The complaint has been investigated and
resolved to the customer's satisfactionResolved Worldstrides — Poor Communication, Unsafe Situations
resolved to the customer's satisfaction
13 year old daughter went with school group on educational tour of Washington DC area...
Poor communication between tour guides and students - they often did not know what they were doing next and sometimes did not know what they were supposed to do once they got there. Majority of time spent on busses. Zero communication with parents which WorldStrides claims to be entirely teachers responsibility. Even during multiple flight delays and changes, including an unexpected 24 hour layover during which students/teachers did not have access to their luggage (phone chargers) so they were unable to contact parents! No communication from anyone related to these changes or what was happening. No overnight hall chaperone in hotel (despite claims they always have this) during unexpected layover creating a potentially unsafe situation! Parents frantically and repeatedly having to call airlines in attempt to find out info. All could have been avoided with direct flights and/or reasonable communication! No transportation between airport and school with multiple flight changes means parents don't know when to start driving to airport.
Would never consider this company again!!