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4.5 2556 Reviews

WorldRemit Complaints Summary

17 Resolved
339 Unresolved
Our verdict: If considering services from WorldRemit with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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WorldRemit reviews & complaints 375

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M
10:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

WorldRemit Money transfer

HI on Tuesday 30th of August,2022 l sent $130 to my Aunita in Ghana, she still has not received it i want that put back in my ANZ BANK.

My ANZ Bank said it's with WorldRimit..

On that da i sent $20,just in case it happens Agan. After that l put more money and went well.

But the money l sent on the first day still no one get back to me.

The only thing l get is FQS.

WHEN L CALL THE NUMBER IN SYNEDY 1.2.3. And then hugs up. on me.please need your help

MARK JOHN BRADLEY.

[protected]@gmail.com

l have done everything,no am asking you please.Mark.

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T
7:34 am EDT

WorldRemit Overpayment not paid even after over 30 minutes with a member of your team

I overpaid for transfer twice, first for £29 and the second was for £31. I was informed that £20 from the first overpayment was allocated to one of my transfers and £9 was being held to add to my next transfer but it did not happen and £20 did not reflect in money paid to me. The total due to me from overpayment is now £40. I have tried, without success, many times to get the over payment added a transfer. I spent over 30 minutes on the phone today with a member of your team to try to resolve the problem. The gentleman I spoke to asked me to create new transfer for £360 for £40 to be added to the payment. Then after I had created transfer £360, he changed it £400. He said I will to pay only £360 and he would ensure £40 was added to cover the overpayment. This meant I had two transfer going at the same time. He said he would cancel the transfer for £360 but he did not so I receive payment for £360 not for £400. I had make another £360 payment to world remit account for £400 transfer I created so that the overpayment could be added. The transfer number is [protected] for £400 but I paid £360 for £40 to be added. I am Thomas Douglas Thompson-Quartey.

Desired outcome: I would like £40 overpayment added to the £360 paid today to your account to enable £400 to be paid my Bank Account in Ghana for the Transfer [protected] I created.I DO NOT HAVE A PHOTO ON THIS COMPUTER. YOU HAVE MY DETAILS

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A
2:34 pm EDT

WorldRemit Access to my account is Denied and no explanation given.

There is no way to contact a real person to resolve the issue. The phone number they list for contact in the United States is a message that asks you to enter a case number or transaction number. It tells you to go online to get a case number if you don't have one, but there is no way direct way to get a case number online. Also, the line is disconnected after the message is finished playing if you have not entered a case number or transaction number. Since I cannot access my account to send support money to my wife in the Philippines, I cannot obtain a transaction number.

Desired outcome: Restore access to my online account so I can continue sending my wife money in the Philippines while we go through the CR-1 Visa process through the United States.

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S
7:13 am EDT
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WorldRemit Payment not received

I sent funds today on 19/8/2022

From my number +[protected]

I sent about $637

I sent from Australia to Kenya.

Four hours later, money not yet received.

Money left my account but i have not received any confirmation from World Remit, money has not been sent / received.

Bank says money left my account but not collected by Worldremit.

What is causing this delay?

Desired outcome: Help transfer thw funds now

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P
5:58 am EDT

WorldRemit Commende incorrect

Je voudrais annulé ma transaction que jais envoyer a 261 [protected] du 10 aout... Il a hu une erreur du site j'avais entrer les bonne info et on changer au transfer ne nom et les numéro non cordonné ne plu quoi fais pour vous rejoindre plus simplement... Regarder mon problème et jactant de vous des résulta, et le numéro en français répond en anglais merci

Desired outcome: remboursement

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M
3:32 pm EDT
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WorldRemit Money transfer not received

I had sent a transfer with transaction #[protected] and was notified that it was on its way . I then got a email to say that case#[protected] was in process and I need not take any action. I tried to log on to my account and was notified account suspended ,. The funds sent on this transaction were not received by my recipient or in the case of suspension the funds not credited back to my banking account Please Advise

Desired outcome: Refund

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S
6:43 am EDT

WorldRemit Account blocked, and transaction not completed

My name is Segun Victor Kamiyole with phone number [protected] and home address 3616 Karla Dr, Flower Mound, Texas- 75022. I opened a WorldRemit account and sent $200 to Nigeria, but I can't log back in again to my account. Try to change the password but to no avail. Also, I did not receive a text message regarding the transaction number or case number. Please help!

