CB Parcel Delivery Services Yanwen Complaints #362-381

Yanwen review: po#:3103741480 seller vincant ( 1 comment)

alberto sardinas of Venice, US

May 11, 2019 2:09 pm UTC

Ue739776899yp-lt615398015cn
2019-05-10 10:34 妥投 yanwen tracking number
Item order number: 3103741480
Ordered 3/7/19 according to tracking no. vr055919708yp from dhgate.com

Mar 22, 2019 according to tracking

Delivered, left with individual -> your item was delivered to an individual at the address at 9:32 am on march 22, 2019 in riverdale, ca 93656. yanwen

This is not our address or state or city... we live in venice, florida 34293 so you delivered this item to someome in riverdale, ca.

We paid for this item... have waited for this item over 40 days and we want this item delivered... immediately... now it shows this item is unavailable
Contact me at [protected]@comcast.net

We filed email with yanwen also, twice... have not heard back from them... very upset with this handling of ordered item and the fact that we have waited 46 days with no info and if I hadnt checked through tracking no. I never would have known.

Po#3103741480
From: vialna

Created time: 2019-04-18 07:42

Item order number: 3103741480
Ordered 3/7/19 according to tracking no. vr055919708yp from dhgate.com

Mar 22, 2019 according to tracking

Delivered, left with individual -> your item was delivered to an individual at the address at 9:32 am on march 22, 2019 in riverdale, ca 93656. yanwen

This is not our address or state or city... we live in venice, florida 34293 so you delivered this item to someome in riverdale, ca.

We paid for this item... have waited for this item over 40 days and we want this item delivered... immediately... now it shows this item is unavailable
Contact me at [protected]@comcast.net

We filed email with yanwen also, twice... have not heard back from them... very upset with this handling of ordered item and the fact that we have waited 46 days with no info and if I hadnt checked through tracking no. I never would have known.

Vialna 2019-04-26 08:34

. we have waited 45 days for this order to have it delivered to the wrong address, somewhere in riverdale, california... according to the agreement

You are shipping another pair of pants, size 38 to us. please make sure you ship it to the correct address... listed on the o r d e r... and we want to know

How long it will take for us to receive this item. this is our first time ordering from you and we are not happy with the service that has been provided.

Vialna 2019-05-12 01:29

2019-05-10 10:34 genoa, oh 43430 delivered, in/at mailbox -> your item was delivered in or at the mailbox at 10:34 am on may 10, 2019 in genoa, oh 43430.
2019-05-10 07:51 genoa, oh 43430 out for delivery
2019-05-10 07:41 genoa, oh 43430 sorting complete
2019-05-10 07:16 genoa, oh 43430 arrived at unit
2019-05-09 02:35 detroit mi network distribution center arrived at usps regional destination facility -> your item arrived at our detroit mi network distribution center destination facility on may 9, 2019 at 2:35 am. the item is currently in transit to the destination.
2019-05-09 02:35 detroit mi network distribution center arrived at usps regional destination facility
2019-05-08 00:00 in transit to next facility
2019-05-07 18:30 chicago il international distribution center arrived at usps regional facility -> your item arrived at our usps facility in chicago il international distribution center on may 7, 2019 at 6:30 pm. the item is currently in transit to the destination.
2019-05-07 18:30 chicago il international distribution center arrived at usps regional facility
2019-05-07 14:34 isc chicago il (usps) processed through facility
2019-05-02 11:36 origin post is preparing shipment -> we have received notice that the originating post is preparing to dispatch this mail piece.
2019-05-02 11:36 chinabeijing ems processed through facility
2019-05-02 11:36 origin post is preparing shipment
2019-05-02 09:17 chinabeijing processed through facility
2019-04-30 19:18 china acceptance -> your item was accepted at 7:18 pm on april 30, 2019 in china.
2019-04-30 19:18 china acceptance

Second time d e l I v e r e d to wrong address... first time delivered to someone in califorina, now delivered to someone in ohio.
went through dispute and agreed to have item reshipper

Why cant you get the a d d r e s s correct we live in f l o r I d a... enough is enough we have waited almost 3 months for this one pair of pants... I dont care how you get it to us but I want to recieve this by the end of may... at the correct address on the

Original order

1 comments

Add a comment

DHgate2004

4 comments

DHgate2004 of PH

May 16, 2019 1:50 am UTC

Hi Alberto,

We checked that your order was already canceled and refunded. Usually, your refund will be completed by your bank within 3-7 working days. Please contact your card issuing bank to check in their reversal system whether there is a refund record from China in USD. If not, please request your card issuing bank to contact (VISA/AMEX/MASTERCARD) to check the record.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com

Regards,
Riane
Customer Service Center
DHgate.com

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