Wotoba’s earns a 1.0-star rating from 0 reviews and 28 complaints, showing that the majority of customers are dissatisfied with purchases.
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online shopping order
I have ordered some clothes from this company and my credit card was charged November 17 2019. I got a confirmation email with a tracking number that does not register. It looks like its from China. I have emailed them 2 times with no response to find out what is going on. They have NO phone number anywhere. I want to cancel my order and get a credit on my card as it appears this is a shady company. I cannot reach them. My order # is WTA50436. The tracking # LW85420056CN and it states this number can't be found and not available in the carriers system yet. Check back later. If the order is on the way why cant it be tracked.?
return/exchange
I am trying to Exchange an item and you are asking for payment for that service?! The Orders number is WTA38929. Also, as I am writing this note, a "cookies" warning keeps popping up on the screen, blocking part of the message I am typing here. What gives?! Then I get a message that my complaint isn't long enough to be noticed. I am contacting the Better Business Bureau and anyone else I can think of to warn people away from you.
charged, but order never shipped
I received the below email over 9 days ago, and have yet to receive a tracking number or my order, although my credit card has been charged. Now the company won't respond at all :
Hi Stacey Swann,
WTA41596
We are preparing your WOTOBA order. We need time(3-5 business days) to prepare your order WTA41596 as well before shipping out. For delivery policy, please visit https://www.wotoba.com/pages/shipping-policy
Once it is shipped, you will be notified by email and you can expect it in 2-5 business days.
If you run into any issue, please do not hesitate to contact us.
Best regards,
CS Team
WOTOBA
blue neck scarf
Wow. This was pictured as a shrunken-wool-look asymmetrical artsy neck piece and is anything but. It is a cheap fabric (used for kid's Halloween costumes), printed on two sides. It would probably cost about $1.50 at the fabric store on the remnant table.
As pictured: the first photo showing the piece as advertised. Kinda cute, no? Reality in the second photo on my living room floor. Huh?
order #wta32575
II received a text message thanking me for my order. It said the merchandise would arrived in 10-20 days. I placed this order on Oct. 5th 2019. It is November 3, 2019. I have not received any order or e-mail, text message or merchandise. This is my first order from your company. It has been charged on my card. What is going on send me the merchandise or refund my money.
Margaret Robles e-mail [protected]@aol.com
sku: ou8g379a from order # wta25216
Item does not look anything like pictured and is too small. It is definitely not what I wanted. This looks more like a thin sweatshirt material not like a jacket/coat. In the photo it appears to be more of a denim looking coat and in real life it is a medium blue color. I ordered some shirts at the same time and I'm happy with those. I would appreciate a refund on this item. Thanks
Carrollyn Hamel
3 shirts
where is my order. I have only received a msg. that said thank you for your order. I have no order # I have not gotten a msg. that said it has been shipped. But it has already been charged to my credit card. Are you getting it made or what. I have never been charged for something that has not been shipped before. Please give me a shipping date or a credit for the things you can not provide. Lynnda Isbell
[protected]@centurytel.net
you want me to pay 6 dollar just to talk to someone about your mess come on get real
clothing
I ordered a coat from the company's website for clothing; Wotoba. https://www.wotoba.com/
The item I received was not at all like what was on their website. You can not call these people and they only respond every other day or so via email. On one part of their website it clearly states that returns will not be charged a shipping fee, while on another they basically say NO RETURNS. Well, guess where the returns go...CHINA.
I believe this company is a total fraud and isn't even at the address above. They should you beautiful clothing at great prices and are happy to take your charge card but once you get the merchandise, it's not at all what was featured on their site..and you can't return it. DO NOT order from https://www.wotoba.com/
SCAM SCAM SCAM! RUN AWAY! This company engages in false advertising of products and service. After waiting two months to receive my items, they arrived and were nothing as pictured--cheap, poorly made, and nothing as pictured with no itemized invoice or return information. I had to dig to find out how to return things and was told some weren't returnable (not indicated on their website) and I had to pay for shipping the rest back to China or get a 15% refund. Ridiculous! I am still waiting for them to send me the return label and have no expectations of ever seeing that refund. This company should be BANNED from doing business !
Ordered product can't make contact with company need to be contacted or sent info to contact them. henry ramos [protected]. Wta6158 was the the order number
Please refund, not the kind of sweater wanted
I purchase a concho belt from there an never received it at all I did email them back on it nobody has respond back to me either I also purchased a Pendleton jacket but I was not what I ordered ot took long as well to get it. I'm wondering if I'm still going to get my concho belt or my refund back.
I order a coat from Wotoba and it was charged to my credit card Dec. 9. I have not received it or have heard a word about it from anybody
Am I still going to get my order
I haven't received the belt yet. When I'm going to received my belt?
Can I please just get my stuff or money back?... I see alot of complaints on here and I just want the things I paid for...Please
This company is a joke! They post stock photos of what you THINK you are buying and then what you receive is not even close. It’s a cheap replica with no labels and coloring on the fabric which you thought was embroidery. Like a cheap felt material with no lining like picture shows.
I wish I read this before ordering from Wotoba . The website pics looked so legitimate .. I have requested a return label and every time they send notifications as to how it must be done within 7 days of email .. so I’ll email them again to another email offering me 15% of my money back! How do we stop this from happening again? How is this company still aloud to do business here..
Overview of Wotoba complaint handling
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Wotoba Contacts
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Wotoba emailsservice@wotoba.com100%Confidence score: 100%Support
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Wotoba address617 Crown House North Circular Road, London, NW107PN, United Kingdom
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Wotoba social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Wotoba contacts
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