Desired outcome: I will like to login into my account and monitor my money transferred

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S
3:40 am EDT

WorldRemit Mobile money transfer to Zambia

Over the las few months I have tried on several occasions to send money via this method as I have done in the past. However the system will not allow payment via debit or credit card. I have checked the website and not problems or restrictions appear for transfers to Zambia so assumed it must be a technical issue and have contacted Worldremit customer service team, who were extremely polite, but of no help...

It's a pity, as I have found them reliable, it's an easy-to-user friendly website and would encourage friends and family to use them. I'm sorely disappointed, needless to say.

Desired outcome: service re-instated or honest update on website about cessation of service if that is indeed the case.

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A
4:33 pm EDT

WorldRemit I'm sending money but the transaction was not done, you took my money. return it back to me.

Hello!

I sent money to the Philippines through world remit last night two times but it seems like there was problem on the sending, so I tried the second time, but still the same situation. I checked my bank account and I found out that 275 Norwegian money was taken in my account. I had proof in my bank that it was taken. I'm demanding to return my money back if the transaction is not successfully sent.

Thanks!

Complinant,

Bartjen Vallermo Runningen

Desired outcome: Please Refund my money or return it back.

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D
5:31 am EDT

WorldRemit App update

Your app has been updated and now I can't login. I have tried to reinstall the app but it's just circling.

HELP...

Desired outcome: Get it working.

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A
6:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

WorldRemit money debited - transfert not done: where is my money?

I have been using Worldremit service for quite a while without big issues.

My daughter lives in Kenya so sometime I need to send her money via MPesa.

I have done this the 5th July 2022 for a value of Euro 440,00 (about 51K KES).

Worldremit has taken the amount from my card but fail to credit on the MPesa account.

I have then open a complain with them asking to complete the transfert or to give the money back but they have refuse both options.

Basically I have heard that Worldremit has been banned in some African Countries and therefore they are not able to credit the receipient account but if this is the case why they do not tell when you create the transfert where the Country of destination is well explained. Also why if they cannot to trasfert money in Kenya they still collect money from my credit card and keep them.

Now I have sent other money to my daugther via a safe channel but still Worldremit refuse to cancel the transfert and keept my money.

I must admit that I had trust since I have done many transactions before and the credit was given in few minutes so they have my trust and took advantage of it.

I will also report this to the Italian Authority (where I live) to see if this is a crime but I am quite afraid not to see anymore my money expecially since Worldremit is outside European Union so no guarantee for consumers is given. Do not use worldremit until these problems are sorted or you may lose the money and you need to have extra ones.

Desired outcome: cancelation of the transfert and full refund on my credit card

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D
11:13 am EDT
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WorldRemit Money sent through the company and product not received

I was in the process of purchasing a puppy and having her shipped to my home. I was contacted by the shipping agency by text early in the morning on April 26, 2022 at 5:18 am stating it was urgent that I send money right away in order for the puppy to continue on her way to my home. I sent money using my visa card through Worldremit to a Ekema Edith Njumbe in Camaroon for $367.00 USD. The transaction number is [protected]. On the same day at 10:57 am I was again contacted by text stating that another $43.00 was needed and it was urgent as well before they can continue with the transport to my home. I sent the money in the same manner as the first transaction, using my visa card and sending the money through Worldremit. It was being sent to Vance Ulrich Yamene again in Camaroon. Transaction number is [protected]. When I questioned them about the money being sent to Camaroon they informed me that they have an office there. I never did receive the puppy and when the shipping agent contacted me for more money I requested a refund. Which they stated they could not do until I send more money in order to get the puppy reminding me that all the money that I send for the shipping the puppy is refundable. Texts continue wanting more money which I decided not to continue communicating. I have no puppy and I am out the money I sent. I have since found out that I was scammed by the puppy website as well as the delivery agents. I am disappointed and frustrated that Worldremit supports scammers.

