WorldRemit
reviews and complaints

I've been following up since the 16th of September 2021 with regards to a money that I wanted to be reversed back to my bank account.

Transaction number:[protected]

Everyday they keep on telling me that the problem would be resolved by COB but to no avail. And the next day would be a struggle again to ask for an update having to chat with a new customer service agent and having to tell them the problem that I am having.

I am complaining with their lack of proactiveness to solve this issue as my money has been floating since the 16th of September.

Latest update they have provided me is that there is no tentative time as to when the issue will be resolved. I've put in some snips to aid.

I SENT A $500. THEY HAVE STATED THEY ARE NOT ABLE TO PROCESS AND HAVE NOT/DO NOT KNOW WHEN THEY WILL BE RETURNING MY MONEY TO ME! This is completely unbelievable and I will be reporting this company to all possible agencies. I just want to warn people now. World Remit requested personal private information of me that I did not want to give them in order to transfer my money. Today I received a email saying that they are unable to process the transfer. They also told me they may hold my money for 21 days. BEWARE!

Money was sent to me on the 28th of August. The sender did not get the Transaction number, and the recipient never got the message... We contacted World remit a using all channels, and even calling UK... We were asked to send bank statements, we did. But up until today we got no response. We can't afford to loose such a huge amount of money.
World remit compan is very untrustworthy and has unprofessional ways of doing business. I will file a report.

Very dissatisfied customer

I am a old and faithful customer of this company for last many years.I have transferred 380 pounds in the company account and have provided all required documents before yesterday.
But company is not paying money to my recipient in Pakistan.
I have made many telephone calls and many emails to company but they are not solving my problem.
Please solve my problem.
Kind regards.
Choudhary Muhammad Rashid
Case number [protected]

Hello, I have been a customer from worldremit for years and my account was disabled for no reason, I am trying to reach out and have not to luck, It is very hard to communicate with you guys. The chat asked me to log in with my account but how if It is disabled, the phone number is just for a customer with a customer tracking number how I suppose to have one if I don't have any communication with you at all. I remember it used to be easy to connect with you, I don't know Why it is so hard now.

On 08/19/2021 my bank was charged $30.00 by my debit card number it seems. The transaction reference # [protected]. I did not authorize this let alone ever used this company.

I sent money via world remit 7|3|2021 it was never received, requested refund and up to this time, I am still waiting, they have different excuses every single time, waiting to be rejected, cancellation then wait 1-7 days for refund then back to waiting for rejection again, it's been going on for 7 weeks now, I just had another chat with them, still waiting for cancellation from their partner, it's been 7 weeks how long will it take for them to cancel a single transaction, don't use this company again

I sent 200.00 Canadian and she was going to receive 882.50 GHS in Ghana I have no transfer number because it said there was a problem but the money came out of my bank account for the 200.00 and she needs the money badly her name is Gloria Vanderpuye in Accra Ghana so now what do I have to do to get the money to her this is not the 1srt time this has happen and I getting tired of this crap I need this resolved in minutes for my wife to eat.

Thank you

Date of the incident: June 3rd 2021.
Client number: WR6127020

I have cancelled a transaction and asked for a refund but they were unable to refund me on my credit card so they asked my cheque account details, which I provided but no refund came.

Each time I call the customer service, they tell me that they are going to send a notification to the Finance Team but the finance team is not doing anything till now.
I would like to get my money back. Thank you!

till now we have multiple emails from different managers as proof promising funds will show and its not not showing also does not provide proof of transfer, so they illegally stealing from us as they not refunding us and they are FCA approved

My transaction number is [protected], I send money from Australia using this service but last 26 hour I m still hearing we are still confirming from our local body, which they they no answer, what if somebody need money urgent, this have [censored] service, this is my last time with them after that no more using this service. I don't recommend people to use this service,

Hi dear
I made this transcation to india on 18 june but my receivier did not get money in account because there was a error in details . I don't know where is the money gone?
I am not getting any response from worldremit . I am sick of it. It was $4000 nz dollars.
I am tried to call world remit to get my money back but they don't know where is money?

My Account [protected]@finanzsanierer.eu is Disabled since ca. July 13, 2021

Please reply immediatly

Thank You

Amelia Enders
[protected]@finanzsanierer.eu

I made a bank transfer to India through world remit on 9 June 2021 and the account number was incorrect so the transaction was cancelled.

I have been waiting since then to receive my refund and I have made several phone calls and sent emails but no help.

My transaction number is [protected]

I feel like that's how World remit makes money by holding on to people's refunds.

you took out 800.99 dollars out of my checking account on 07/07/2021 and on 07/06/2021 you took out 400.99 dollars you have not replaced the money back im my account

Date of incident: 03/19/2021
Transaction Number: [protected]
Amount transferred: $305.00
The above transaction occurred on the stated date. Up till today (07/13/2021). The customer has not picked up the funds verified by Access bank. I have contacted World Remit several times VIA PHONE AND EMAIL and they promised to request a refund.
However, there has been no follow up or refund of the money:

Emails:
Hi Victoria,
We've got great news for you. The money you sent Abdulsalam Adoga has arrived into their bank account.
Here are the full details again for your records:

Your transaction number: [protected]

You sent: USD 310.49 to Nigeria

Abdulsalam received: USD 305.00

Bank name: ACCESS BANK

Bank account: [protected]
What if Abdulsalam Adoga can't see the money in their account?

Usually, the money is transferred to the recipient and reflects in their account within the estimated time. If that is not the case, we assure you the money is with our local partner. We suggest you check if the amount reflects as pending in the account statement, as it may be ready to be paid in the account.

