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WorldStrides  -  BAD SERVICE/GAUGING

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8:42 am
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WorldStrides runs school trips to Washington DC (among other trips). They were a NIGHTMARE to work with. I am a parent. At every turn, they tried to add un-explained fees. Every time I called, I was told I owed a different amount. And every time I took my eye off the ball, they had added some kind of a transaction fee. They say they'll email you something within 48 hours. You never get it. And there's no notation on their end that anyone even spoke to you. I got an email today asking if I'd like to write a review. After an hour trying to work through the site, I finally ended up needed them to email me a "new" password because somehow that was changed on me... and of course, no email ever came. They are a NIGHTMARE. I wish schools wouldn't keep going with them.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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20 complaints
7 resolved 13 unresolved

WorldStrides contacts

(added by reviewer)
218 W Water Street № 400, Virginia United States
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