Yanwenseveral returned packages not refunded

J Jun 19, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

2 packages were returned to UB7 0LB sent recorded and to be signed for. The address they were sent to was stated as return address on the outside of the packages. Both packages were received by Yanwen and signed for. I have since been told by customer services that they do not have a return address in the UK and that because I have returned the items to the wrong address I am being offered half of the amount I paid for the items. This is totally unacceptable and I am planning on escalating this matter as far as I have to in order to be fully refunded. It would appear that many customers are having the same problem.It would appear that Berrylook, Clolife and Wish are all part of the same company and use the returns addresses of UB7 0LB and UB2 5LF. I am prepared to report this company to trading standards, PayPal and I am prepared to go to the press with this matter if necessary, their conduct is disgraceful regarding their returns policy.

several returned packages not refunded
several returned packages not refunded


  • Ji
    Jill Martin Jan 25, 2021
    This comment was posted by
    a verified customer
    Verified customer

    False advertising, I ordered a double white knitted throw and today I received a 18” square of knitted cotton wool. I’m gobsmacked It cost me $30. Now on googling the return address I find this site. I’d appreciate any help. You can give as regards this company. Thanks.
    Regards. Jill Martin.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.