Writerslife.org — ongoing charges from 'free' promotional item
I ordered the Get It Done writer's toolkit from Platinum Millenium in September. I was directed to an upsell page that described a cute free sign in the copy on the page, and a YouTube clip. As the copy did not disclose an ongoing fee subsequent to the order of the sign I ordered it, and for the following months had $19.93 removed from my back account. I couldn't find any receipts for the deductions or even anything in the fine print of the emails I had received that explained this. Even the support desk email address didn't seem to be monitored. I went to the Facebook page and posted a question about the ongoing fees. This is the reply: "The $19.99 charges that you see are part of the monthly membership that you agreed to, when you also ordered the "Writers at Work Sign". If you go back to watch the sales video for that sign you will see that we fully disclose that by ordering the sign, you are also agreeing to become a member of P.W.A. (The Premium Writer's Association) for which there is a monthly recurring charge in the amount of $19.99. You can go back and take a look at the video here if you choose: http://writerslife.org/test-first-upsell/ I have cancelled your membership so you will not see any further charges." I would like to point out that the disclosure is predicated on viewing the full video, and as the only reference on the page is to a free sign I am not the first or the last to fall prey to this trick. An ongoing sum should be clearly disclosed and stated in writing, and future emails should refer to this monthly membership. If I'm a premium member I would expect to be reminded of this somehow.