facebook group and will now share yours. I appreciate the response from Yes.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
11:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities scammers and liars

We came across A Yes! Community and checked out the place and we really loved it for its cleanliness and its looks. We decided to rent a spot in there for our new mobile home that we recently bought. As we talked to the manager and assistant manager we actually got a spot in there. I payed $541.41 in deposit and $80 for the application, $621.41 in total. As we where ready to move in we came in once last time to check if everything was fine and we had one BIG problem. The assistant manager told us that the spot that we made a deposit on was rented to someone else that came. Keep in mind that in a situation like this someone else would've gotten mad but I remained calm and asked for my refund back. They where really fast on getting the money but not as fast on refunding it. It has been almost 2 months since I asked for a refund and I have been contacting them to check on the status of the refund and every time they say that it's on its way. They acted in bad faith to us because they knew we weren't getting the spot we wanted but still asked for the money and cashed it real quick. We payed with a money order on May 13th and they cashed it May 15. For a place like that, I don't recommend moving there if the management is bad.

All i'm asking for is my $621.41 refund as soon as possible because the wait has been too long already.

Read full review of YES! Communities and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
D
D
Debi U
, US
Nov 13, 2017 9:16 am EST
Verified customer This comment was posted by a verified customer. Learn more

After speaking with a lawyer and threatening suit, a check for the security deposit was given. Minus the water bill, which legally should not have been kept either.

Y
Y
YES! Communities
Denver, US
Nov 13, 2017 10:18 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Debi U

Debi,

We are happy to hear your security deposit refund was received, the only water that would have been withheld was water usage during the days you were still living in the home, which is legal and standard practice. Best Wishes.

D
D
Debi U
, US
Oct 25, 2017 8:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Interesting... was the check every received? Because this is the same thing we were told about our deposit and now the manager conveniently no longer works for the property and the check is still not mailed.

Y
Y
YES! Communities
Denver, US
Oct 25, 2017 9:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Debi U

Debi, Please email YESICanHelp@yescommunities.com and our Resident Relations Coordinator can look into your security deposit refund once you have provided more information. Thank You.

ComplaintsBoard
T
6:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YES! Communities fined unfairly

Hello my name is maria mariscal I live on rolling hills #41 I received a letter stating I was fined with 225 bc of deck repairs paint and mowing... Last time I emailed bc they dont send any notices they did about the mowing and took care of it I did realized my grass needed mowing but as single mother its hard to find somebody reliable that can do it after 6pm by the time I get here I try to pay early my rent so I wont have any problems... Bow it says the 3rd attemp to comply? This is the first one I promised that if I wouldve known my deck needed paint I wouldve done something about it... I was diagnosed w cancer in my uterus and im trying to safe money to get treatment... I never give problems I dont play music or we are not loud its just me and my 2 girls 7 n 3 my ac unit broke and its been hot days havent been able to fix it... But I think this charge is not fair I am waiting for a response from a guy for the grass but cant pay the fine really then earn money to fix... They should consider and give time and recomend if they send letters date them... Please review this charges and at least give me time... I might not make it till december so if please give me time to save money and find cheap affordable ppl to fix the issues.

Read full review of YES! Communities
Hide full review
ComplaintsBoard
J
4:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities sewer/water billing

I have lived here at yes community for awhile and I have talked to several managers several maintenance workers and they all could not give me a clear anwser on how they charge the water/sewer to each of the familys here. I have asked for documentation on the water/sewer usage to each home. They claim it os digitally sent to the office. Ok well, why cant I see my individual usage chart or reading? Well it doesnt work that way or i will have it for you on the next cycle. Nothing! No documentation or nothing not even a phone call or a personal response on this issue. The whole community wants awnsers!
So I decided to do some research and ask some former employees with yes communities. There response was (Its very shady and they have loop holes they go through to make a profit.) I plan on calling the news station about this issue and Let them do some investigating of there own if I dont get awnsers. BTW I know they are cheating me cause I purposely turned my water off for a whole cycle just to see the results and i get my bill and a extra billing was on there for over usage on water/sewer. I mean this is a Scandal! A BIG Scandal!