Desired outcome: I would like Worldremit to refund all the money I sent.

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S
4:12 am EDT

WorldRemit World Remit transfer to mobile money account in Kenya over one week delayed due to "technical problems"

I transferred an amount one week ago to my mobile money number in Kenya and have been receiving emails several times per day from WorldRemit since, telling me that the payment will be done within 6 hours and that they're having issues with the partner in country. Online chat function and phone conversation were equally based on standard template responses as well. The only response I receive is that it is a technical issue which they are trying to resolve and they don't know how long it will take and can't cancel the transaction. The money has left my account.

Desired outcome: Refund or completion of transaction

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L
10:24 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

WorldRemit Transaction to wrong (non-existing) bank account

Transaction number: [protected]

Made a transaction to a wrong (my) bank account that is not existing according to the receiving bank. The funds should have returned to the issuing bank, in this case an intermediate bank called Metrobank Philippines.

After 3 week, still no progress where the funds are!

Attached the statement issued by WorldRemit on request.

The statement shows all the info about time, amount and intermediate bank (Metrobank).

The correct ING NV Philippines account number is [protected]

Hope this contains enough info.

Desired outcome: return the funds, or send to the correct account

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Update by Luke1959
May 23, 2022 11:36 pm EDT

email from worldremit:

quote:

Hello Luc

Re: Transfer number [protected] (same for [protected], [protected])

You chose to pay your recent WorldRemit transfer of 900.99 Euro on 05/01/2022 04:57:26 using SOFORT. Unfortunately, due to technical issues with this payment method, we didn’t receive your payment for the transfer.

Please have a look at your bank statement to confirm this. Your statement or payment history will show that no payment was taken from your bank account for this transfer.

We now need to collect the payment for this transfer.

How can I be sure that this request is from WorldRemit?

You’ll see that we’ve used your name, the transfer amount, and the date you made the transfer in this email so you can be sure this request is genuine. You can also find details of the bank account we ask you to send the funds to in our FAQs on our website: My Klarna (SOFORT) payment was not received.

We need your payment for this transfer

Please send us the payment for this transfer. We’ve temporarily suspended your account until we receive the funds from you. We’re sorry for the inconvenience this might cause you, but as soon as we’ve received your payment, we’ll reactivate your account.

If you have multiple transfers that need to be paid, your account will only be reactivated once all payments have been received.

Making your payment

You can make your payment directly from your bank account using internet banking, phone banking or in a branch, but not debit or credit cards, to the WorldRemit account details below.

Please make sure you quote the reference number on the payment so we can track it for you.

Amount: 900.99 Euro

Reference: [protected]

Bank: Barclays Bank

Account Name: WorldRemit Belgium SA

Account Number: [protected]

IBAN: DE20503104000438022901

SWIFT: BARCDEFF

You’ll get an email from us once you’ve paid for the transfer to confirm that we've received it and that we’ve reactivated your account. Depending on your bank, it can take a few days for us to receive your payment.

Thanks from everyone at WorldRemit.

WorldRemit Customer Care

Resolved

funds have been returned to originating account

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M
10:49 am EDT

WorldRemit six digit autentication number

I send Money by World Remit Gcash to my woman in Samboan, Cebu Philippines

Judith Frejoles Ferrer

Purok Tambis, Cambatete,

Bonbon Samboan Cebu Philippines 6027

8505 peso

Reference number: [protected]

I used a phone number she not use any more.

She threw it away. Therefore, she can not receive the money. She needs an authentication code in six digit to put:

I sent her the money Can you send a six digit code to me

Inge Rogesund

[protected]@gmail.com

[protected]

or to her Judith Frejoles Ferrer

+63 [protected]

[protected]@gmail.com

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K
11:55 am EDT

WorldRemit WorldRemit app

someone got into my app. and took out 300.00 on March 4 I don’t believe I did this . also my information has changed and I can’t remember my old password .

now I can’t access any info , I got in that couple night ago. Found all my info but today it won’t let me in help help help

Desired outcome: Reinstated my account change my email and password I need help please help

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G
3:58 am EDT

WorldRemit Send

Hi my name is Grace I have send many but I send to a old number don't exist in Rwanda kigali what can I do.