Ps. How did we do? Please take a couple of minutes to complete a very short survey

Thank you for using our service!

Until next time,
WorldRemit Customer Service

Transaction # [protected]
Yahoo Mail
/
Sent

Victoria Udongwo
To:
WorldRemit

Thu, Apr 22 at 12:53 AM

I am following on this money transfer. The recipient has not taken the money and my money has not been returned.
You were supposed to reach out to me and no one did.
Your company is fraudulent and very untrustworthy. Unscrupulous and unprofessional ways of doing business. I will file a report.

Very dissatisfied customer

I sent money to my nephew in ghana but he has not received any notification, but world remit says they have sent it. The transaction was made on the 10th of July. On the account [protected] according to your records. Thanks

Transfer [protected]

I registered with Worldremit on 6th July 2021, to send 200GBP to my son in England. It should have taken minutes, but it is still stuck in the system.

I have used their chat system every day and been fobbed off with the same excuse, that engineer are working on it. Today I asked several times who to complain to and was ignored.

I have requested that the transaction be cancelled but they say they can't do this at present. The money has not yet come out of my bank accoiunt and I no longer wish it to do so.

This is today's transcript -WorldRemit Agent Michael Diofre (7/8/2021, 7:46:39 PM): Hello Lesley and welcome to WorldRemit.

My name is Michael Diofre, how can I help?
Lesley (7/8/2021, 7:47:20 PM): Hi . case no. [protected]. My payment has been pending for days now. I have tried to cancel it but nothing is happening.
Lesley (7/8/2021, 7:47:57 PM): Lesley Gillian Marsden Calle Mercurio K1, casa 246, La Florida, Alicante 0189 18/11/1952
WorldRemit Agent Michael Diofre (7/8/2021, 7:48:08 PM): Sorry to hear about that. I understand that you want your transfer to be cancelled..
WorldRemit Agent Michael Diofre (7/8/2021, 7:48:17 PM): Thanks. I'd be happy to work on your concern.
WorldRemit Agent Michael Diofre (7/8/2021, 7:48:23 PM): Bear with me please.
Lesley (7/8/2021, 7:48:33 PM): Yes please. It's disgraceful the way I', being treated.
WorldRemit Agent Michael Diofre (7/8/2021, 7:49:05 PM): I understand your concern.
WorldRemit Agent Michael Diofre (7/8/2021, 7:49:20 PM): May I have the post code of your address again? What you provided does not match what I have here.
Lesley (7/8/2021, 7:49:36 PM): 03189
WorldRemit Agent Michael Diofre (7/8/2021, 7:49:46 PM): Thanks.
WorldRemit Agent Michael Diofre (7/8/2021, 7:50:36 PM): If funds are already released by your bank to WorldRemit and are not put on hold by them, refund is up to 7 business days, depending on your bank's settlement time, after our cancellation request is granted and completed.
WorldRemit Agent Michael Diofre (7/8/2021, 7:50:37 PM): Are you okay with that and I'll forward our cancellation request then?
Lesley (7/8/2021, 7:51:33 PM): No. The money hasn't been released by my bank yet because my transaction seems to be stuck in the system
WorldRemit Agent Michael Diofre (7/8/2021, 7:51:44 PM): Lesley, I tried cancelling but there's a technical issue as of the moment. This has already been forwarded to the technical team.
Lesley (7/8/2021, 7:52:09 PM): I've been told it can't be cancelled until your engineers resolve the problem, but that is not good enough and I am being told this day after day.
WorldRemit Agent Michael Diofre (7/8/2021, 7:52:11 PM): Please just wait for notitifications on this as cancellation is currently a work in progress as of the moment.
WorldRemit Agent Michael Diofre (7/8/2021, 7:52:39 PM): I can see that this has been forwarded already by another agent to the technical team just as of yesterday.
WorldRemit Agent Michael Diofre (7/8/2021, 7:52:59 PM): Please wait for updates on this as this is still currently being worked on.
Lesley (7/8/2021, 7:53:11 PM): It has been forwarded to the technical team every day this week?
Lesley (7/8/2021, 7:54:19 PM): I've had to use Wise to send another lot of money and will use them next time too.
WorldRemit Agent Michael Diofre (7/8/2021, 7:54:34 PM): I can see that this has just been forwarded as of yesterday. Please just wait for notifications as this is still currently being worked on.
Lesley (7/8/2021, 7:54:54 PM): Who can I complain to please?
Lesley (7/8/2021, 7:55:40 PM): I have been told the same thing every day since Monday.

The rest of the transcript wouldn't save, but I asked several times for someone to complain to.
Thanks
Lesley Marsden

I booked a remittance transction, bank deposit as the delivery method, on June 25. Funds were transfered the following day after which they are committed to complete the said transaction within 24hours.

After 24 hours until today, with constant follow up everyday,   my recipient's bank has not received the funds.  They've admitted that funds were wrongly allocated to other bank account which is a clear negligence from their end.  Have expressed the urgency of resolving the issue as the funds are badly needed yet they ignore.  It's more than a week now and i carry all the troubles they have caused.  I"ve talked to Mgr Ramel via phone call once and assured that he wil send me email to update but seems he is missing in action now.  They are very unprofessional in sorting issues like this. This is their accountability but they let their client suffer . Could anyone help and advise.

I want explanation from worldremit why my transfer have been deducted from my bank account but no transaction number was created after transaction was successful, my family member in Ghana still haven't received the money I sent today on 2 July 2021, at 8:40pm Australia Brisbane Queensland time.