The complaint has been investigated and
resolved to the customer's satisfactionResolved www.floryday.com — clothing
resolved to the customer's satisfaction
After receiving three dresses from this company and being dissatisfied with the irregular fit, and the poor quality of the material (the lace on one dress looked like crepe paper) I immediatley tried to "return" this merchandise to "Floryday", but the company did not include a "merchandise invoice number inside the package, nor did they include any "information" on how to return the items. Therefore, I had to go online to their "web links" but none of their "web links" provided me access to their customer service representative's because no phone number was provided and their "contact us" and "chat line" required customers to put in their "merchandise invoice number" (which I did not have). Moreover, they advised customer to check their "email, junk mail and spam box " for their supposedly "sent merchandise invoice number" I did, but nothing was sent from this company. After numerous attempts and unsuccessfully being able to contact this company to get a "merchandise invoice number and a product "return label" I called my credit card company and explained my situation on July 16th 2018 (well within this company's fourteen (14) day return policy) and filed a complaint.
To date (Nov 22, 2018) this issue has not been resolved because of this company's "scammed" business practices by of "sending ordered merchandise" and then "getting lost" by providing not legitimate links for customers to contact them within their fourteen day return policy (I found this out on the internet). Therefore, I'm stuck with this merchandise that I should have been able to return. Moreover, I am not the only person to be "hit" by this company, because on the internet there is a "BUYER BEWARE" posting, but unfortunately I did not read it until after I had difficulty trying to make contact with this company. On the other hand, I have contacted FTC and consumer.gov, because I don't think this company should be able to continue to "take money" from customers by "dumping" on them faulty merchandise and providing no means to make a "return" in a timely manner (by no fault their own) but only because of this company's "faulty and deceptive business practice policies and procedures!"
This company owes me $180.96 and a "Free" shipping label because my order was over #150.00. The items remain unworried, in its original package with the "tags" still on them, and ready to be shipped back to this "Deceptive" company!
The complaint has been investigated and resolved to the customer's satisfaction.
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