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J
1:38 pm EDT

WorldRemit WORLDREMIT is Fraud

It seem the only way WorldRemit appear with a honest facade response is by exposing their fraud.

WorldRemit denies your payment saying your bank denied it, and later its taken from your Bank Account, without any receipt or transaction record from them.

And if you try to call them, they deny taking a call from anyone without a transaction number.

Besides all their hidden exchange rates fees not following the exchange rates scamming people.

This Company should taken down by Tried in Courts

Desired outcome: Pay for all the damage

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R
10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

WorldRemit Your whole organisation, from top to bottom

Yesterday I tried to send some money to myself because I'm traveling for a period of time. I gave you every detail required, correctly, you took my money, then I waited for you to send me the code. You offer a 3 minute service here to Cambodia. I waited much longer than three minutes because I'm not an unreasonable man, but then I got concerned that I had received no code, so I contacted your customer through the online chat thing you have. I spoke with a girl, I think her name was Erica, and I explained the situation. She told me something about an error with the computer system you guys use to transfer money to Cambodia. I believed her, because that's not out with the reams of possiblity. She assured me she'd try to get it fixed today, so I waited to hear back from you. I heard nothing. I wasn't sure what time your chat service closed at, so I didn't contact you again, I just waited for some feedback or a code to my mobile phone or my email address.

Flash forward 24 hours, 12 of which I spent sleeping rough on the streets of Phnom Penh, because I had no money, because you didn't send me the code as you'd promised. My phone died and I had no internet access. I slept on a street in Cambodia. I don't know if you have any idea how petrifying an experience that was, but it was harrowing.

I then manshed to find one of the few places that was opened today due to it being a public holiday here - Khmer New Year. Everywhere shuts. So I found this bar, asked if I could use their WiFi, and their electricity to charge my phone for free, and because they were decent people, they allowed this.

I then contacted your customer service department again today on the same chat service as yesterday to be given a different excuse as to why you failed to provide me with a code to collect the money I had sent to myself. This time I was told that I'd provided an incorrect phone number, which is untrue, so that proves one of your customer service agents was lying to me.

I asked him why you couldn't have sent the code to my email address instead of the phone number, but was given no sufficient answer to this question. I asked him many questions of that nature, all of which he ignored in a similar manner to the first question. He simply repeated the pre prepared phrases you guys teach thesr types of people to use. Anyway, he asked me for me phone number, I gave him the same phone number I gave him yesterday, and he was able to send me a code by email and by phone number.

The problems here are plentiful. The fact that I wasn't contacted by anyone to ask for the correct phone number, the fact I was lied to by both your customer service agents, the fact that you took my money and didn't provide the service you offered me, which is theft, in other words. If I go into a restaurant and order some food, pay for it, but they don't actually give it to me, that is theft. What your company did to me is analogous to that. He was able to provide me with a code by email this afternoon, so why couldn't he do the same yesterday? It's not even in the realms of being a reasonable excuse, and neither is the lie about a computer error.

The customer service agent today provided me with a transcript of the chat I had today, I asked him to.sebd me the one from yesterday, and I also received a phone call from someone at Wing, the local agent you use in Cambodia to hand out the money you steal from customers and don't provide the service you offer who told me that no branch of Wing in the country would be open today. I already knew that, because it's a national holiday here, pretty much like Christmas in the west.

I know if I brought this to a solicitor in the UK, I would win. If I brought it to the FCA, I would be awarded a considerable sum of money. Let's cut out the middle man and you make me a considerable offer to settle this thing immediately. Yout behaviour is blatantly egregious, so I will win a considerable sum of money. I'm not a greedy man, however, and would be willing to settle for a 5 figure sum for what I've suffered as a result of your actions. You stole money from me and made no attempt to rectify the situation. That is theft.