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
4:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YES! Communities has left an official reply on this complaint.

YES! Communities crooks

I have live in one of there communities for over ten years. Over the years I have had several problems and complaints. My home was damaged by them and they refused to pay for the damage. The managers that run these properties are very rude and they are unreasonable in most situations. There is no recourse to talk to someone higher up that is the worst complaint I have.
The lot rent is way higher than any other park or community. They know they have you by the balls cause most people can't just spend thousands of dollars to move.. If at all possible stay away.

Read full review of YES! Communities
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

YES! Communities In-depth Review

Company Overview: YES! Communities is a reputable company that specializes in providing affordable and quality housing options in various locations across the country. With a focus on creating vibrant and inclusive communities, YES! Communities strives to offer a comfortable and enjoyable living experience for its residents.

Location and Accessibility: YES! Communities boasts a wide range of locations, ensuring that residents have options that suit their preferences and needs. Whether you prefer a bustling city or a peaceful suburban setting, YES! Communities has properties in various desirable locations. Additionally, their properties are conveniently located near major highways and public transportation, making commuting a breeze.

Property Selection: YES! Communities offers a diverse selection of properties, catering to different lifestyles and budgets. From cozy single-family homes to spacious apartments, there is something for everyone. The properties are well-maintained and thoughtfully designed, providing residents with a comfortable and inviting living space.

Amenities and Facilities: YES! Communities understands the importance of amenities and facilities in enhancing the overall living experience. Their properties offer a range of amenities, such as swimming pools, fitness centers, playgrounds, and community centers. These amenities are well-maintained and provide residents with opportunities for relaxation, recreation, and socializing.

Community Engagement: YES! Communities places a strong emphasis on fostering a sense of community among its residents. They organize various community events and activities throughout the year, creating opportunities for residents to connect and build relationships with their neighbors. These events help create a welcoming and inclusive environment for everyone.

Customer Service: YES! Communities prides itself on providing excellent customer service. Their friendly and knowledgeable staff are always ready to assist residents with any questions or concerns they may have. Whether it's addressing maintenance issues or providing information about lease terms, residents can expect prompt and professional assistance from the YES! Communities team.

Lease Terms and Pricing: YES! Communities offers flexible lease terms to accommodate different needs. They strive to provide affordable housing options, ensuring that residents can enjoy a comfortable living experience without breaking the bank. The pricing is transparent and competitive, with no hidden fees or surprises.

Maintenance and Repairs: YES! Communities understands the importance of timely maintenance and repairs. They have a dedicated maintenance team that promptly addresses any issues that arise. Residents can submit maintenance requests online, making the process quick and convenient. The maintenance team is skilled and efficient, ensuring that repairs are done to a high standard.

Safety and Security: YES! Communities prioritizes the safety and security of its residents. Their properties are equipped with security measures, such as gated entrances and surveillance systems, to provide peace of mind. Additionally, they have a responsive management team that promptly addresses any safety concerns raised by residents.

Online Platform and User Experience: YES! Communities offers a user-friendly online platform that makes it easy for residents to access important information and communicate with the management team. The platform allows residents to pay rent, submit maintenance requests, and stay updated on community events. It is intuitive and responsive, enhancing the overall user experience.

Overall Satisfaction and Recommendation: Overall, YES! Communities is a reliable and customer-focused company that provides affordable and quality housing options. Their commitment to creating vibrant communities, excellent customer service, and attention to detail sets them apart. If you are looking for a comfortable and inclusive living experience, YES! Communities is definitely worth considering.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact YES! Communities customer service

Phone number

+1 (303) 483-7300

Website

www.yescommunities.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with YES! Communities?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with YES! Communities Customer Service. Initial YES! Communities complaints should be directed to their team directly. You can find contact details for YES! Communities above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about YES! Communities. Discuss the issues you have had with YES! Communities and work with their customer service team to find a resolution.