TravelSmith Outfitters review: I got only $30, but the seller must return full refund

Couple of weeks ago I have returned the clothes to www.travelsmith.com. I spoke with the rep, who told me that I would get full refund. Today I opened my account and noticed $30 on my account. It was from this company. I don’t understand why the sum was so small. I tried to reach the seller, but the phone was switched off. As well as he hasn’t responded to my emails. Please, maybe someone can help me.