Desired outcome: I want a considerable sum of money for compensation for the trauma I've been through as a result of the action or failure to act by your company. [protected]@gmail.com

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10:22 am EDT

WorldRemit where is my money

[protected]

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WorldRemit Customer Reviews Overview

WorldRemit is a leading online money transfer service that allows users to send money to over 150 countries worldwide. The platform has received numerous positive reviews from customers who appreciate its convenience, speed, and affordability.

One of the standout features of WorldRemit is its user-friendly interface, which makes it easy for customers to send money from their mobile devices or computers. The platform also offers a wide range of payment options, including bank transfers, credit and debit cards, and mobile money.

Customers have praised WorldRemit for its competitive exchange rates and low fees, which make it a cost-effective option for sending money overseas. The platform also offers a variety of delivery options, including cash pickup, bank deposit, and mobile wallet, giving customers flexibility and convenience.

Another key advantage of WorldRemit is its commitment to security and fraud prevention. The platform uses state-of-the-art encryption and verification technology to protect customer information and prevent unauthorized transactions.

Overall, WorldRemit is a highly recommended money transfer service that offers fast, affordable, and secure international transfers. With its user-friendly interface, competitive rates, and wide range of delivery options, it's no wonder that customers consistently give it high marks.

WorldRemit In-depth Review

Website Design and User Experience: The website design of WorldRemit is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the necessary information. The color scheme is pleasing to the eye, and the overall design enhances the user experience.

Range of Services Offered: WorldRemit offers a wide range of services to meet various money transfer needs. From sending money to family and friends to paying bills and topping up mobile phones, they have a comprehensive selection of services that cater to different requirements.

Ease of Use and Navigation: Using WorldRemit is a breeze. The website is designed to be user-friendly, with clear instructions and prompts throughout the process. The navigation is straightforward, allowing users to easily find the desired services and complete transactions without any hassle.

Transfer Fees and Exchange Rates: WorldRemit provides competitive transfer fees and exchange rates. Their fees are transparently displayed, allowing users to know exactly how much they will be charged for each transaction. The exchange rates offered are also favorable, ensuring that users get the most value for their money.

Speed and Efficiency of Transfers: WorldRemit excels in terms of speed and efficiency. Transfers are processed quickly, with many transactions being completed within minutes. The platform also provides real-time updates on the status of transfers, giving users peace of mind and confidence in the process.

Security and Privacy Measures: WorldRemit prioritizes the security and privacy of its users. They employ robust security measures, including encryption and secure data storage, to protect sensitive information. Additionally, they adhere to strict privacy policies, ensuring that user data is handled with utmost confidentiality.

Customer Support and Assistance: WorldRemit offers excellent customer support and assistance. Their support team is responsive and knowledgeable, providing prompt and helpful solutions to any queries or issues that may arise. Users can reach out to them through various channels, including email and live chat.

Mobile App Functionality: The WorldRemit mobile app is feature-rich and user-friendly. It allows users to conveniently send money and manage transactions on the go. The app's interface is intuitive, making it easy to navigate and complete transfers with just a few taps.

Transparency and Trustworthiness: WorldRemit is known for its transparency and trustworthiness. They provide clear and upfront information about their services, fees, and exchange rates. The platform is regulated by reputable financial authorities, further instilling trust and confidence in their services.

User Reviews and Ratings: WorldRemit has received positive user reviews and ratings. Many users appreciate the ease of use, competitive rates, and fast transfers offered by the platform. The positive feedback from satisfied customers further reinforces the reliability and quality of WorldRemit's services.

How to file a complaint about WorldRemit?

Here is a guide on how to file a complaint or review about WorldRemit on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with WorldRemit in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with WorldRemit. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint or review about WorldRemit on ComplaintsBoard.com.

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Contact WorldRemit customer service

Phone numbers

1888 961 4869 +1 (888) 772-7771 More phone numbers

Website

www.worldremit.com

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